Choice Business Solutions

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A RETAIL BANKING OFFICER

SCOPE OF JOB:
USING THE FINANCIAL PARTNERSHIP CULTURE APPROACH AND GUIDELINES, SELLS ALL THE FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK IN THE FIRST INSTANCE AND THE GROUP BY EXTENSION (IN KEEPING WITH REGULATORY GUIDELINES, SOME MAY TAKE THE FORM OF REFERRALS TO OTHER REPRESENTATIVES WITHIN THE GROUP FOR CONVERSIONS). THIS INCLUDES BUT IS NOT LIMITED TO THE ESTABLISHMENT AND DEVELOPMENT OF  AN ENVIABLE CLIENT BASE THROUGH PROSPECTING; DIRECT SALES AND OFFSITE PRESENTATIONS. THE INCUMBENT IS RESPONSIBLE FOR SEVERAL PERFORMANCE INDICATORS INCLUDING A CONSISTENT AND ONGOING REVIEW OF EXISTING CUSTOMERS’ ACCOUNTS AS WELL AS ASSIGNED CREDIT PORTFOLIO, ENSURING THAT THE CUSTOMER IS KEPT ABREAST OF NEW DEVELOPMENTS AND SOLUTIONS TO MEET THEIR NEEDS AND THAT THE CREDIT DELINQUENCY LEVEL IS KEPT AT THE MINIMUM.

MAIN DUTIES & RESPONSIBILITIES:

BUILD NEW DEPOSIT AND INVESTMENT ACCOUNTS:
SELLS FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK.
ACTIVELY MARKETS THE PRODUCTS AND SERVICES OF THE COMPANY CONTRIBUTING TO THE EXPANSION AND DIVERSIFICATION OF ITS CLIENT BASE WITHIN THE ESTABLISHED TARGETS.
FOCUSES ON THE EXPANSION OF A VIBRANT CLIENT BASE THROUGH WHICH REVENUE TARGETS RELATED TO CREDIT, FOREIGN EXCHANGE AND WIRE TRANSFERS ARE ACHIEVED.
DEVELOPS AND MAINTAINS A PORTFOLIO FOR CLIENTS CONSISTENT WITH THE CLIENT’S NEEDS AND RANGING FROM THE SUITE OF PRODUCTS AND SERVICES OFFERED BY THE BANK.
ASSISTS IN THE PREPARATION OF MARKETING STRATEGIES AND PURSUES AGREED STRATEGIES GEARED AT PENETRATING THE TARGET MARKET FOR THE DEVELOPMENT OF THE SECONDARY MARKET OF GOVERNMENT AND OTHER APPROVED SECURITIES.
DEVELOPS LIST OF PROSPECTS TO TARGET FOR SALES OF SPECIFIC  PRODUCTS AND SERVICES ACCORDING TO MARKETING PLAN.
EXPANDS ACCOUNTS BY SELLING TO WALK-IN CUSTOMERS OR THROUGH, REFERRALS, ETC.
PHONES PROSPECTS -( INTERNAL AND EXTERNAL) CUSTOMERS TO SOLICIT NEW BUSINESS.
PREPARES AND SUBMITS A WEEKLY CALL REPORT (OR APPROPRIATE SALES PROSPECTING REPORT AS AGREED WITH TEAM LEADER).
INTERVIEWS AND PROFILES CUSTOMERS TO IDENTIFY SPECIFIC NEEDS (EXPRESSED AND UNEXPRESSED), INCLUDING DEPOSIT AND/OR INVESTMENT AND CREDIT REQUIREMENTS.
DEVELOP AN EARLY RAPPORT QUICKLY WITH WALK-IN CUSTOMERS.
MAKES PRESENTATION TO EXTERNAL GROUPS AS PART OF THE PROSPECTING, SERVICING AND OVERALL SALES STRATEGY.
SELLS CUSTOMER APPROPRIATE BANK PRODUCTS TO HELP PROSPECTIVE AND EXISTING CLIENTS MEET THEIR FINANCIAL NEEDS.
ENSURES PROPER DISCLOSURE OF TERMS AND FEES ARE ALWAYS PROVIDED TO THE CUSTOMER.
CALCULATES INTEREST INCOME BASED ON VARIOUS ACCOUNT OPTIONS AVAILABLE AND DIFFERENT TERMS.
ENSURES THAT APPLICATIONS AND SIGNING AUTHORITIES RELATING TO A SERVICE ARE COMPLETED CORRECTLY.
ESTABLISHES AND FOLLOWS A PERSONAL SALES PLAN WHICH IS LINKED TO THE OVERALL CORPORATE PLAN.
LIAISES WITH CUSTOMERS AND PORTFOLIO MANAGERS REGARDING PORTFOLIO PERFORMANCE AND NEGOTIATES CHANGES BASED ON ESTABLISHED PARAMETERS.
ASSISTS IN THE DEVELOPMENT AND IMPLEMENTATION OF STRATEGIES AND PROCEDURES FOR THE ACHIEVEMENT OF A HIGH CLIENT RETENTION RATE BUILT ON SUPERIOR SERVICE AND CLIENT SATISFACTION;
CONDUCTS FINANCIAL AND CREDIT ANALYSIS; PREPARING CREDIT PROPOSALS TO BE SUBMITTED FOR APPROVAL AND BOOKING AND DISBURSING LOANS FOR WHICH THE REQUISITE APPROVAL IS OBTAINED.
COMPLETES THE REQUISITE CLIENT TRANSACTION DOCUMENTATION BASED ON STANDARD ESTABLISHED POLICIES AND PROCEDURES;
PORTFOLIO DELINQUENCY MANAGEMENT PER ESTABLISHED OPERATING GUIDELINES

