Choice Business Solutions

• Be responsible for the overall operations of gaming and bar floor for the shift to which they are assigned.

• Manage special events, promotions and available company items.

• Keep abreast of information pertaining to gaming operations and marketing events and be able to deliver said information to appropriate persons.

• Be responsible for the reconciliation of all cash collected and paid out.  

• Ensure the company’s policies and procedures are adhered to.

• Perform administrative activities such as maintaining information files and processing necessary paperwork.

• Communicate with supervisors, peers, or subordinates by providing accurate information by telephone, in written form, e-mail, or in person. This may also include resolving conflicts and negotiating with others within reason.

• Train and teach others when necessary.

• Delegate tasks to staff during shift and in your occasional absence.

• Follow the chain of command within the organization and reporting to the necessary managers when issues arise

• Bachelors Degree – preferably in Business Management or any other related field
• Familiarity with the Betting Gaming and Lotteries Commission's regulations would be an asset
• Familiarity with The anti Money laundering prevention procedures would be an asset
• At least 2 years experience in a team leading position 
• Familiarity within the field's concepts, practices, and procedures. 
• A certain degree of creativity and latitude is expected.

• Organized
• Professional/Discrete
• An excellent Communicator – both written and oral
• Service Oriented
• Of good Interpersonal Skills 
• Excellent at Time Management
• A Critical Thinker
• Flexible in Availability 
• A Team Leader

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN AN ESTABLISHMENT AS A HUMAN RESOURCES LEAD.

THE RIGHT CANDIDATE WILL:

• PREPARE OUTGOING CORRESPONDENCES ON BEHALF OF THE COMPANY, AND FOLLOW THROUGH TO ENSURE DELIVERY AND RECEIPT

• ENSURE THAT PRODUCTS NEEDED FOR DAILY OPERATION IS IN FULL STOCK

• BE ABLE TO CONDUCT AN ORIENTATION WITH NEW EMPLOYEES

• BE ABLE TO CONDUCT APPRAISALS

• RECEIVE TELEPHONE CALLS, RESPONDS OR/AND CONDUCT APPROPRIATE ROUTES FOR ACTION

• SCHEDULE MEETINGS ACCORDINGLY

• BE ABLE TO PREPARE WEEKLY/MONTHLY REPORTS AS REQUESTED

• BE ABLE TO COMMIT TO TASKS EFFECTIVELY AND EFFICIENTLY

• CONTINUOUSLY SEEK TO IMPROVE SERVICE DELIVERY

• BE RESPONSIBLE FOR THE COORDINATION EFFORTS BETWEEN PAYROLL, HUMAN RESOURCES, BUDGET AND OTHER DEPARTMENTS TO ENSURE PROPER FLOW AND MAINTENANCE OF EMPLOYEE DATA (INCLUDING PREPARATION/DISTRIBUTION OF DETAILED REPORTS, E.G. LABOR" HOME" WORK, OVERTIME, LEAVE BALANCES, HEADCOUNT, AND RETIREMENT CONTRIBUTION REPORTS, CONTRACT BREAKS)

• ESTABLISH/MAINTAIN EMPLOYEE RECORDS; ENSURE THAT EMPLOYEE CHANGES ARE ENTERED CORRECTLY AND MADE ON A TIMELY BASIS

OTHER REQUIREMENTS:

• ABILITY TO WORK INDEPENDENTLY

• ABILITY TO PERFORM ANY OTHER DUTIES ASSIGNED BY MANAGEMENT.

• EXCELLENT ORGANIZATION SKILLS

• EXCELLENT LISTENING SKILLS

• ABLE TO WORK BEYOND USUAL WORKING HOURS IN AN EFFORT TO MEET DEADLINES

QUALIFICATION & EXPERIENCE:

• BACHELOR'S DEGREE IN HUMAN RESOURCES

• EXPERIENCE IN USING MICROSOFT OFFICE WORD, EXCEL AND PUBLISHER

• EXPERIENCE IN USING HRIS EFFECTIVELY

• KNOWLEDGE OF HUMAN RESOURCE PROCEDURES

• MINIMUM THREE (3) YEARS OF EXPERIENCE IN A SIMILAR CAPACITY

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A GENERAL MANAGER.

