Choice Business Solutions

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS AS WE ARE SEEKING AN ENTHUSIASTIC PERFORMANCE & PRODUCTIVITY MEASUREMENT & ENHANCEMENT MANAGER


SCOPE OF JOB:
PROVIDE SERVICES TO THE GROUP IN THE FORM OF:
· TEAM MEMBER PERFORMANCE ANALYSIS AND REPORTING
· SUPPORT TEAM LEADERS (TLS) IN THE DEVELOPMENT OF KPIS TO BE USED IN THE INDIVIDUAL PERFORMANCE MEASUREMENT
· INTEGRATE INDUSTRY BEST PRACTICES AND TRENDING TECHNIQUES INTO THE COMPANY’S PERFORMANCE MEASUREMENT MODEL
· PROVIDE MANAGEMENT REPORTS ON THE TARGETS AND PERFORMANCE OF THE TEAM MEMBERS, INCLUDING TREND ANALYSIS AND RELEVANT
INDUSTRY/DIVISION AND TEAM COMPARATIVES
 
PRODUCTIVITY MEASUREMENT & ENHANCEMENT:
· SUPPORT TLS IN WORKFORCE PLANNING
· DEVELOPS MANNING MODELS

PROVIDE SUPPORT TO THE COMPANY TEAM IN THE FORM OF:
· STRATEGIC PLANNING, EXECUTION & ANALYSIS
·         ORGANISE AND COORDINATES THE COMPANY’S PEOPLE STRATEGIC PLANNING, MANAGEMENT AND REPORTING PROCESSES.
·         PLAN AND MANAGE THE COMMUNICATION OF STRATEGIC PEOPLE PLANS
·         RESEARCH AND ANALYSE RELEVANT HR DATA, HR TRENDS AND INDUSTRY DATA.
·         PROVIDE RESEARCH AND ANALYSIS REPORTS TO SUPPORTS DECISION MAKING AND PEOPLE STRATEGY DEVELOPMENT TO FURTHER COMPANY’S SHORT, MEDIUM AND LONG-TERM PEOPLE OBJECTIVES.
·         ASSISTS WITH THE DEVELOPMENT, THE IMPLEMENTATION AND THE MONITORING OF COMPANY’S INITIATIVES
·         MONITOR THE EFFICIENCY AND EFFECTIVENESS OF COMPANY’S EXECUTION TO IDENTIFY OPPORTUNITIES FOR IMPROVING DELIVERY AND BETTER ACHIEVE DIVISION AND UNIT OBJECTIVES.

MAIN DUTIES & RESPONSIBILITIES:
ACCOUNTABLE FOR:
· THE DELIVERY OF THE FOLLOWING COMPANY’S SERVICES:
·         SUPPORT THE DEVELOPMENT OF INDIVIDUAL TEAM MEMBER PERFORMANCE MEASURES THAT ARE ALIGNED WITH THE DEPARTMENT/UNIT AND THE ENTITY AND GROUP STRATEGY AND GOALS.
·         SUPPORT THE IDENTIFICATION, DEVELOPMENT AND MEASUREMENT SYSTEMS FOR INDIVIDUAL PERFORMANCE METRICS
· THE DEVELOPMENT AND CONTINUOUS IMPROVEMENT OF THE PROCESSES, SYSTEMS, TOOLS AND REPORTING REQUIRED TO SET, MANAGE AND MONITOR INDIVIDUAL TEAM MEMBER PERFORMANCE ACROSS THE GROUP
· RESEARCH, ANALYSIS AND REPORTING ON THE INDIVIDUAL TEAM MEMBER PERFORMANCE TRENDS AND PATTERNS
· IDENTIFY PRODUCTIVITY ENHANCEMENT OPPORTUNITIES AND MAKE RECOMMENDATION PRODUCTIVITY IMPROVEMENT STRATEGIES
· WORKFORCE PLANNING SUPPORT
· PRODUCTIVITY IMPROVEMENT APPROACHES
· DEVELOPMENT AND EXECUTION OF THE GROUP CHD STRATEGY COMMUNICATIONS PLANS
· RESEARCH, ANALYSIS AND PRESENTATION OF RELEVANT HR, COMPANY CULTURE AND INDUSTRY PEOPLE PERFORMANCE TRENDS TO SUPPORT DECISION MAKING AND STRATEGY DEVELOPMENT
· COMPANY’S BUDGET PERFORMANCE REPORTING
· COMPANY’S STRATEGIC INITIATIVE PROGRESS REPORTING

RESPONSIBLE FOR:
COORDINATING COMPANY’S PEOPLE STRATEGIC PLANNING AND BUDGET DEVELOPMENT
· PROVIDING DIRECT SUPPORT TO THE COMPANY’S HEAD FOR:
O    THE DEVELOPMENT OF DBSC THAT ALIGNS TO THE GROUP STRATEGY AND OBJECTIVES;
O    THE DEVELOPMENT AND ALIGNMENT OF THE IBSC FOR COMPANY’S TEAM LEADS. CONFIRM ALIGNMENT WITH THE DBSC AND THE PEOPLE STRATEGY
O    OBJECTIVES AND TARGETS;
O    THE TIMELY AND COMPREHENSIVE REPORTING OF PERFORMANCE AGAINST THE DBSC;
O    THE MONITORING OF INITIATIVES AND ACTION ITEMS NEEDED TO ACHIEVE THE DBSC;
O    THE DEVELOPMENT OF PRESENTATIONS AND REPORTS REQUIRED FOR SUBMISSION TO THE VARIOUS MANAGEMENT AND BOARD COMMITTEES AS REQUIRED;
O    THE CONTINUOUS IMPROVEMENT OF THE PEOPLE STRATEGY MANAGEMENT PROCESS;
O    RESEARCH AND ANALYSIS OF AREAS OF INTEREST TO THE GROUP WHICH COULD SUPPORT THE DEVELOPMENT OF COMPETITIVE ADVANTAGE
· PLAN AND COORDINATE THE ANNUAL AND QUARTERLY COMPANY’S PLANNING ACTIVITIES AND PUBLISH THE PLANNING AND REPORTING CALENDAR.
O    CO-ORDINATE THE PREPARATION OF DOCUMENTATION REQUIRED FOR THE DEPARTMENTAL DBSC STRATEGIC PLANNING, DEVELOPMENT AND MONITORING ACTIVITIES: INCLUDING MEETING AGENDAS, RETREAT OUTPUT CAPTURE DOCUMENTS AND PLANNING/REPORTING TEMPLATES
O    PREPARE, WHERE APPROPRIATE, PRELIMINARY ANALYSES OR ENGAGE OTHER CHD TMS/SMES TO ANALYZE AND RECOMMEND ACTION WHERE APPROPRIATE.
 