MAINTAINS EXISTING DEPOSIT AND INVESTMENT ACCOUNTS:
INTERVIEWS CUSTOMERS WHEN CLOSING ACCOUNTS IN AN EFFORT TO RETAIN/TRANSFER BUSINESS OR TO DETERMINE REASONS FOR CLOSURE AND THE PLACE OF RELOCATION, FOLLOWING  UP ON SERVICE ISSUES.
CONTACTS CUSTOMERS PRIOR TO MATURITY OF INVESTMENT INSTRUMENTS SUCH AS TERM DEPOSITS ETC., TO ACTIVELY SOLICIT INCREASED BUSINESS AND REINVEST BASED ON CUSTOMERS CURRENT NEEDS.
MONITORS THE STATUS OF CUSTOMER ACCOUNTS TO IDENTIFY SALES OPPORTUNITIES.
MAINTAINS ONGOING CUSTOMER RELATIONSHIPS AND PARTICIPATE IN CORPORATE MARKETING EFFORTS.
MANAGES ASSIGNED ACCOUNTS/PORTFOLIOS.
RESPONDS TO CUSTOMERS’ QUESTIONS AND ENQUIRIES; RECOGNIZING OPPORTUNITIES TO CROSS-SELL AND UP-SELL.  PROVIDES INFORMATION AND ASSISTANCE AS NECESSARY TO ACHIEVE ULTIMATE CUSTOMER SATISFACTION. REFER WHERE NECESSARY OBTAINING REQUIRED EXPERTISE.
RECEIVES AND HANDLES CUSTOMERS’ COMPLAINTS; ATTEMPTS TO ACHIEVE A SOLUTION WHICH IS MUTUALLY SATISFACTORY TO THE CUSTOMER AND THE BANK; DETERMINES WHEN SITUATIONS NECESSITATE REFERRAL TO OTHER STAFF WHICH WILL RESULT IN SOLIDIFIED RELATIONSHIPS.
INITIATES CHANGES TO THE CUSTOMER INFORMATION FILE BASED ON THE REQUEST OF THE CUSTOMER.
KEEPS UP TO DATE ON COMPETITOR PRODUCTS, SERVICE LEVELS, RATES, ETC.
ATTENDS TRADE SHOWS AND OTHER MARKETING INITIATIVES ARRANGED BY THE MARKETING DEPARTMENT OR BRANCH.
DEVELOPS RELATIONSHIPS WITH PROFESSIONALS AND OTHER BUSINESS ASSOCIATES TO GAIN THEIR REFERRAL BUSINESS.
KEEPS ABREAST OF DEVELOPMENTS IN THE FINANCIAL MARKET TO ACTIVELY PARTICIPATE IN THE STRATEGY BUILDING PROCESS FOR THE EFFECTIVE MATCHING OF ASSETS WITH CUSTOMER FUNDING NEEDS.
ACTIVELY PARTICIPATES IN THE DELIVERY OF SUPERIOR CUSTOMER SERVICE ON A CONSISTENT BASIS
REPRESENTS BRAND AT PRESENTATIONS OR IN DISCUSSION FORUMS AS AN SME, AS APPLICABLE

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A RETAIL BANKING OFFICER

SCOPE OF JOB:
USING THE FINANCIAL PARTNERSHIP CULTURE APPROACH AND GUIDELINES, SELLS ALL THE FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK IN THE FIRST INSTANCE AND THE GROUP BY EXTENSION (IN KEEPING WITH REGULATORY GUIDELINES, SOME MAY TAKE THE FORM OF REFERRALS TO OTHER REPRESENTATIVES WITHIN THE GROUP FOR CONVERSIONS). THIS INCLUDES BUT IS NOT LIMITED TO THE ESTABLISHMENT AND DEVELOPMENT OF  AN ENVIABLE CLIENT BASE THROUGH PROSPECTING; DIRECT SALES AND OFFSITE PRESENTATIONS. THE INCUMBENT IS RESPONSIBLE FOR SEVERAL PERFORMANCE INDICATORS INCLUDING A CONSISTENT AND ONGOING REVIEW OF EXISTING CUSTOMERS’ ACCOUNTS AS WELL AS ASSIGNED CREDIT PORTFOLIO, ENSURING THAT THE CUSTOMER IS KEPT ABREAST OF NEW DEVELOPMENTS AND SOLUTIONS TO MEET THEIR NEEDS AND THAT THE CREDIT DELINQUENCY LEVEL IS KEPT AT THE MINIMUM.

MAIN DUTIES & RESPONSIBILITIES:

BUILD NEW DEPOSIT AND INVESTMENT ACCOUNTS:
SELLS FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK.
ACTIVELY MARKETS THE PRODUCTS AND SERVICES OF THE COMPANY CONTRIBUTING TO THE EXPANSION AND DIVERSIFICATION OF ITS CLIENT BASE WITHIN THE ESTABLISHED TARGETS.
FOCUSES ON THE EXPANSION OF A VIBRANT CLIENT BASE THROUGH WHICH REVENUE TARGETS RELATED TO CREDIT, FOREIGN EXCHANGE AND WIRE TRANSFERS ARE ACHIEVED.
DEVELOPS AND MAINTAINS A PORTFOLIO FOR CLIENTS CONSISTENT WITH THE CLIENT’S NEEDS AND RANGING FROM THE SUITE OF PRODUCTS AND SERVICES OFFERED BY THE BANK.
ASSISTS IN THE PREPARATION OF MARKETING STRATEGIES AND PURSUES AGREED STRATEGIES GEARED AT PENETRATING THE TARGET MARKET FOR THE DEVELOPMENT OF THE SECONDARY MARKET OF GOVERNMENT AND OTHER APPROVED SECURITIES.
DEVELOPS LIST OF PROSPECTS TO TARGET FOR SALES OF SPECIFIC  PRODUCTS AND SERVICES ACCORDING TO MARKETING PLAN.
EXPANDS ACCOUNTS BY SELLING TO WALK-IN CUSTOMERS OR THROUGH, REFERRALS, ETC.
PHONES PROSPECTS -( INTERNAL AND EXTERNAL) CUSTOMERS TO SOLICIT NEW BUSINESS.
PREPARES AND SUBMITS A WEEKLY CALL REPORT (OR APPROPRIATE SALES PROSPECTING REPORT AS AGREED WITH TEAM LEADER).
INTERVIEWS AND PROFILES CUSTOMERS TO IDENTIFY SPECIFIC NEEDS (EXPRESSED AND UNEXPRESSED), INCLUDING DEPOSIT AND/OR INVESTMENT AND CREDIT REQUIREMENTS.
DEVELOP AN EARLY RAPPORT QUICKLY WITH WALK-IN CUSTOMERS.
MAKES PRESENTATION TO EXTERNAL GROUPS AS PART OF THE PROSPECTING, SERVICING AND OVERALL SALES STRATEGY.
SELLS CUSTOMER APPROPRIATE BANK PRODUCTS TO HELP PROSPECTIVE AND EXISTING CLIENTS MEET THEIR FINANCIAL NEEDS.
ENSURES PROPER DISCLOSURE OF TERMS AND FEES ARE ALWAYS PROVIDED TO THE CUSTOMER.
CALCULATES INTEREST INCOME BASED ON VARIOUS ACCOUNT OPTIONS AVAILABLE AND DIFFERENT TERMS.
ENSURES THAT APPLICATIONS AND SIGNING AUTHORITIES RELATING TO A SERVICE ARE COMPLETED CORRECTLY.
ESTABLISHES AND FOLLOWS A PERSONAL SALES PLAN WHICH IS LINKED TO THE OVERALL CORPORATE PLAN.
LIAISES WITH CUSTOMERS AND PORTFOLIO MANAGERS REGARDING PORTFOLIO PERFORMANCE AND NEGOTIATES CHANGES BASED ON ESTABLISHED PARAMETERS.
ASSISTS IN THE DEVELOPMENT AND IMPLEMENTATION OF STRATEGIES AND PROCEDURES FOR THE ACHIEVEMENT OF A HIGH CLIENT RETENTION RATE BUILT ON SUPERIOR SERVICE AND CLIENT SATISFACTION;
CONDUCTS FINANCIAL AND CREDIT ANALYSIS; PREPARING CREDIT PROPOSALS TO BE SUBMITTED FOR APPROVAL AND BOOKING AND DISBURSING LOANS FOR WHICH THE REQUISITE APPROVAL IS OBTAINED.
COMPLETES THE REQUISITE CLIENT TRANSACTION DOCUMENTATION BASED ON STANDARD ESTABLISHED POLICIES AND PROCEDURES;
PORTFOLIO DELINQUENCY MANAGEMENT PER ESTABLISHED OPERATING GUIDELINES

MAINTAINS EXISTING DEPOSIT AND INVESTMENT ACCOUNTS:
INTERVIEWS CUSTOMERS WHEN CLOSING ACCOUNTS IN AN EFFORT TO RETAIN/TRANSFER BUSINESS OR TO DETERMINE REASONS FOR CLOSURE AND THE PLACE OF RELOCATION, FOLLOWING  UP ON SERVICE ISSUES.
CONTACTS CUSTOMERS PRIOR TO MATURITY OF INVESTMENT INSTRUMENTS SUCH AS TERM DEPOSITS ETC., TO ACTIVELY SOLICIT INCREASED BUSINESS AND REINVEST BASED ON CUSTOMERS CURRENT NEEDS.
MONITORS THE STATUS OF CUSTOMER ACCOUNTS TO IDENTIFY SALES OPPORTUNITIES.
MAINTAINS ONGOING CUSTOMER RELATIONSHIPS AND PARTICIPATE IN CORPORATE MARKETING EFFORTS.
MANAGES ASSIGNED ACCOUNTS/PORTFOLIOS.
RESPONDS TO CUSTOMERS’ QUESTIONS AND ENQUIRIES; RECOGNIZING OPPORTUNITIES TO CROSS-SELL AND UP-SELL.  PROVIDES INFORMATION AND ASSISTANCE AS NECESSARY TO ACHIEVE ULTIMATE CUSTOMER SATISFACTION. REFER WHERE NECESSARY OBTAINING REQUIRED EXPERTISE.
RECEIVES AND HANDLES CUSTOMERS’ COMPLAINTS; ATTEMPTS TO ACHIEVE A SOLUTION WHICH IS MUTUALLY SATISFACTORY TO THE CUSTOMER AND THE BANK; DETERMINES WHEN SITUATIONS NECESSITATE REFERRAL TO OTHER STAFF WHICH WILL RESULT IN SOLIDIFIED RELATIONSHIPS.
INITIATES CHANGES TO THE CUSTOMER INFORMATION FILE BASED ON THE REQUEST OF THE CUSTOMER.
KEEPS UP TO DATE ON COMPETITOR PRODUCTS, SERVICE LEVELS, RATES, ETC.
ATTENDS TRADE SHOWS AND OTHER MARKETING INITIATIVES ARRANGED BY THE MARKETING DEPARTMENT OR BRANCH.
DEVELOPS RELATIONSHIPS WITH PROFESSIONALS AND OTHER BUSINESS ASSOCIATES TO GAIN THEIR REFERRAL BUSINESS.
KEEPS ABREAST OF DEVELOPMENTS IN THE FINANCIAL MARKET TO ACTIVELY PARTICIPATE IN THE STRATEGY BUILDING PROCESS FOR THE EFFECTIVE MATCHING OF ASSETS WITH CUSTOMER FUNDING NEEDS.
ACTIVELY PARTICIPATES IN THE DELIVERY OF SUPERIOR CUSTOMER SERVICE ON A CONSISTENT BASIS
REPRESENTS BRAND AT PRESENTATIONS OR IN DISCUSSION FORUMS AS AN SME, AS APPLICABLE