RESTAURANT GENERAL MANAGER JOB DUTIES:

·  ESTABLISHES RESTAURANT BUSINESS PLAN BY SURVEYING RESTAURANT DEMAND; CONFERRING WITH PEOPLE IN THE COMMUNITY; IDENTIFYING AND EVALUATING COMPETITORS; PREPARING FINANCIAL, MARKETING, AND SALES PROJECTIONS, ANALYSES, AND ESTIMATES.

·  MEETS RESTAURANT FINANCIAL OBJECTIVES BY DEVELOPING FINANCING; ESTABLISHING BANKING RELATIONSHIPS; PREPARING STRATEGIC AND ANNUAL FORECASTS AND BUDGETS; ANALYZING VARIANCES; INITIATING CORRECTIVE ACTIONS; ESTABLISHING AND MONITORING FINANCIAL CONTROLS; DEVELOPING AND IMPLEMENTING STRATEGIES TO INCREASE AVERAGE MEAL CHECKS.

·  ACCOMPLISHES RESTAURANT AND BAR HUMAN RESOURCE OBJECTIVES BY ORIENTING, TRAINING, ASSIGNING, SCHEDULING, COACHING, COUNSELING, AND DISCIPLINING MANAGEMENT STAFF; COMMUNICATING JOB EXPECTATIONS; PLANNING, MONITORING, APPRAISING, AND REVIEWING JOB CONTRIBUTIONS; PLANNING AND REVIEWING COMPENSATION ACTIONS; ENFORCING POLICIES AND PROCEDURES.

·  COORDINATING AND IMPLEMENTING MARKETING, ADVERTISING, PUBLIC AND COMMUNITY RELATIONS PROGRAMS; EVALUATING PROGRAM RESULTS; IDENTIFYING AND TRACKING CHANGING DEMANDS WITH THE EXECUTIVE GROUP.

·  CONTROLS PURCHASES AND INVENTORY BY MEETING WITH ACCOUNT MANAGER; NEGOTIATING PRICES AND CONTRACTS; DEVELOPING PREFERRED SUPPLIER LISTS; REVIEWING AND EVALUATING USAGE REPORTS; ANALYZING VARIANCES; TAKING CORRECTIVE ACTIONS.

·  MAINTAINS OPERATIONS BY PREPARING POLICIES AND STANDARD OPERATING PROCEDURES; IMPLEMENTING PRODUCTION, PRODUCTIVITY, QUALITY, WASTAGE, AND PATRON-SERVICE STANDARDS; DETERMINING AND IMPLEMENTING SYSTEM IMPROVEMENTS.

·  MAINTAINS PATRON SATISFACTION BY MONITORING, EVALUATING, AND AUDITING FOOD, BEVERAGE, AND SERVICE OFFERINGS; INITIATING IMPROVEMENTS; BUILDING RELATIONSHIPS WITH PREFERRED PATRONS.

·  MAINTAINS SAFE, SECURE, AND HEALTHY FACILITY ENVIRONMENT BY ESTABLISHING, FOLLOWING, AND ENFORCING SANITATION STANDARDS AND PROCEDURES; COMPLYING WITH HEALTH AND LEGAL REGULATIONS; MAINTAINING SECURITY SYSTEMS.

·  MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE BY TRACKING EMERGING TRENDS IN THE RESTAURANT INDUSTRY; ATTENDING EDUCATIONAL WORKSHOPS; REVIEWING PROFESSIONAL PUBLICATIONS; ESTABLISHING PERSONAL NETWORKS; BENCHMARKING STATE-OF-THE-ART PRACTICES; PARTICIPATING IN PROFESSIONAL SOCIETIES.

·  ACCOMPLISHES COMPANY GOALS BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT REQUESTS; EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS.