· RECORD, TRACK AND PUBLISH THE AGREEMENTS, ACTION ITEMS AND PLAN UPDATES RESULTING FROM THE COMPANY’S PLANNING AND PROGRESS MEETINGS
O    INCLUDE UPDATES TO THE PEOPLE STRATEGY, THE COMPANY’S DBSCS AND THE COMPANY’S ACTIVITIES AND INITIATIVES
· RECORD, TRACK AND MONITOR ALL MATTERS AND ACTION ITEMS, DISCUSSED IN GROUP WIDE MEETINGS AND FORUMS, RELATED TO THE COMPANY’S STRATEGY, OBJECTIVES AND TARGETS.
O    MAINTAINS THE DBSC FROM DEPARTMENTAL AND CORPORATE DISCUSSIONS AND TRANSLATES ANY CHANGES MADE
O    COMMUNICATE AND SEND TIMELY REMINDERS TO ALL TEAM MEMBERS AND TEAM LEAD ACCOUNTABLE OR RESPONSIBLE FOR AGREED ACTION ITEMS OR ISSUES TO BE RESOLVED.
 
· COMPANY’S BUDGET DEVELOPMENT AND REPORTING
·         COORDINATE THE COLLECTION AND COLLATION OF EXPENSE AND BUDGET DATA
·         COMPILE THE COMPANY’S BUDGET FOR REVIEW AND APPROVAL.
·         MONITOR AND REPORT QUARTERLY ON EXPENDITURE PERFORMANCE AGAINST APPROVED BUDGET
· PEOPLE STRATEGY COMMUNICATIONS PLAN
·         DEVELOP THE COMMUNICATION PLAN FOR THE GROUP PEOPLE STRATEGY
·         CONFIRM ALL STAKEHOLDERS
·         DEVELOP THE COMMUNICATION PLAN FOR SHARING PROGRESS AGAINST THE STRATEGIC INITIATIVES
·         TIMELY EXECUTION OF COMMUNICATIONS PLAN AS APPROVED/AGREED

REPORTING ON COMPANY’S PERFORMANCE
· TIMELY PREPARATION AND DELIVERY OF REPORTS ON THE PROGRESS OF THE GROUP’S PEOPLE STRATEGY INITIATIVES AND ACTIVITIES
O    INCLUDING THE REPORTING OF COMPANY’S STRATEGY EXECUTION PROGRESS TO THE OFFICE OF STRATEGY MANAGEMENT AS PER THE REQUIRED SCHEDULE AND FORMAT
· TIMELY AND COMPREHENSIVE PREPARATION OF “PEOPLE RELATED” REPORTS (COLLATION OF PEOPLE-RELATED DATA/ INFORMATION AND SUMMARIZING AS REQUIRED) FOR
·         OFFICE OF STRATEGY MANAGEMENT
·         GROUP BOARD
·         CHD BOARD SUB-COMMITTEE
·         REGULAR COMMUNICATION AMONGST GROUP OF COMPANIES RE STRATEGIC PEOPLE MATTERS
 
INDIVIDUAL PERFORMANCE MEASUREMENT PROCESS, STANDARDS AND PRODUCTIVITY
 
· PLAYS A LEAD ROLE IN THE DEVELOPMENT AND ADMINISTRATION OF COMPANY’S INDIVIDUAL PERFORMANCE MEASUREMENT FRAMEWORK, WORKING CLOSELY WITH THE OFFICE OF STRATEGY MANAGEMENT TO ENSURE THAT THE FRAMEWORK REFLECTS AND SUPPORTS THE DESIRED CORPORATE STRATEGIC OBJECTIVES.
· PLAYS A LEAD ROLE IN THE CONTINUOUS REVIEW AND COMMUNICATION TO MANAGEMENT OF BEST PRACTICE STANDARDS AND TOOLS USED IN THE AREA OF PERFORMANCE MEASUREMENT AND WHERE APPLICABLE ENSURE SAME IS INCORPORATED IN THE COMPANY PERFORMANCE MEASUREMENT FRAMEWORK.
· PREPARE BENCHMARKING ANALYSIS AND REPORTS ON EXTERNAL BEST PRACTICE PERFORMANCE INDICATORS
· ASSIST IN THE DEVELOPMENT AND IMPLEMENTATION OF TRACKING SYSTEMS FOR INDIVIDUAL PERFORMANCE MEASURES, ENSURING DATA QUALITY AND EQUITY OF MEASURES ACROSS ROLES AND DEPARTMENTS. THIS MAY ALSO REQUIRE ACTIVELY REFRESHING VARIOUS TEMPLATES BASED ON FEEDBACK RECEIVED FROM STAKEHOLDERS.
· DEVELOP AND MAINTAIN THE PROCESSES, STANDARDS, TOOLS AND TEMPLATES TO BE USED FOR MANAGING INDIVIDUAL TEAM MEMBER PERFORMANCE
· MONITOR THE PROFILE OF INDIVIDUAL PERFORMANCE AND ANALYSE AND RECOMMEND CHANGES FOR CONTINUOUS IMPROVEMENT OF PERFORMANCE MANAGEMENT
· MAINTAIN PROCEDURES AND COMMUNICATION SUPPORT
· ACT AS THE SME IN COACHING, GUIDING AND SUPPORTING TEAM LEADERS AND TEAM MEMBERS ACROSS THE GROUP IN DEVELOPING KEY PERFORMANCE INDICATORS (KPI’S) AND MEASURES IN A TIMELY MANNER FOR INDIVIDUAL SCORECARDS.
· DEVELOP AND ROLL OUT TRAINING AND GUIDELINES FOR TEAM LEADS AND TEAM MEMBERS TO PARTICIPATE IN THE PROCESS OF TEAM MEMBER PERFORMANCE MEASUREMENT AND REPORTING
· ORGANIZE AND COORDINATE REGULAR TRAINING/REFRESHER SESSION ON PERFORMANCE MEASUREMENT TOOLS AND METHODOLOGY FOR TEAM MEMBERS AND TEAM LEADERS.
· RECORD AND TRACK FEEDBACK ON THE PERFORMANCE MANAGEMENT PROCESS. DEVELOP ACTION PLANS FOR ANALYZING THE FEEDBACK AND DEVELOPING ACTION PLANS TO ADDRESS CONCERNS AND OPPORTUNITIES FOR IMPROVEMENT
· DEVELOP AND ROLL OUT PROACTIVE PROCESSES FOR GATHERING FEEDBACK AND SUGGESTIONS
· ACKNOWLEDGE AND RESPOND TO ALL CONCERNS, COMPLAINTS AND FEEDBACK AS PER AGREED SLA
· RESEARCH PRODUCTIVITY STRATEGIES, TECHNIQUES AND TOOLS THAT COULD IMPROVE PRODUCTIVITY AND ADD VALUE TO THE GROUP, ENTITIES OR INDIVIDUAL UNITS.