PERFORMS ADMINISTRATIVE FUNCTIONS IN SUPPORT OF CUSTOMERS PERSONAL BANKING:
USES EXISTING CRM DATABASE OF THE GROUP TO RECORD PROSPECTS, SALES, MEETINGS, EVENTS, CLOSED ACCOUNTS ETC.
PREPARES AND DISPATCHES “WELCOME LETTER” ON NEW ACCOUNTS.
PREPARES THE REQUIRED LOAN DOCUMENTS FOR CUSTOMERS TO SIGN UPON RECEIVING WRITTEN APPROVAL OF THE CREDIT FACILITY.
CARRIES OUT ANY REQUIRED DATA SEARCHES, VERIFIES CUSTOMER SIGNATURE AND CHECK THE ACCURACY AND COMPLETENESS OF FORMS BEFORE INPUTTING AND COMMITTING DATA ON NEW PROSPECTS IN T24 OR OTHER REQUIRED SYSTEMS PER OPERATING GUIDELINES.  
ENSURES PROPER DISCLOSURE TO CUSTOMERS/POTENTIAL CUSTOMERS OF THE TERMS AND CONDITIONS RELATED TO ALL TRANSACTIONS AND THE RELEVANT FEES, AND WHERE APPLICABLE, COLLECT AND BOOK APPROPRIATE CHARGES (E.G. CHARGES INCURRED RE EMBASSY LETTERS, LOANS ETC).
RECEIVE, INPUT, COMMIT AND GENERATE RELEVANT DATA/DOCUMENTS (E.G. WITHDRAWAL REQUESTS; LOANS, DEPOSITS, FUNDS TRANSFER, F/X, LOAN PAYMENTS, INTEREST PAYMENT, CHANGE REQUESTS, ETC.) ENSURING ACCURACY OF DATA, RECEIPT OF APPROPRIATE DOCUMENTATION AND SIGNATURE VERIFICATION BEFORE SEEKING AUTHORIZATION
REVIEW WRITTEN WIRE TRANSFER INSTRUCTIONS AND ASCERTAIN METHOD OF PAYMENT ENSURING THAT STIPULATED GUIDELINES ARE FOLLOWED PRIOR TO THE AUTHORIZATION AND INPUTTING OF DETAILS IN THE T24 SYSTEM.
CREATE PAST DUE RECORD IF CUSTOMER DOES NOT HAVE ADEQUATE FUNDS IN ACCOUNT TO COVER CHARGES RELATED TO RETURNED ITEMS.
LIAISE WITH OTHER CREDIT ADMINISTRATION REGARDING THE PREPARATION OF THE SECURITY DOCUMENTATION FOR LOANS.
ISSUES DEBIT CARDS TO CLIENTS UPON REQUEST
ANY OTHER DUTIES ASSIGNED FROM TIME TO TIME

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:
FIRST DEGREE IN BANKING/FINANCE/ACCOUNTING/BUSINESS OR MANAGEMENT
MINIMUM THREE (3) YEARS RELATED EXPERIENCE IN RETAIL BANKING WITH EMPHASIS IN SELLING CREDIT AND DEPOSIT PRODUCTS.
EXCELLENT SKILLS IN FINANCIAL ANALYSIS AND CREDIT APPRAISAL
WELL-DEVELOPED NEGOTIATION AND SELLING SKILLS.
EXCELLENT ANALYTICAL SKILLS.
EXCELLENT HUMAN RELATIONS SKILLS.
ABILITY TO COMMUNICATE EFFECTIVELY BOTH ORALLY AND IN WRITTEN FORMAT.
SOUND  JUDGEMENT DECISION AND PROBLEM-SOLVING SKILLS

AUTHORITY:
NEGOTIATE AN OFFER INVESTMENT AND CREDIT RATES IN ACCORDANCE WITH ESTABLISHED POLICIES, PROCEDURES AND LIMITS.
PROPOSES PORTFOLIO MIX FOR CLIENTS
SIGN DOCUMENTS WITHIN PRESCRIBED LIMITS.
TO DISCUSS OPTIONS AVAILABLE FOR  LOANS ETC. WITH POTENTIAL CLIENTS.
TO SCOUT FOR AND PURSUE NEW CLIENTS.
TO INDEPENDENTLY RESPOND TO INTERNAL AND EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.
TO RECOMMEND CLIENTS TO BE TREATED AS “SPECIAL CASES” AS PER THE GUIDELINES SET.
TO RECOMMEND ADJUSTMENTS TO THE EXISTING AND/OR NEW CLIENT CARE STANDARDS.
TO MANIPULATE RESOURCES TO LEGITIMATELY SATISFY INVESTOR NEEDS.
TO PROPOSE TO THE BRANCH OPERATIONS MANAGER OR BRANCH MANAGER A DEVIATION IN PROCEDURE IN ORDER TO MEET A CLIENT’S IMMEDIATE NEEDS.
TO IDENTIFY AND RECOMMEND SEMINAR/COURSES/PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS.
TO RECOMMEND POLICY OR PROCEDURE CHANGES.