RESTAURANT GENERAL MANAGER SKILLS AND QUALIFICATIONS:

·  BACHELOR'S DEGREE IN HUMAN RESOURCES, HOSPITALITY, BUSINESS ADMINISTRATION, OR EQUIVALENT

·  MASTERS DEGREE (ASSET)

·  3 YEARS WORKING IN THE HOTEL OR RESTAURANT INDUSTRY

·  LEADERSHIP AND EMPLOYEE RELATIONSHIP SKILLS

·  DEVELOPING BUDGETS

·  FINANCIAL PLANNING AND STRATEGY

·  DECISION MAKING

·  PROCESS IMPROVEMENT

·  STRATEGIC PLANNING

·  VERBAL COMMUNICATION

·  CUSTOMER FOCUS

·  MANAGEMENT PROFICIENCY,

·  MANAGING PROFITABILITY

·  QUALITY FOCUS

THE RIGHT CANDIDATE WILL PRIMARILY BE RESPONSIBLE FOR UNDERTAKING RECRUITMENT ACTIVITIES TO FILL JOB VACANCIES FOR CLIENT COMPANIES IN AN EFFICIENT MANNER. THE RIGHT CANDIDATE MUST HAVE A PROVEN TRACK RECORD OF SUCCESSFULLY CONDUCTING INTERVIEWS AND MAKING ACCURATE ANALYSIS OF CANDIDATES JOB FIT.

MINIMUM BACHELORS DEGREE IN HUMAN RESOURCES, SOCIOLOGY, PSYCHOLOGY OR RELEVANT FIELD WITH KNOWLEDGE OF RECRUITMENT TECHNIQUES AND PROCESSES. MINIMUM TWO YEARS; EXPERIENCE IN RECRUITMENT AND SELECTION.

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS A RECRUITMENT ANALYST

OVERVIEW:

THE RIGHT CANDIDATE WILL PRIMARILY BE RESPONSIBLE FOR UNDERTAKING RECRUITMENT ACTIVITIES TO FILL JOB VACANCIES FOR CLIENT COMPANIES IN AN EFFICIENT MANNER.

THE RIGHT CANDIDATE.  MUST HAVE A PROVEN TRACK RECORD OF SUCCESSFULLY CONDUCTING INTERVIEWS AND MAKING ACCURATE ANALYSIS OF CANDIDATES JOB FIT.

OUR RECRUITMENT TEAM IS SEEKING A RECRUITMENT ANALYST WHO IS LOOKING TO BUILD AND GROW THEIR RECRUITING CAREER IN A COMPANY WITH A RECRUITING-FOCUSED, PEOPLE-BASED CULTURE.

THE RECRUITMENT ANALYST WILL BE A CRITICAL TEAM MEMBER FOR ACHIEVING HIRING GOALS FOR THE COMPANY’S OFFICE BEING SUPPORTED. 

RESPONSIBILITIES:

• WORK WITH THE LOCAL COMPANY’S RECRUITING TEAM AND SENIOR LEADERSHIP TO SOURCE, SCREEN, RECRUIT AND ATTRACT TOP PERFORMING AND EXPERIENCED MANAGEMENT/IT CONSULTANTS AND TECHNICAL RESOURCES. 
• IDENTIFY EFFECTIVE SOURCING STRATEGIES FOR EXPERIENCED PROJECT MANAGERS, ANALYSTS AND TECHNICAL CONSULTANTS. 
  SUPPORT RECRUITING TEAM IN REPORTING AND PROCESS IMPROVEMENTS. 
• ACTIVELY TARGET, PURSUE, MEET AND WORK WITH RECRUITING TEAM TO CLOSE TOP PERFORMING CANDIDATES FOR FULL TIME CONSULTING ROLES. 
• NETWORK, BUILD RELATIONSHIPS AND SELL THE COMPANY’S BRAND WITHIN THE COMMUNITY, COMPANY’S SPONSORED EVENTS, JOB FAIRS, AND COMMUNITY ORGANIZATIONS.
• LEARN THE COMPANY’S APPROACH FOR IDENTIFYING AND HIRING TOP PERFORMERS. 
• COLLABORATE WITH RECRUITING AND HIRING LEADERS TO UNDERSTAND THEIR IDEAL CANDIDATES. 
• SOURCE, RECRUIT AND NETWORK WITH EXPERIENCED CONSULTANTS. 