TEAM MEMBER PERFORMANCE ANALYSIS AND REPORTING
· CONDUCTS PERFORMANCE ANALYSES AND REPORTS ON INDIVIDUAL AND DEPARTMENT KPI’S AND SCORECARDS
· COMPILE ANALYSIS RESULTS AND REPORTING ON THE TRENDS IN TEAM MEMBER INDIVIDUAL PERFORMANCE, AREAS OF INCONSISTENCY OR INADEQUACY AND COMPARATIVE PERFORMANCE AGAINST THE INDUSTRY, PROFESSIONAL OR UNIT PERFORMANCE.
· ANALYZE PERFORMANCE OF ALL ROLES AND TEAMS ACROSS THE GROUP WITH A VIEW TO IDENTIFYING THOSE CONSISTENT AREAS OF UNDERPERFORMANCE IN SPECIFIC JOB FUNCTIONS/JOB FAMILIES; SHARE RESULTS WITH IMPACTED TEAM LEADERS AND HEAD OF TRAINING FOR THE DEVELOPMENT OF APPROPRIATE PROGRAMS TO POSITIVELY IMPACT PERFORMANCE.
· PREPARES REPORT ON IBSC PERFORMANCE FOR REPORTING INTO THE COUNTRY AND GROUP SUPPORT PERFORMANCE MANAGEMENT COMMITTEES (PMCS)

WORKFORCE PLANNING SUPPORT

· RESEARCH DEVELOP AND TRAIN TLS IN WORKFORCE PLANNING PRACTICES AND TOOLS
· DEVELOP MODELS FOR FORECASTING MANNING NEEDS WHERE APPROPRIATE
· REVIEW AND SUPPORT TLS IN VERIFYING DATA USED TO SUPPORT JOB REQUISITIONS TO ENSURE THAT WE ARE CREATING OPTIMAL TEAMS AND MAXIMIZING OPERATIONAL EFFICIENCY. THIS WILL INCLUDE REVIEW OF WORK FLOW DESIGN IN SOME AREAS.


TECHNICAL ANALYSIS AND STRATEGIC THINKING

ASSESS OUR PERFORMANCE AROUND PEOPLE GOALS IN A TIMELY AND CONSISTENT MANNER TO DETERMINE THE EFFECTIVENESS OF STRATEGIES IMPLEMENTED AND MAKE RECOMMENDATIONS TO COMPANY
PROVIDES TECHNICAL SUPPORT TO COMPANY, IN THE FOLLOWING AREAS:
O   CAPTURE IDEAS IN DISCUSSIONS RELATED TO STRATEGY, PRIORITIES AND WORKFLOWS WHEN PRESENT IN MEETINGS.
O   AFTER WORKING SESSIONS CREATE PRESENTATION THAT WILL EFFECTIVELY AND CLEARLY COMMUNICATE TO THE INTENDED AUDIENCE
O   OTHER TECHNICAL ANALYSIS AS REQUESTED OR NEEDED

OTHER DUTIES AND RESPONSIBILITIES

PERFORMS ANY OTHER DUTIES, WHICH MAY BE ASSIGNED FROM TIME TO TIME.
PROMOTES THE COMPANY’S PHILOSOPHY.
IS ENGAGED IN THE TRANSFORMATION PROCESS FOR THE CONTINUOUS IMPROVEMENT OF COMPANY AND ITS ASSOCIATED COMPANIES.
CONTINUALLY ENGAGES IN LEARNING AND PROFESSIONAL DEVELOPMENT RELEVANT TO THIS ROLE.
RECOMMENDS WAYS TO KEEP THE COMPANY ON TRACK TO ACHIEVE ITS CORPORATE VISION AND MISSION
 

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:

MASTER’S DEGREE IN HUMAN RESOURCES WITH SPECIALISATION IN WORKFORCE PLANNING, INDUSTRIAL OF SYSTEMS ENGINEERING OR RELATED FIELD FROM A RECOGNISED INSTITUTION;
MINIMUM SEVEN (4) YEARS’ WORK EXPERIENCE, THREE (3) OF WHICH MUST BE IN ANALYTICAL, PROJECT MANAGEMENT; PERFORMANCE MEASUREMENT OR WORKFORCE PLANNING IN A HUMAN RESOURCE DEPARTMENT, PREFERABLY IN A FINANCIAL CONGLOMERATE


REQUIRED SKILLS AND SPECIALIZED TECHNIQUES:

EXCELLENT:

ORAL AND WRITTEN COMMUNICATIONS AND PRESENTATION SKILLS; HAVING THE ABILITY TO COMMUNICATE AT ALL LEVELS. ALERT TO NON-VERBAL COMMUNICATION TECHNIQUES.
RESEARCH AND PRESENTATION SKILLS
LISTENING SKILLS
TIME MANAGEMENT SKILLS
PEOPLE MANAGEMENT SKILLS.
INTERPERSONAL/HUMAN RELATIONS SKILLS AND THE ABILITY TO FOSTER HARMONIOUS RELATIONS; ABLE TO ENGAGE CROSS-FUNCTIONAL TEAMS AND INDIVIDUALS ACROSS ALL LEVELS IN THE GROUP
EXCELLENT CUSTOMER SERVICE SKILLS.
QUALITATIVE AND QUANTITATIVE ANALYTICAL SKILLS
ADVANCED PROFICIENCY IN EXCEL
QUALITY ENHANCEMENT METHODOLOGIES E.G. SIX SIGMA

PROFICIENT:
GOOD REPORT WRITING SKILLS.
USE OF THE INTERNET, EMAIL AND PERSONAL PRODUCTIVITY SOFTWARE, PARTICULARLY THE MICROSOFT OFFICE SUITE, MICROSOFT PROJECTS, MICROSOFT VISIO, MICROSOFT WORD AND MICROSOFT EXCEL.
PLANNING AND ORGANIZING - STRONG ORGANIZATIONAL SKILLS THAT REFLECT ABILITY TO PERFORM AND PRIORITIZE MULTIPLE TASKS SEAMLESSLY WITH EXCELLENT ATTENTION TO DETAIL
GOOD SUPERVISORY SKILLS.
GOOD TEAM BUILDING SKILL
CREATIVE PROBLEM-SOLVING SKILLS POSSESS STRONG ANALYTICAL AND MATHEMATICAL SKILLS, AS WELL AS CREATIVE PROBLEM-SOLVING ABILITIES 

WORKING KNOWLEDGE OF:
FINANCIAL SERVICES PRODUCTS, SERVICES, OPERATIONS,  LAWS, REGULATIONS, ETHICS AND PROFESSIONAL JARGON
PERFORMANCE MANAGEMENT TOOLS AND METHODOLOGIES WOULD BE A DISTINCT ASSET;
PROJECT MANAGEMENT TOOLS AND TECHNIQUES
WORKFORCE PLANNING METHODOLOGIES IDEAL 