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A GENERAL MANAGER. 

SCOPE OF JOB

1. RESPONSIBLE FOR IMPLEMENTATION OF THE COMPANY’S  STANDARD OPERATING PROCEDURES I.E. STORE OPERATIONS AND PRODUCT QUALITY

2.CONDUCT EVALUATION USING THE COMPANY’S STANDARDS AND TOOLS. ALSO IMPLEMENTING SYSTEMS TO MANAGE STORE OPERATIONS AND PRODUCT QUALITY

3.REPORTING ON STORE PERFORMANCE AND INITIATING IMPROVEMENTS IN OPERATIONS VIA IMPLEMENTATION OF TRAINING PROGRAMMES.

DUTIES

1.       TACTICAL PLANNING

1.1 ESTABLISHING AND IMPLEMENTING GOALS AND OBJECTIVES BASED ON THE COMPANY’S BUSINESS PLAN, CONFERRING WITH C.E.O & THE PLANNING TEAM, AS NECESSARY.

1.2 REVIEWING SALES AND KEY PERFORMANCE INDICATORS (KPI) REPORTS, AS WELL AS OTHER PERFORMANCE DATA (E.G. SERVICE TIME AND FOOD & LABOUR VARIANCE, ETC.) TO MEASURE GOAL ACHIEVEMENT FOR HEIGHTENED TIME AWARENESS (HTA)

1.3 ANALYZING STORE STANDARD OPERATING PRACTICES & PROCEDURES USING THE REQUIRED TOOLS TO ENSURE THAT STORE TEAMS ADHERE TO COMPANY’S POLICIES, PROCEDURES, METHODS OR STANDARDS.

1.4. DEVELOPMENT OF ACTION PLANS TO ADDRESS AREAS REQUIRING IMPROVEMENT AND TO OVERSEE THEIR EXECUTION

2.  TRAINING

2.1 ENSURE THAT ALL STORE EMPLOYEES ARE TRAINED ON COMPANY POLICIES AND PROCEDURES AS IT RELATES TO ORIENTATION FOR NEW EMPLOYEES, PRODUCT QUALITY, SERVICE, CIRCLE OF OPERATIONS, ETC.

2.2 DRAFT QUARTERLY TRAINING PLANS

2.3 TO CONDUCT TRAINING SESSIONS FOR ALL CATEGORIES OF EMPLOYEES

3.    STORE OPERATIONS

3.1 MANAGE REPORTING STAFF WHICH INCLUDES BUT IS NOT LIMITED TO MONITOR PREPARATION OF WORK SCHEDULES, ASSIGNING SPECIFIC DUTIES TO THE STORE MANAGEMENT TEAM AND THE COORDINATION OF STORE ACTIVITIES E.G. CIRCLE OF OPERATIONS (ORDER-TAKING, MAKING, TENDING, ROUTING, SAFE DELIVERY),  GENERAL CLEANING, ETC.

3.2 TO RECOMMEND STAFFING REQUIREMENTS TO MANAGER OF OPERATIONS, AND CONDUCT INTERVIEWS, IF REQUIRED AND LIAISE WITH HUMAN RESOURCES PERSONNEL TO ENSURE THE TIMELY PROCESSING OF POTENTIAL CANDIDATES

3.3 ASSISTING WITH CONFLICT RESOLUTION ISSUES REGARDING EMPLOYEES AND MANAGE CUSTOMER COMPLAINTS, WHEN REQUIRED

3.4 LIAISING WITH THE COMMISSARY MANAGER CONCERNING FOOD ORDERS, DELIVERIES AND DOUGH QUALITY.

3.5 WEEKLY STORE VISITS - WORKING WITH STORE TEAMS TO MONITOR AND REPORT ON STORES’ ACTIVITIES DIRECTLY RELATED TO MAKING PRODUCTS AND PROVIDING SERVICE

3.6 MONITORING THE INVENTORY CONTROL PROCEDURES (DAILY AND MONTHLY)

3.7 ATTENDING STORE STAFF MEETINGS (WEEKLY AND MONTHLY)

4. COMPLIANCE

4.1 ENSURE THAT STORES ARE COMPLIANT WITH THE RELEVANT GOVERNMENT REGULATIONS E.G. FOOD HANDLING LICENSE AND PERMITS, FOOD STORAGE AND PREVENTION OF INFESTATION ACT, ETC.

AUTHORITY

1.1    TO ISSUE VERBAL AND WRITTEN WARNING TO REPORTING STAFF

1.2    TO RECOMMEND TRANSFER, PROMOTION, SUSPENSION OR TERMINATION OF STAFF TO THE MANAGER OF  OPERATIONS

JOB REQUIREMENTS/SPECIFICATIONS

1.1 EDUCATION: ASSOCIATE OR BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION, MANAGEMENT STUDIES OR A RELATED DISCIPLINE.

1.2 WORK EXPERIENCE:  MINIMUM OF TWO YEARS’ STORE MANAGEMENT EXPERIENCE IN A QUICK SERVICE ENVIRONMENT OR RETAILING ENVIRONMENT

1.3 HOURS: WILLING TO WORK LONG HOURS AND ON WEEKENDS

1.4 SKILLS REQUIRED:

TIME MANAGEMENT

ORGANISATIONAL AND PLANNING SKILLS

TEAM PLAYER

ABILITY TO COMMUNICATE WITH INDIVIDUALS AT ALL LEVELS WITHIN OR OUTSIDE OF THE COMPANY

ABILITY TO WORK WITH MINIMUM SUPERVISION

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS BRAND PROMOTER.