DESIRED BACKGROUND

• THE IDEAL CANDIDATE IS ENERGIZED BY IDENTIFYING TOP CANDIDATES FOR CONSULTING ROLES AND SELLING THE COMPANY’S BRAND.
• THE CANDIDATE SHOULD POSSESS EXCELLENT COMMUNICATION SKILLS AND THE ABILITY TO CLOSE CONSULTING CANDIDATES WHO ARE NOT NECESSARILY LOOKING FOR A CHANGE IN THEIR CAREER.
• THE ABILITY TO HEADHUNT, COLD CALL, AND FIND QUALITY CANDIDATES IS ESSENTIAL FOR SUCCESS IN THIS ROLE.  

WE ARE SEEKING:

• 1+ YEARS TECHNICAL RECRUITING EXPERIENCE 
• EXPERIENCE IN CONSULTING INDUSTRY IS A PLUS 
• EXCELLENT PRESENTATION AND NETWORKING SKILLS 
• ABILITY TO CREATIVELY ATTRACT TOP PERFORMERS IN THE INDUSTRY 

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A PROJECT MANAGER. 

THE INCUMBENT WILL BE RESPONSIBLE FOR MANAGING SELECTED PROJECTS FOR GKRS, WHICH WILL RESULT IN THE PRODUCTS AND SERVICES OFFERED BRINGING BENEFICIAL CHANGE AND ADDING VALUE TO THE ORGANIZATION.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

·         A BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION OR RELATED AREA.

·         A MINIMUM OF FOUR (4) YEARS’ EXPERIENCE IN PROJECT MANAGEMENT

·         FORMAL TRAINING IN PROJECT MANAGEMENT (CERTIFICATION AN ASSET)

·         IN-DEPTH KNOWLEDGE OF MICROSOFT PROJECT AND MICROSOFT OFFICE.

·         DETAIL-ORIENTED AND ANALYTICAL WITH A LOGICAL APPROACH TO PROBLEM SOLVING

·         SOLID WORKING KNOWLEDGE OF CURRENT INTERNET TECHNOLOGIES.

·         STRONG SENSE OF CONFIDENTIALITY AND OBJECTIVITY.

·         EXCELLENT INTERPERSONAL, LEADERSHIP AND COMMUNICATION SKILLS.

KEY RESPONSIBILITIES

·  DIRECT AND DRIVE CROSS-FUNCTIONAL TEAMS ENGAGED IN THE IMPLEMENTATION OF DIVERSE PROJECTS.

·  DEVELOP STRATEGIES FOR SUCCESSFUL PROJECT IMPLEMENTATION.

·  MANAGE PROJECT RISKS AND ESTIMATE BOTH BUDGET AND HUMAN RESOURCES NEEDED TO FULFILL GOALS.

·  ENSURE THAT PROJECTS ARE COMPLETED WITHIN AGREED TIMELINES AND BUDGETS.

• ABLE TO MANAGE INTENSE WORK
• RE-CHECKS ON PRODUCTS
• MICROBIOLOGICAL TESTS ON RAW MATERIAL, FINISHED PRODUCTS, WATER, AND LINE EQUIPMENT
• PRE-OPERATIONAL CHECK LISTS OF PRODUCTION AREA
• ANALYZE RETURNED GOODS AND CUSTOMER COMPLANETS

• DAILY QUALITY CHECKS ON RAW MATERIALS
• ASSIST IN PREPARATION OF PRODUCTS
• ROUTINE CHECKS TO ENSURE PRODUCTION-RELATED QUALITY STANDARDS ARE MAINTAINED
• PERFORM QUALITY CHECKS ON PRODUCTION LINE AND COLLECTS SAMPLES FOR SHELF LIFE  MONITORING
• HOURLY CHECKS ON WATER QUALITY USED IN PRODUCTION
• MONITOR SANITATION TEAM DURING CLEANING PROCESS
• VERIFY SANITATION PROCESS
• MAINTAINS ALL ASSOCIATED RECORDS
• ENSURES WORK STATION IS CLEAN
• CARE FOR LABORATORY INSTRUMENTS
• DAILY TEMPERATURE CHECKS ON REFRIGERATOR AND COLD ROOM UNITS
• SHELF LIFE MONITORING
• CHECK INVENTORY OF LABORATORY EQUIPMENT (ANNUALLY OR BI-ANNUALLY)
• PREVIOUS EXPERIENCE IN SIMILAR POSITION WOULD BE AN ASSET
• OTHER DUTIES WILL BE ADDED AS REQUIRED BY THE COMPANY