EXPOSED TO:
MACROECONOMIC JARGON AND INDICATORS 

DEMONSTRATES:
EMOTIONAL MATURITY
PROVEN ABILITY TO HANDLE CONFIDENTIAL INFORMATION WITH DISCRETION, BE ADAPTABLE TO VARIOUS COMPETING DEMANDS, AND DEMONSTRATE THE HIGHEST LEVEL OF CUSTOMER/CLIENT SERVICE AND RESPONSETALENT FOR: FORWARD LOOKING THINKER, WHO ACTIVELY SEEKS OPPORTUNITIES AND PROPOSES SOLUTIONS
EFFECTIVE COLLABORATION
GOOD LEADERSHIP QUALITIES WITH ABILITY FOR SELF-MOTIVATION AND ACHIEVEMENT.
SOLUTION ORIENTED
SOUND JUDGEMENT
EXCELLENT DISTINCT DISPLAY OF INITIATIVE.
PROPENSITY FOR ACCURACY
ABILITY TO WORK UNDER PRESSURE AND FOR LONG HOURS OR EXTRA-ORDINARY HOURS; AND THRIVE IN A FAST-PACED ENVIRONMENT 

WORKING KNOWLEDGE OF A MAJOR FOREIGN LANGUAGE WOULD BE AN ASSET

AUTHORITY:

·         TO APPROVE INVOICES AND PAYMENTS UP TO JA$ 1MN WITHIN THE BUDGET

·         NEGOTIATES TO BUILD COOPERATION AND CONSENSUS WITH A VARIETY OF INTERNAL AND EXTERNAL CONTACTS AND GROUPS.

·         TO REPRESENT THE COMAPNY AT GROUP, COUNTRY AND OTHER MANAGEMENT MEETINGS ON A NUMBER OF SUBJECTS, AS ASSIGNED

·         TO INDEPENDENTLY SELECT THE MOST APPROPRIATE METHOD TO COMPLETE TASKS FOR EFFECTIVENESS INSIDE THE GROUP CULTURE & HUMAN DEVELOPMENT OFFICE AND ACROSS THE COMPANY’S ADMINISTRATIVE NETWORK

·         TO INDEPENDENTLY GUIDE THE SCHEDULING OF MEETINGS INSIDE THE PEOPLE STRATEGY EXECUTION MEETING PROCESS AND THE COMPANY CALENDAR TO REFLECT THE GROUP’S PEOPLE STRATEGIC FOCUS

·         TO INDEPENDENTLY RESPOND TO INTERNAL AND / EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.

·         TO RECOMMEND AND SELECT WHERE APPROPRIATE THE CONTRACTING OF EXTERNAL ASSISTANCE TO ENSURE TIMELY COMPLETION OF PROJECTS, WITHIN THE APPROVED BUDGET.

·         TO INDEPENDENTLY IMPLEMENT EFFICIENT OPERATIONS FOR THE DEPARTMENT AND GROUP CULTURE & HUMAN DEVELOPMENT OFFICE TO RESEARCH INFORMATION REQUESTED OR TO INDEPENDENTLY BRING INFORMATION TO THE ATTENTION OF THE TEAM LEADER.

·         TO RECOMMEND SOLUTIONS TO PROBLEMS OR IMPROVEMENTS TO COMPANY'S CONTINUOUS IMPROVEMENT PROCESS BOTH WITHIN AND BEYOND HIS/HER AREA OF AUTHORITY.

·         TO IDENTIFY AND RECOMMEND SEMINAR/COURSES/PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS AND ALSO TO ENHANCE THE EFFECTIVENESS OF THE LEADERSHIP TEAM. TO GATHER DATA FROM A WIDE RANGE OF LOCAL AND INTERNATIONAL SOURCES, IN A COST-EFFECTIVE MANNER.

·         TO SHARE DATA WITH RELATED DEPARTMENTS.

·         TO REQUEST REQUIRED DATA FROM OTHER TEAM LEADERS / DEP’T. HEADS.

·         TO REQUEST UPDATES ON PROJECT DELIVERABLES OUTSIDE THE SCHEDULED REVIEW DATES.

·         TO IDENTIFY AND RECOMMEND TRAINING PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS.

·         TO SIGN ON CORRESPONDENCE GENERATED WITHIN THE LIMIT SET.

·         TO RECOMMEND SOLUTIONS TO PROBLEMS BOTH WITHIN AND BEYOND HIS/HER AREA OF AUTHORITY

·         TO INDEPENDENTLY RESPOND TO INTERNAL AND EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.

·         TO INITIATE AND IMPLEMENT RESEARCH TO ADVANCE THE ORGANIZATION’S PEOPLE STRATEGIC PEOPLE ACTIVITIES.

·         TO DETERMINE THE BEST AND MOST EFFICIENT FORMAT FOR A REPORT

CORE FUNCTION

RESPONSIBLE FOR THE SMOOTH RUNNING OF KITCHEN OPERATIONS AND SUPERVISION OF

KITCHEN STAFF.

RESPONSIBILITIES AND DUTIES

ENSURE RECIPES PROVIDED ARE FOLLOWED

ENSURE TIMELY PREPARATION OF MEALS

MAINTAIN PROPER STOCK KEEPING RECORDS AND REPORT IF THERE ARE ANY SHORTAGES

ENSURE THE KITCHEN IS CLEAN AND TIDY AT ALL TIMES

ASSIST WITH THE ORDERING OF FOOD ITEMS

ASSIST IN ENSURING THE APPROPRIATE LEVEL OF STAFF IS MAINTAINED IN THE KITCHEN IN

COLLABORATION WITH THE BRANCH MANAGER.

COMPLY WITH COMPANY POLICIES AND OPERATIONAL PROCEDURES AND ENSURE

ADHERENCE BY KITCHEN STAFF IN COLLABORATION WITH THE BRANCH MANAGER.

ENSURE THE PROMOTION OF HARMONY AMONG EMPLOYEES

ENSURE PRODUCTS OF THE HIGHEST QUALITY ARE SERVED AT ALL TIMES.

ANY OTHER DUTY THAT MAY BE ASSIGNED

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

CERTIFICATE IN FOOD AND NUTRITION OR EQUIVALENT TRAINING IN CULINARY ARTS IS

DESIRABLE. MUST BE ABLE TO READ, WRITE, SPEAK AND UNDERSTAND ENGLISH.

A MINIMUM OF ONE (1) YEAR’S EXPERIENCE AS A HEAD CHEF (SUPERVISOR) IN A HIGH

VOLUME OPERATION WOULD BE HIGHLY DESIRABLE AND/OR CATERING SERVICE EXPERIENCE.