JOB DUTIES AND TASKS

1) DEMONSTRATE AND EXPLAIN PRODUCTS, METHODS, OR SERVICES IN ORDER TO PERSUADE CUSTOMERS TO PURCHASE PRODUCTS OR UTILIZE SERVICES.

2) IDENTIFY INTERESTED AND QUALIFIED CUSTOMERS IN ORDER TO PROVIDE THEM WITH ADDITIONAL INFORMATION.

3) KEEP AREAS NEAT WHILE WORKING, AND RETURN ITEMS TO CORRECT LOCATIONS FOLLOWING DEMONSTRATIONS.

4) PRACTICE DEMONSTRATIONS TO ENSURE THAT THEY WILL RUN SMOOTHLY.

5) PREPARE AND ALTER PRESENTATION CONTENTS TO TARGET SPECIFIC AUDIENCES.

6) PROVIDE PRODUCT SAMPLES, COUPONS, INFORMATIONAL BROCHURES, AND OTHER INCENTIVES TO PERSUADE PEOPLE TO BUY PRODUCTS.

7) RECORD AND REPORT DEMONSTRATION-RELATED INFORMATION SUCH AS THE NUMBER OF QUESTIONS ASKED BY THE AUDIENCE AND THE NUMBER OF COUPONS DISTRIBUTED.

8) RESEARCH AND INVESTIGATE PRODUCTS TO BE PRESENTED TO PREPARE FOR DEMONSTRATIONS.

9) SELL PRODUCTS BEING PROMOTED, AND KEEP RECORDS OF SALES.

10) SET UP AND ARRANGE DISPLAYS AND DEMONSTRATION AREAS TO ATTRACT THE ATTENTION OF PROSPECTIVE CUSTOMERS.

12) WRITE ARTICLES AND PAMPHLETS ABOUT PRODUCTS.

11) STOCK SHELVES WITH PRODUCTS.

12) SUGGEST SPECIFIC PRODUCT PURCHASES TO MEET CUSTOMERS' NEEDS.

13) CONTACT BUSINESSES AND CIVIC ESTABLISHMENTS TO ARRANGE TO EXHIBIT AND SELL MERCHANDISE.

14) DEVELOP LISTS OF PROSPECTIVE CLIENTS FROM SOURCES SUCH AS NEWSPAPER ITEMS, COMPANY RECORDS, LOCAL MERCHANTS, AND CUSTOMERS.

15) INSTRUCT CUSTOMERS IN ALTERATION OF PRODUCTS.

16) LEARN ABOUT COMPETITORS' PRODUCTS AND CONSUMERS' INTERESTS AND CONCERNS IN ORDER TO ANSWER QUESTIONS AND PROVIDE MORE COMPLETE INFORMATION.

17) RECOMMEND PRODUCT OR SERVICE IMPROVEMENTS TO EMPLOYERS.

Description:

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A SOCIAL MEDIA MANAGER. 

THE RIGHT CANDIDATE WILL BE RESPONSIBLE FOR CREATING ORIGINAL TEXT AND VIDEO CONTENT, MANAGING POSTS AND RESPONDING TO FOLLOWERS. THE SOCIAL MEDIA MANAGER WILL MANAGE OUR COMPANY’S IMAGE IN A COHESIVE WAY TO ACHIEVE OUR MARKETING GOALS.

AS A SOCIAL MEDIA MANAGER, WE EXPECT YOU TO BE UP-TO-DATE WITH THE LATEST DIGITAL TECHNOLOGIES AND SOCIAL MEDIA TRENDS. YOU SHOULD HAVE EXCELLENT COMMUNICATION SKILLS AND BE ABLE TO EXPRESS OUR COMPANY’S VIEWS CREATIVELY.

ULTIMATELY, YOU SHOULD BE ABLE TO HANDLE OUR SOCIAL MEDIA PRESENCE ENSURING HIGH LEVELS OF WEB TRAFFIC AND CUSTOMER ENGAGEMENT.

RESPONSIBILITIES

●     PERFORM RESEARCH ON CURRENT BENCHMARK TRENDS AND AUDIENCE PREFERENCES

●     DESIGN AND IMPLEMENT SOCIAL MEDIA STRATEGY TO ALIGN WITH BUSINESS GOALS

●     GENERATE, EDIT, PUBLISH AND SHARE ENGAGING CONTENT DAILY (E.G. ORIGINAL TEXT, PHOTOS, VIDEOS AND NEWS)

●     MONITOR SEO AND WEB TRAFFIC METRICS

●     COLLABORATE WITH OTHER TEAMS, LIKE MARKETING, SALES AND CUSTOMER SERVICE TO ENSURE BRAND CONSISTENCY

●     COMMUNICATE WITH FOLLOWERS, RESPOND TO QUERIES IN A TIMELY MANNER AND MONITOR CUSTOMER REVIEWS

●     OVERSEE SOCIAL MEDIA ACCOUNTS’ DESIGN (E.G. FACEBOOK TIMELINE COVER, PROFILE PICTURES AND BLOG LAYOUT)