• BE DISCIPLINED AND HARD WORKING
• POSSESS A HIGH LEVEL OF ATTENTION TO DETAIL

• AT LEAST TWO(2) YEARS EXPERIENCE IN A SIMILAR POSITION
• ONE(1) EXPERIENCE AT THE SUPERVISORY LEVEL

• A FIRST DEGREE IN APPLIED SCIENCE/BIOCHEMISTRY OR ANY OTHER ASSOCIATED QUALIFICATION FROM A TERTIARY INSTITUTION WOULD BE AN ASSET

• KNOWLEDGE OF MICROSOFT EXCEL
• ABILITY TO LEARN AND ADAPT TO CHANGES

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS AS WE ARE SEEKING AN ENTHUSIASTIC PERFORMANCE & PRODUCTIVITY MEASUREMENT & ENHANCEMENT MANAGER


SCOPE OF JOB:
PROVIDE SERVICES TO THE GROUP IN THE FORM OF:
· TEAM MEMBER PERFORMANCE ANALYSIS AND REPORTING
· SUPPORT TEAM LEADERS (TLS) IN THE DEVELOPMENT OF KPIS TO BE USED IN THE INDIVIDUAL PERFORMANCE MEASUREMENT
· INTEGRATE INDUSTRY BEST PRACTICES AND TRENDING TECHNIQUES INTO THE COMPANY’S PERFORMANCE MEASUREMENT MODEL
· PROVIDE MANAGEMENT REPORTS ON THE TARGETS AND PERFORMANCE OF THE TEAM MEMBERS, INCLUDING TREND ANALYSIS AND RELEVANT
INDUSTRY/DIVISION AND TEAM COMPARATIVES
 
PRODUCTIVITY MEASUREMENT & ENHANCEMENT:
· SUPPORT TLS IN WORKFORCE PLANNING
· DEVELOPS MANNING MODELS

PROVIDE SUPPORT TO THE COMPANY TEAM IN THE FORM OF:
· STRATEGIC PLANNING, EXECUTION & ANALYSIS
·         ORGANISE AND COORDINATES THE COMPANY’S PEOPLE STRATEGIC PLANNING, MANAGEMENT AND REPORTING PROCESSES.
·         PLAN AND MANAGE THE COMMUNICATION OF STRATEGIC PEOPLE PLANS
·         RESEARCH AND ANALYSE RELEVANT HR DATA, HR TRENDS AND INDUSTRY DATA.
·         PROVIDE RESEARCH AND ANALYSIS REPORTS TO SUPPORTS DECISION MAKING AND PEOPLE STRATEGY DEVELOPMENT TO FURTHER COMPANY’S SHORT, MEDIUM AND LONG-TERM PEOPLE OBJECTIVES.
·         ASSISTS WITH THE DEVELOPMENT, THE IMPLEMENTATION AND THE MONITORING OF COMPANY’S INITIATIVES
·         MONITOR THE EFFICIENCY AND EFFECTIVENESS OF COMPANY’S EXECUTION TO IDENTIFY OPPORTUNITIES FOR IMPROVING DELIVERY AND BETTER ACHIEVE DIVISION AND UNIT OBJECTIVES.