A CURRENT FOOD HANDLER’S PERMIT

REQUIRED SKILLS/PHYSICAL REQUIREMENT(S)

ABILITY TO MANAGE AND SUPERVISE A TEAM.

ABILITY TO PLAN MENUS

MUST BE ABLE TO WORK STANDING FOR EXTENDED HOURS.

MUST BE ABLE TO MOVE ABOUT IN CLOSE QUARTERS, HANDLE HEAT AND HANDLE FAST WORK

PACE FOR EXTENDED HOURS.

MUST BE ABLE TO REMAIN CALM AND COOL UNDER PRESSURE

MUST BE ABLE TO LIFT UP TO 50 LBS

HYGIENE AND DEPORTMENT

HAIR MUST BE COVERED AT ALL TIMES

PROPER UNIFORM IS TO BE WORN

ENSURE THAT NAILS ARE KEPT SHORT AND CLEAN – NO NAIL POLISH

GOOD HYGIENE MUST BE EXHIBITED AT ALL TIMES

FULL SHOES ARE TO BE WORN – NO SLIPPERS

CORE FUNCTION

PROVIDE THE HIGHEST LEVEL OF CUSTOMER SERVICE

RESPONSIBILITIES AND DUTIES

MAINTAIN A CLEAN AND TIDY ENVIRONMENT AT ALL TIMES

CHECK OFF STOCK TWICE DAILY AND RECORD ALL STOCK RECEIVED

ENSURE THE ELIMINATION OF ALL CASH/STOCK SHORTAGE/OVERAGE

TAKE CUSTOMER ORDERS, CASH AND SERVE

RECORD TEMPERATURE OF CHILLERS TWICE DAILY

ASSIST IN INSURING PERFORMANCE APPRAISALS ARE SUBMITTED AT LEAST ONCE YEARLY

ASSIST IN ENSURING THE HOLDING OF MONTHLY STAFF MEETINGS

MAINTAIN HARMONIOUS RELATIONSHIP WITH CO-WORKERS

MAINTAIN TURNAROUND TIME FOR SERVING CUSTOMERS AT A MAXIMUM OF 180 SECONDS.

IDENTIFY AND RECOMMEND PROCESSES WHICH WILL IMPROVE SERVICE QUALITY

MAINTAIN THE USAGE OF THE “THREE STEPS OF SERVICE”

MAINTAIN A PLEASANT COUNTENANCE AT ALL TIMES

ENSURE PRODUCTS OF THE HIGHEST QUALITY ARE SERVED AT ALL TIMES.

ANY OTHER DUTY THAT MAY BE ASSIGNED

HYGIENE AND DEPORTMENT

HAIR MUST BE COVERED AT ALL TIMES

PROPER UNIFORM IS TO BE WORN

NAME TAG IS TO BE DISPLAYED

ENSURE THAT NAILS ARE KEPT SHORT AND CLEAN – NO NAIL POLISH

GOOD HYGIENE MUST BE EXHIBITED AT ALL TIMES

FULL SHOES ARE TO BE WORN – NO SLIPPERS

CORE FUNCTION

TO BAKE PASTRY PRODUCTS AT THE HIGHEST QUALITY AND IN ACCORDANCE WITH THE

ESTABLISHED BAKING STANDARDS OF THE COMPANY.

EDUCATIONAL REQUIREMENTS

SCHOOL-LEAVING CERTIFICATE IN PASTRY-MAKING OR ITS EQUIVALENT QUALIFICATION.

REQUIRED SKILLS AND PHYSICAL REQUIREMENT(S)

AT LEAST TWO YEARS’ EXPERIENCE IN A SIMILAR ROLE IN THE FOOD SERVICES SECTOR

A VALID FOOD HANDLER’S PERMIT

KNOWLEDGE AND EXPERIENCE OPERATING INDUSTRIAL OVENS AND OTHER RELEVANT

MACHINERY

HIGHLY METICULOUS

EXCELLENT TIME MANAGEMENT SKILLS

ABILITY TO STAND FOR EXTENDED HOURS

MUST BE ABLE TO MOVE ABOUT IN CLOSE QUARTERS, HANDLE HEAT AND HANDLE FAST

WORK PACE FOR EXTENDED HOURS.

MUST BE ABLE TO REMAIN CALM AND COOL UNDER PRESSURE

MUST BE ABLE TO LIFT UP TO 50 LBS

KNOWLEDGE OF THE COMPANY’S GUIDELINES AND OPERATIONAL PROCEDURES

INCLUDING FOOD PREPARATION, SAFETY

KNOWLEDGE OF THE JAMAICA PUBLIC HEALTH ACT FOOD HANDLING REGULATIONS

RESPONSIBILITIES AND DUTIES

OPERATING MACHINERY

ASSIST IN THE PREPARATION OF PRODUCTS INCLUDING BAKING, CUTTING AND COOKING.

ENSURE THAT THE WORKING AREA IS KEPT CLEAN.

ASSIST IN OFF- LOADING AND RELOADING THE COMPANY TRUCK.

PREPARE FLOOR FOR MOPPING

CARRY OUT OTHER TASKS THAT MAY BE ASSIGNED FROM TIME TO TIME IN AN EFFORT TO

CONTINUOUSLY IMPROVE THE CUSTOMER SERVICE PROVIDED.

SERVICE QUALITY

MAINTAIN A PLEASANT COUNTENANCE AT ALL TIMES

ENSURE PRODUCTS OF THE HIGHEST QUALITY IN ACCORDANCE WITH COMPANY

ESTABLISHED GUIDELINES ARE SERVED AT ALL TIMES.

• COMMUNICATE WITH BUSINESS PARTNERS ON A TIMELY BASIS TO ENSURE THAT PERSONNEL REQUIRED ARE IN POSITION TO WORK AS REQUIRED.

• MAINTAIN HUMAN RESOURCE DATABASES TO ENSURE CORRECT RECORDING OF ALL STAFF AND EMPLOYMENT RELATED INFORMATION AS REQUIRED.

• COORDINATE AND MAINTAIN THE HUMAN RESOURCES PERSONNEL FILING SYSTEMS.

• CONTRIBUTE TO THE DEVELOPMENT OF HUMAN RESOURCE SYSTEMS THAT IMPROVES THE EFFICIENCY IN THE OF THE DAY MANAGEMENT OF THE ORGANIZATIONS’ PEOPLE.

• FACILITATE NEW EMPLOYEE INFORMATION.

• PLANS AND ORGANIZES ALL HR RELATED ACTIVITIES.

• ASSIST WITH THE ADMINISTRATION AND MAINTENANCE OF THE STAFF PERFORMANCE REVIEW PROCESS.