●     SUGGEST AND IMPLEMENT NEW FEATURES TO DEVELOP BRAND AWARENESS, LIKE PROMOTIONS AND COMPETITIONS

●     STAY UP-TO-DATE WITH CURRENT TECHNOLOGIES AND TRENDS IN SOCIAL MEDIA, DESIGN TOOLS AND APPLICATIONS

REQUIREMENTS

●     AT LEAST 2 YEARS PROVEN WORK EXPERIENCE AS A SOCIAL MEDIA MANAGER

●     HANDS ON EXPERIENCE IN CONTENT MANAGEMENT

●     ABILITY TO TRAVEL TO EVENTS AS REQUIRED

●     ABILITY TO DELIVER CREATIVE CONTENT (TEXT, IMAGE AND VIDEO)

●     SOLID KNOWLEDGE OF SEO, KEYWORD RESEARCH AND GOOGLE ANALYTICS

●     KNOWLEDGE OF ONLINE MARKETING CHANNELS

●     FAMILIARITY WITH WEB DESIGN

●     EXCELLENT COMMUNICATION SKILLS

●     ANALYTICAL AND MULTITASKING SKILLS

●     MUST HAVE A WORKING LAPTOP

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A LINE COOK.

RESPONSIBILITIES

• SET UP AND STOCKING STATIONS WITH ALL NECESSARY SUPPLIES

• PREPARE STATION FOR SERVICE (E.G. STOCKING COLD STATION FRIDGE, STACKING BAGS AND BOXES, OR PREPARING TO-GO SAUCES)

• PREPARE MENU ITEMS IN COOPERATION WITH THE REST OF THE KITCHEN STAFF

• ANSWER, REPORT AND FOLLOW EXECUTIVE OR SUPERVISOR INSTRUCTIONS

• CLEAN UP STATION AND TAKE CARE OF LEFTOVER FOOD

• STOCK INVENTORY APPROPRIATELY

• ENSURE THAT FOOD COMES OUT SIMULTANEOUSLY, IN HIGH QUALITY AND IN A TIMELY FASHION

• MAINTAINS FOOD SAFETY STANDARDS

• MAINTAIN A POSITIVE AND PROFESSIONAL APPROACH WITH COWORKERS AND CUSTOMERS

REQUIREMENTS

• PROVEN COOKING EXPERIENCE, INCLUDING EXPERIENCE AS A LINE CHEF, RESTAURANT COOK OR PREP COOK

• EXCELLENT UNDERSTANDING OF VARIOUS COOKING METHODS, INGREDIENTS, EQUIPMENT AND PROCEDURES

• ACCURACY AND SPEED IN EXECUTING ASSIGNED TASKS

• FAMILIAR WITH INDUSTRY’S BEST PRACTICES

• Be responsible for the overall operations of gaming and bar floor for the shift to which they are assigned.

• Manage special events, promotions and available company items.

• Keep abreast of information pertaining to gaming operations and marketing events and be able to deliver said information to appropriate persons.

• Be responsible for the reconciliation of all cash collected and paid out.  

• Ensure the company’s policies and procedures are adhered to.

• Perform administrative activities such as maintaining information files and processing necessary paperwork.

• Communicate with supervisors, peers, or subordinates by providing accurate information by telephone, in written form, e-mail, or in person. This may also include resolving conflicts and negotiating with others within reason.

• Train and teach others when necessary.

• Delegate tasks to staff during shift and in your occasional absence.

• Follow the chain of command within the organization and reporting to the necessary managers when issues arise

• Bachelors Degree – preferably in Business Management or any other related field
• Familiarity with the Betting Gaming and Lotteries Commission's regulations would be an asset
• Familiarity with The anti Money laundering prevention procedures would be an asset
• At least 2 years experience in a team leading position 
• Familiarity within the field's concepts, practices, and procedures. 
• A certain degree of creativity and latitude is expected.

• Organized
• Professional/Discrete
• An excellent Communicator – both written and oral
• Service Oriented
• Of good Interpersonal Skills 
• Excellent at Time Management
• A Critical Thinker
• Flexible in Availability 
• A Team Leader

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN AN ESTABLISHMENT AS A HUMAN RESOURCES LEAD.

THE RIGHT CANDIDATE WILL:

• PREPARE OUTGOING CORRESPONDENCES ON BEHALF OF THE COMPANY, AND FOLLOW THROUGH TO ENSURE DELIVERY AND RECEIPT

• ENSURE THAT PRODUCTS NEEDED FOR DAILY OPERATION IS IN FULL STOCK

• BE ABLE TO CONDUCT AN ORIENTATION WITH NEW EMPLOYEES

• BE ABLE TO CONDUCT APPRAISALS

• RECEIVE TELEPHONE CALLS, RESPONDS OR/AND CONDUCT APPROPRIATE ROUTES FOR ACTION

• SCHEDULE MEETINGS ACCORDINGLY

• BE ABLE TO PREPARE WEEKLY/MONTHLY REPORTS AS REQUESTED

• BE ABLE TO COMMIT TO TASKS EFFECTIVELY AND EFFICIENTLY

• CONTINUOUSLY SEEK TO IMPROVE SERVICE DELIVERY

• BE RESPONSIBLE FOR THE COORDINATION EFFORTS BETWEEN PAYROLL, HUMAN RESOURCES, BUDGET AND OTHER DEPARTMENTS TO ENSURE PROPER FLOW AND MAINTENANCE OF EMPLOYEE DATA (INCLUDING PREPARATION/DISTRIBUTION OF DETAILED REPORTS, E.G. LABOR" HOME" WORK, OVERTIME, LEAVE BALANCES, HEADCOUNT, AND RETIREMENT CONTRIBUTION REPORTS, CONTRACT BREAKS)

• ESTABLISH/MAINTAIN EMPLOYEE RECORDS; ENSURE THAT EMPLOYEE CHANGES ARE ENTERED CORRECTLY AND MADE ON A TIMELY BASIS

OTHER REQUIREMENTS:

• ABILITY TO WORK INDEPENDENTLY

• ABILITY TO PERFORM ANY OTHER DUTIES ASSIGNED BY MANAGEMENT.