• IN CONJUNCTION WITH THE HR MANAGER PROVIDE ADVICE ON THE INTERPRETATION OF HR POLICIES, PROCEDURES, GUIDELINES AND EMPLOYEE RELATIONS ISSUES TO STAFF.

• IN CONJUNCTION WITH THE HR MANAGER MAINTAIN ALL CONTRACTORS’ AND EMPLOYEES’ FILES.

• CONTRACT MANAGEMENT MAINTENANCE.

• LEAVE MANAGEMENT MAINTENANCE.

• BUILDING AND MAINTAINING VALUABLE RELATIONSHIPS WITH INTERNAL AND EXTERNAL CLIENTS THROUGH EXCELLENT COMMUNICATION; SITE VISITS AND ATTENDING MEETINGS.

• PREPARATION OF WORKFORCE MONTHLY REPORTS.

• PREPARE AND SUBMIT DAILY, WEEKLY, MONTHLY REPORTS TO THE MANAGEMENT TEAM AS REQUIRED.

• ATTEND HR MEETINGS

• VISIT COMPANY SITES.

• ANY OTHER DUTIES AS ASSIGNED

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS  AS A FREELANCE RECRUITER

PERSONS FILLING THIS POSITION ARE EXPERIENCED RECRUITMENT PROFESSIONALS WORKING  FULL-TIME OR PART-TIME BASIS WITH  EXCELLENT EARNING OPPORTUNITIES– COMMISSION BASED. YOU  WORK FROM HOME AND GO INTO OFFICE AS REQUIRED.   CANDIDATE SHOULD HAVE PRIOR RECRUITMENT  EXPERIENCE WITH A SALES APPROACH BEIMG PREPARED TO MEET THE RECRUITMENT TARGETS FOR YOUR REGION/PARISH.

ALL CANDIDTAES SHOULD BE MOBILE , OWN A FUNCTIONING LAPTOP, OWN  A SMART PHONE AND HAVE INTERNET ACCESS AT HOME.

ROLE AND RESPONSIBILITIES

• ACTIVELY SOURCE CANDIDATES FOR OPEN POSITIONS/ROLES USING ALL POSSIBLE RECRUITMENT METHODS – WEB PORTALS, POSTINGS, SOCIAL NETWORKS, DATABASES,    REFERRALS AND CONTACTS.

SOURCE, SCREEN, SCHEDULE, CONDUCT INTERVIEWS, AND PROCESS ALL PROSPECTIVE CANDIDATES.

• CONDUCT SCREENING INTERVIEWS OVER THE PHONE FOR REQUIRED SKILLS
• GET CUSTOMERS TO USE OUR RECRUITMENT SERVICES.
• RETAIN RECRUITMENT CUSTOMERS.
• ESTABLISHES RECRUITING REQUIREMENTS BY STUDYING ORGANIZATION PLANS AND OBJECTIVES; MEETING WITH MANAGERS TO DISCUSS NEEDS.
• BUILDS APPLICANT SOURCES BY RESEARCHING AND CONTACTING COMMUNITY SERVICES, COLLEGES, EMPLOYMENT AGENCIES, RECRUITERS, MEDIA, AND INTERNET SITES; PROVIDING ORGANIZATION INFORMATION, OPPORTUNITIES, AND BENEFITS; MAKING PRESENTATIONS; MAINTAINING RAPPORT.
• DETERMINES APPLICANT REQUIREMENTS BY STUDYING JOB DESCRIPTION AND JOB QUALIFICATIONS.
• ATTRACTS APPLICANTS BY PLACING JOB ADVERTISEMENTS; CONTACTING RECRUITERS, USING NEWSGROUPS AND JOB SITES.
• DETERMINES APPLICANT QUALIFICATIONS BY INTERVIEWING APPLICANTS; ANALYZING
• RESPONSES; VERIFYING REFERENCES; COMPARING QUALIFICATIONS TO JOB REQUIREMENTS.
• EVALUATES APPLICANTS BY DISCUSSING JOB REQUIREMENTS AND APPLICANT QUALIFICATIONS WITH RECRUITMENT MANAGER; INTERVIEWING APPLICANTS ON CONSISTENT SET OF QUALIFICATIONS.
• AVOIDS LEGAL CHALLENGES BY UNDERSTANDING CURRENT LEGISLATION; REGULATIONS WITH MANAGER; RECOMMENDING NEW PROCEDURES; CONDUCTING TRAINING.
• UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES; READING PROFESSIONAL PUBLICATIONS; MAINTAINING PERSONAL NETWORKS; PARTICIPATING IN PROFESSIONAL ORGANIZATIONS.
• ACCOMPLISHES HUMAN RESOURCES AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.

EXPERIENCE

• MINIMUM OF 1YEAR OF RECRUITING/TALENT ACQUISITION/SALES EXPERIENCE PREFERRED
• EXTENSIVE SOURCING EXPERIENCE USING SOCIAL NETWORKS, RESEARCH AND PERSONAL NETWORK
• PHONE SKILLS, SALES SKILLS, RECRUITING, INTERVIEWING SKILLS, PEOPLE SKILLS, SUPPORTS, DIVERSITY, EMPLOYMENT LAW, RESULTS DRIVEN, PROFESSIONALISM, ORGANIZATION, PROJECT MANAGEMENT, JUDGMENT
• EXCELLENT PRESENTATION AND NETWORKING SKILLS 
• ABILITY TO CREATIVELY ATTRACT TOP PERFORMERS IN THE INDUSTRY

WHAT YOU GET FROM US

A POSITION IN A VERSATILE, ENTREPRENEURIAL AREA OF RESPONSIBILITY, COMBINED WITH A VARIETY OF AMAZING PROSPECTS. IN THIS POSITION, YOU CAN USE YOUR OWN INITIATIVE TO MAKE A DIFFERENCE AND ACHIEVE YOUR FINANCIAL AND PERSONAL GOALS. ADDITIONALLY, YOU CAN EXPECT A HIGHLY MOTIVATED TEAM SPIRIT IN A WORK CULTURE INFLUENCED BY INDIVIDUALITY AND THE APPRECIATION OF EACH PERSON’S DESIRE TO BE SUCCESSFUL.

YOU CAN EXPECT A VERY COMPETITIVE COMPENSATION MODEL THAT MAKES GOOD PERFORMANCES DIRECTLY NOTICEABLE ON THE MONTHLY COMMISSIONS THAT YOU CAN EARN.

TRAINING WILL BE PROVIDED

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS AS WE ARE SEEKING A GROUNDSKEEPER.

JOB SUMMARY:

THE GROUNDSKEEPER IS RESPONSIBLE FOR MAINTAINING THE AESTHETICS OF THE TOLL PLAZA LANES, BUILDING AND SURROUNDING AREAS. WHILE AS THE TAG WARDEN YOU PROVIDE AN EFFECTIVE AND EFFICIENT SERVICE WITH REGARDS TO TRAFFIC MANAGEMENT IN THE ETC LANES AND, WHEN REQUESTED, ASSIST TOLL COLLECTORS TO ENSURE FREE FLOW OF TRAFFIC IN THE MANUAL LANES. YOUR INTERACTIONS WITH THE TRAVELLING PUBLIC ARE REQUIRED TO BE COURTEOUS AND PROFESSIONAL.

RESPONSIBILITIES AND DUTIES:

• MAINTENANCE OF THE GREENERY, PLANTS AND GARDENS IN THE VICINITY OF THE TOLL PLAZA

• GENERAL MAINTENANCE, UPKEEP AND BEAUTY OF THE TOLL PLAZA PREMISES

• WASHING OF THE LANES ON THE TOLL PLAZA

• WASHING OF THE PATROL & SAFETY AND MANAGERS VEHICLES

• ANY OTHER DUTIES ASSIGNED FROM TIME TO TIME BY THE MANAGERS, SUPERVISORS OR SENIOR ADMINISTRATIVE OFFICER

• CHANGE OVER THE REVERSIBLE LANES TO ACCOMMODATE PEAK HOUR TRAFFIC.

• MONITOR AND TAKE APPROPRIATE ACTION TO ENSURE THAT TAG LANES HAVE FREE FLOWING TRAFFIC.

• ASSIST WITH REVERSING CLIENTS WHO ARE DENIED PASSAGE USING THE TAG LANE BY DIRECTING THEM TO A MANUAL LANE.

• ISSUES PASSAGE CERTIFICATE (PC) WHEN REVERSING IS IMPOSSIBLE.

• MONITOR AND RECORD CLIENTS WITH INCORRECT TAGS ON THEIR VEHICLES.

• COLLATE, PRODUCE AND SUBMIT A REPORT OF FAULTS IN THE TAG LANES

• ARRANGE THE SUPPLY OF AND SETTING OUT OF CONES TO IDENTIFY THE TAG LANES.

• COMPILE AND SUBMIT WRITTEN REPORTS TO PLAZA MANAGER FOR TAG LANES:

• INACTIVE/DOWNTIME.

• INCIDENTS

• REQUIRED TO REPRESENT THE COMPANY IN A PROFESSIONAL MANNER WHEN ASSISTING THE CLIENTS

• COMPLIES WITH RULES, REGULATIONS AND PROCEDURES PERTINENT TO TAG WARDEN AND SAFETY.

• MAINTAIN SELF-CONTROL IN DEALING WITH RUDE OR IRATE CUSTOMERS.

• TRAINED AS TOLL COLLECTOR TO OPERATE THE TOLL BOOTH IN CASE OF EMERGENCY.

ADDITIONAL RESPONSIBILITIES

• ASSISTING WITH TRAINING OF NEW TAG WARDEN.

• MAY APPEAR AND TESTIFY IN COURT IN THE PROSECUTION OF LAW/TOLL VIOLATORS.

• ASSISTING IN EMERGENCY SITUATIONS.

• PERFORM OTHER RELATED DUTIES AS DIRECTED BY THE TOLL & SAFETY SUPERVISORS.

• ANY OTHER REASONABLE REQUESTS.

QUALIFICATIONS & EXPERIENCE

• 2 CXC PASSES.

• PRIOR RELEVANT WORKING EXPERIENCE IN LANDSCAPING.

• CAN READ AND WRITE.

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON.WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN OUR ORGANIZATION AS A HUMAN RESOURCE OFFICER.

THE RIGHT CANDIDATE MUST BE ABLE TO:

• PERFORM GENERAL ADMINISTRATION & AD HOC DUTIES
• DRAFT AD HOC EMPLOYEE LETTERS WITH DIRECTION FROM HRM
• ENSURE THAT ACCURATE JOB CONTENTS ARE IN PLACE
• MONITOR STAFF PERFORMANCE AND ATTENDANCE ACTIVITIES
• RECEIVE LEAVE APPLICATIONS FROM STAFF, VALIDATE JOB ENTITLEMENTS, AND NOTIFY APPLICANTS OF APPROVAL ON A TIMELY BASIS.
• PROVIDE INFORMATION AND ASSISTANCE TO STAFF AND SUPERVISORS ON HUMAN RESOURCE AND WORK RELATED ISSUES.
• EXPLAIN EMPLOYMENT STANDARDS AND LEGISLATION SUCH AS WORKERS COMPENSATION, LABOUR STANDARDS
• MAINTAIN THE CURRENT APPRAISAL SYSTEM
• CO-ORDINATE THE TIMELY SUBMISSION OF PERFORMANCE EVALUATION REPORTS AND APPRAISALS FOR STAFF MEMBERS
• ASSIST WITH RECRUITMENT AND TRAINING FUNCTIONS WHERE REQUIRED
• ASSIST WITH STAFF BENEFITS, ENSURING THE ACCURATE AND TIMELY PROCESSING OF HEALTH INSURANCE AND OTHER RELATED CLAIMS.
• CONDUCT FREQUENT SITE VISITS TO ENSURE ALL HR RELATED ISSUES ARE ADEQUATELY ADDRESSED
• CONDUCT DISCIPLINARY HEARINGS, EXIT INTERVIEWS, AS WELL AS INVESTIGATIONS WHERE REQUIRED

QUALIFICATION AND EXPERIENCE:

• FIRST DEGREE IN HUMAN RESOURCE MANAGEMENT, INDUSTRIAL RELATIONS, MANAGEMENT STUDIES OR ITS EQUIVALENT
• STRONG KNOWLEDGE OF INDUSTRIAL RELATIONS & LABOUR LAWS
• MINIMUM TWO (2) YEARS OF EXPERIENCE IN A SIMILAR CAPACITY
• MUST BE A HOLDER OF A VALID DRIVERS LICENSE FOR MORE THAN THREE (3) YEARS

OTHER REQUIREMENTS:

• MUST BE WILLING TO LEARN NEW SKILLS ON THE JOB
• MUST BE HIGHLY MOTIVATED
• MUST AN ACTIVE TEAM PLAYER
• POSSESS STRONG INTER-PERSONAL & COMMUNICATION SKILLS
• POSSESS STRONG PLANNING & ORGANIZATIONAL SKILLS
• BE AN ANALYTICAL THINKER
• POSSESS EXCELLENT TIME MANAGEMENT SKILLS

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON.  WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A COMPANY AS A CONSTRUCTION WORKER (MASON/CARPENTER).

THE RIGHT CANDIDATE WILL: 

•         WORK WELL WITH OTHERS, DETAIL ORIENTED, EFFECTIVE COMMUNICATION SKILLS – SPEAKS CLEARLY.