• EXCELLENT ORGANIZATION SKILLS

• EXCELLENT LISTENING SKILLS

• ABLE TO WORK BEYOND USUAL WORKING HOURS IN AN EFFORT TO MEET DEADLINES

QUALIFICATION & EXPERIENCE:

• BACHELOR'S DEGREE IN HUMAN RESOURCES

• EXPERIENCE IN USING MICROSOFT OFFICE WORD, EXCEL AND PUBLISHER

• EXPERIENCE IN USING HRIS EFFECTIVELY

• KNOWLEDGE OF HUMAN RESOURCE PROCEDURES

• MINIMUM THREE (3) YEARS OF EXPERIENCE IN A SIMILAR CAPACITY

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A GENERAL MANAGER.

RESTAURANT GENERAL MANAGER JOB DUTIES:

·  ESTABLISHES RESTAURANT BUSINESS PLAN BY SURVEYING RESTAURANT DEMAND; CONFERRING WITH PEOPLE IN THE COMMUNITY; IDENTIFYING AND EVALUATING COMPETITORS; PREPARING FINANCIAL, MARKETING, AND SALES PROJECTIONS, ANALYSES, AND ESTIMATES.

·  MEETS RESTAURANT FINANCIAL OBJECTIVES BY DEVELOPING FINANCING; ESTABLISHING BANKING RELATIONSHIPS; PREPARING STRATEGIC AND ANNUAL FORECASTS AND BUDGETS; ANALYZING VARIANCES; INITIATING CORRECTIVE ACTIONS; ESTABLISHING AND MONITORING FINANCIAL CONTROLS; DEVELOPING AND IMPLEMENTING STRATEGIES TO INCREASE AVERAGE MEAL CHECKS.

·  ACCOMPLISHES RESTAURANT AND BAR HUMAN RESOURCE OBJECTIVES BY ORIENTING, TRAINING, ASSIGNING, SCHEDULING, COACHING, COUNSELING, AND DISCIPLINING MANAGEMENT STAFF; COMMUNICATING JOB EXPECTATIONS; PLANNING, MONITORING, APPRAISING, AND REVIEWING JOB CONTRIBUTIONS; PLANNING AND REVIEWING COMPENSATION ACTIONS; ENFORCING POLICIES AND PROCEDURES.

·  COORDINATING AND IMPLEMENTING MARKETING, ADVERTISING, PUBLIC AND COMMUNITY RELATIONS PROGRAMS; EVALUATING PROGRAM RESULTS; IDENTIFYING AND TRACKING CHANGING DEMANDS WITH THE EXECUTIVE GROUP.

·  CONTROLS PURCHASES AND INVENTORY BY MEETING WITH ACCOUNT MANAGER; NEGOTIATING PRICES AND CONTRACTS; DEVELOPING PREFERRED SUPPLIER LISTS; REVIEWING AND EVALUATING USAGE REPORTS; ANALYZING VARIANCES; TAKING CORRECTIVE ACTIONS.

·  MAINTAINS OPERATIONS BY PREPARING POLICIES AND STANDARD OPERATING PROCEDURES; IMPLEMENTING PRODUCTION, PRODUCTIVITY, QUALITY, WASTAGE, AND PATRON-SERVICE STANDARDS; DETERMINING AND IMPLEMENTING SYSTEM IMPROVEMENTS.

·  MAINTAINS PATRON SATISFACTION BY MONITORING, EVALUATING, AND AUDITING FOOD, BEVERAGE, AND SERVICE OFFERINGS; INITIATING IMPROVEMENTS; BUILDING RELATIONSHIPS WITH PREFERRED PATRONS.

·  MAINTAINS SAFE, SECURE, AND HEALTHY FACILITY ENVIRONMENT BY ESTABLISHING, FOLLOWING, AND ENFORCING SANITATION STANDARDS AND PROCEDURES; COMPLYING WITH HEALTH AND LEGAL REGULATIONS; MAINTAINING SECURITY SYSTEMS.

·  MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE BY TRACKING EMERGING TRENDS IN THE RESTAURANT INDUSTRY; ATTENDING EDUCATIONAL WORKSHOPS; REVIEWING PROFESSIONAL PUBLICATIONS; ESTABLISHING PERSONAL NETWORKS; BENCHMARKING STATE-OF-THE-ART PRACTICES; PARTICIPATING IN PROFESSIONAL SOCIETIES.

·  ACCOMPLISHES COMPANY GOALS BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT REQUESTS; EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS.

RESTAURANT GENERAL MANAGER SKILLS AND QUALIFICATIONS:

·  BACHELOR'S DEGREE IN HUMAN RESOURCES, HOSPITALITY, BUSINESS ADMINISTRATION, OR EQUIVALENT

·  MASTERS DEGREE (ASSET)

·  3 YEARS WORKING IN THE HOTEL OR RESTAURANT INDUSTRY

·  LEADERSHIP AND EMPLOYEE RELATIONSHIP SKILLS

·  DEVELOPING BUDGETS

·  FINANCIAL PLANNING AND STRATEGY

·  DECISION MAKING

·  PROCESS IMPROVEMENT

·  STRATEGIC PLANNING

·  VERBAL COMMUNICATION

·  CUSTOMER FOCUS

·  MANAGEMENT PROFICIENCY,

·  MANAGING PROFITABILITY

·  QUALITY FOCUS