•         HONEST, WORKS WITH INTEGRITY, APPROPRIATE TIME MANAGEMENT SKILLS.

•         MUST CAN MANAGE EXTENSIVE LABOR WORK.

•         PREVIOUS EXPERIENCE IN SIMILAR POSITION WOULD BE AN ASSET.

JOB SUMMARY:

•         BE ABLE TO HANDLE LABOR INTENSIVE WORK.

•         TO PERFORM SANITATION DUTIES.

•         SHOULD BE ABLE TO MANAGE SMALL MASON WORK.

•         SHOULD BE ABLE TO MANAGE SMALL CARPENTER WORK.

•         SHOULD BE ABLE TO MANAGE FITTINGS (PLUMBING) WORK.

•         WELDING WOULD BE AN ASSET.

•         OTHER DUTIES WILL BE ADDED AS REQUIRES BY THE COMPANY.

WORK EXPERIENCE:

TO HAVE WORKING KNOWLEDGE IN SIMILAR POSITION.

EDUCATION:

3 CXCS INCLUDE MATHEMATICS WOULD BE AN ASSET.

CORE COMPETENCIES:

ABILITY TO LEARN AND ADAPT TO CHANGES.

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS AN ASSISTANT MANAGER. 

SCOPE OF JOB

1. RESPONSIBLE FOR IMPLEMENTATION OF THE COMPANY’S  STANDARD OPERATING PROCEDURES I.E. STORE OPERATIONS AND PRODUCT QUALITY

2.CONDUCT EVALUATION USING THE COMPANY’S STANDARDS AND TOOLS. ALSO IMPLEMENTING SYSTEMS TO MANAGE STORE OPERATIONS AND PRODUCT QUALITY

3.REPORTING ON STORE PERFORMANCE AND INITIATING IMPROVEMENTS IN OPERATIONS VIA IMPLEMENTATION OF TRAINING PROGRAMMES.

DUTIES

1.       TACTICAL PLANNING

1.1 ESTABLISHING AND IMPLEMENTING GOALS AND OBJECTIVES BASED ON THE COMPANY’S BUSINESS PLAN, CONFERRING WITH C.E.O & THE PLANNING TEAM, AS NECESSARY.

1.2 REVIEWING SALES AND KEY PERFORMANCE INDICATORS (KPI) REPORTS, AS WELL AS OTHER PERFORMANCE DATA (E.G. SERVICE TIME AND FOOD & LABOUR VARIANCE, ETC.) TO MEASURE GOAL ACHIEVEMENT FOR HEIGHTENED TIME AWARENESS (HTA)

1.3 ANALYZING STORE STANDARD OPERATING PRACTICES & PROCEDURES USING THE REQUIRED TOOLS TO ENSURE THAT STORE TEAMS ADHERE TO COMPANY’S POLICIES, PROCEDURES, METHODS OR STANDARDS.

1.4. DEVELOPMENT OF ACTION PLANS TO ADDRESS AREAS REQUIRING IMPROVEMENT AND TO OVERSEE THEIR EXECUTION

2.  TRAINING

2.1 ENSURE THAT ALL STORE EMPLOYEES ARE TRAINED ON COMPANY POLICIES AND PROCEDURES AS IT RELATES TO ORIENTATION FOR NEW EMPLOYEES, PRODUCT QUALITY, SERVICE, CIRCLE OF OPERATIONS, ETC.

2.2 DRAFT QUARTERLY TRAINING PLANS

2.3 TO CONDUCT TRAINING SESSIONS FOR ALL CATEGORIES OF EMPLOYEES

3.    STORE OPERATIONS

3.1 MANAGE REPORTING STAFF WHICH INCLUDES BUT IS NOT LIMITED TO MONITOR PREPARATION OF WORK SCHEDULES, ASSIGNING SPECIFIC DUTIES TO THE STORE MANAGEMENT TEAM AND THE COORDINATION OF STORE ACTIVITIES E.G. CIRCLE OF OPERATIONS (ORDER-TAKING, MAKING, TENDING, ROUTING, SAFE DELIVERY),  GENERAL CLEANING, ETC.

3.2 TO RECOMMEND STAFFING REQUIREMENTS TO MANAGER OF OPERATIONS, AND CONDUCT INTERVIEWS, IF REQUIRED AND LIAISE WITH HUMAN RESOURCES PERSONNEL TO ENSURE THE TIMELY PROCESSING OF POTENTIAL CANDIDATES

3.3 ASSISTING WITH CONFLICT RESOLUTION ISSUES REGARDING EMPLOYEES AND MANAGE CUSTOMER COMPLAINTS, WHEN REQUIRED

3.4 LIAISING WITH THE COMMISSARY MANAGER CONCERNING FOOD ORDERS, DELIVERIES AND DOUGH QUALITY.

3.5 WEEKLY STORE VISITS - WORKING WITH STORE TEAMS TO MONITOR AND REPORT ON STORES’ ACTIVITIES DIRECTLY RELATED TO MAKING PRODUCTS AND PROVIDING SERVICE

3.6 MONITORING THE INVENTORY CONTROL PROCEDURES (DAILY AND MONTHLY)

3.7 ATTENDING STORE STAFF MEETINGS (WEEKLY AND MONTHLY)

4. COMPLIANCE

4.1 ENSURE THAT STORES ARE COMPLIANT WITH THE RELEVANT GOVERNMENT REGULATIONS E.G. FOOD HANDLING LICENSE AND PERMITS, FOOD STORAGE AND PREVENTION OF INFESTATION ACT, ETC.

AUTHORITY

1.1    TO ISSUE VERBAL AND WRITTEN WARNING TO REPORTING STAFF

1.2    TO RECOMMEND TRANSFER, PROMOTION, SUSPENSION OR TERMINATION OF STAFF TO THE MANAGER OF  OPERATIONS

JOB REQUIREMENTS/SPECIFICATIONS

1.1 EDUCATION: ASSOCIATE OR BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION, MANAGEMENT STUDIES OR A RELATED DISCIPLINE.

1.2 WORK EXPERIENCE:  MINIMUM OF TWO YEARS’ STORE MANAGEMENT EXPERIENCE IN A QUICK SERVICE ENVIRONMENT OR RETAILING ENVIRONMENT

1.3 HOURS: WILLING TO WORK LONG HOURS AND SOMETIMES ON WEEKENDS AND PUBLIC HOLIDAYS

1.4 SKILLS REQUIRED:

TIME MANAGEMENT

ORGANISATIONAL AND PLANNING SKILLS

TEAM PLAYER

ABILITY TO COMMUNICATE WITH INDIVIDUALS AT ALL LEVELS WITHIN OR OUTSIDE OF THE COMPANY

ABILITY TO WORK WITH MINIMUM SUPERVISION