MAIN DUTIES & RESPONSIBILITIES:
ACCOUNTABLE FOR:
· THE DELIVERY OF THE FOLLOWING COMPANY’S SERVICES:
·         SUPPORT THE DEVELOPMENT OF INDIVIDUAL TEAM MEMBER PERFORMANCE MEASURES THAT ARE ALIGNED WITH THE DEPARTMENT/UNIT AND THE ENTITY AND GROUP STRATEGY AND GOALS.
·         SUPPORT THE IDENTIFICATION, DEVELOPMENT AND MEASUREMENT SYSTEMS FOR INDIVIDUAL PERFORMANCE METRICS
· THE DEVELOPMENT AND CONTINUOUS IMPROVEMENT OF THE PROCESSES, SYSTEMS, TOOLS AND REPORTING REQUIRED TO SET, MANAGE AND MONITOR INDIVIDUAL TEAM MEMBER PERFORMANCE ACROSS THE GROUP
· RESEARCH, ANALYSIS AND REPORTING ON THE INDIVIDUAL TEAM MEMBER PERFORMANCE TRENDS AND PATTERNS
· IDENTIFY PRODUCTIVITY ENHANCEMENT OPPORTUNITIES AND MAKE RECOMMENDATION PRODUCTIVITY IMPROVEMENT STRATEGIES
· WORKFORCE PLANNING SUPPORT
· PRODUCTIVITY IMPROVEMENT APPROACHES
· DEVELOPMENT AND EXECUTION OF THE GROUP CHD STRATEGY COMMUNICATIONS PLANS
· RESEARCH, ANALYSIS AND PRESENTATION OF RELEVANT HR, COMPANY CULTURE AND INDUSTRY PEOPLE PERFORMANCE TRENDS TO SUPPORT DECISION MAKING AND STRATEGY DEVELOPMENT
· COMPANY’S BUDGET PERFORMANCE REPORTING
· COMPANY’S STRATEGIC INITIATIVE PROGRESS REPORTING

RESPONSIBLE FOR:
COORDINATING COMPANY’S PEOPLE STRATEGIC PLANNING AND BUDGET DEVELOPMENT
· PROVIDING DIRECT SUPPORT TO THE COMPANY’S HEAD FOR:
O    THE DEVELOPMENT OF DBSC THAT ALIGNS TO THE GROUP STRATEGY AND OBJECTIVES;
O    THE DEVELOPMENT AND ALIGNMENT OF THE IBSC FOR COMPANY’S TEAM LEADS. CONFIRM ALIGNMENT WITH THE DBSC AND THE PEOPLE STRATEGY
O    OBJECTIVES AND TARGETS;
O    THE TIMELY AND COMPREHENSIVE REPORTING OF PERFORMANCE AGAINST THE DBSC;
O    THE MONITORING OF INITIATIVES AND ACTION ITEMS NEEDED TO ACHIEVE THE DBSC;
O    THE DEVELOPMENT OF PRESENTATIONS AND REPORTS REQUIRED FOR SUBMISSION TO THE VARIOUS MANAGEMENT AND BOARD COMMITTEES AS REQUIRED;
O    THE CONTINUOUS IMPROVEMENT OF THE PEOPLE STRATEGY MANAGEMENT PROCESS;
O    RESEARCH AND ANALYSIS OF AREAS OF INTEREST TO THE GROUP WHICH COULD SUPPORT THE DEVELOPMENT OF COMPETITIVE ADVANTAGE
· PLAN AND COORDINATE THE ANNUAL AND QUARTERLY COMPANY’S PLANNING ACTIVITIES AND PUBLISH THE PLANNING AND REPORTING CALENDAR.
O    CO-ORDINATE THE PREPARATION OF DOCUMENTATION REQUIRED FOR THE DEPARTMENTAL DBSC STRATEGIC PLANNING, DEVELOPMENT AND MONITORING ACTIVITIES: INCLUDING MEETING AGENDAS, RETREAT OUTPUT CAPTURE DOCUMENTS AND PLANNING/REPORTING TEMPLATES
O    PREPARE, WHERE APPROPRIATE, PRELIMINARY ANALYSES OR ENGAGE OTHER CHD TMS/SMES TO ANALYZE AND RECOMMEND ACTION WHERE APPROPRIATE.
 
· RECORD, TRACK AND PUBLISH THE AGREEMENTS, ACTION ITEMS AND PLAN UPDATES RESULTING FROM THE COMPANY’S PLANNING AND PROGRESS MEETINGS
O    INCLUDE UPDATES TO THE PEOPLE STRATEGY, THE COMPANY’S DBSCS AND THE COMPANY’S ACTIVITIES AND INITIATIVES
· RECORD, TRACK AND MONITOR ALL MATTERS AND ACTION ITEMS, DISCUSSED IN GROUP WIDE MEETINGS AND FORUMS, RELATED TO THE COMPANY’S STRATEGY, OBJECTIVES AND TARGETS.
O    MAINTAINS THE DBSC FROM DEPARTMENTAL AND CORPORATE DISCUSSIONS AND TRANSLATES ANY CHANGES MADE
O    COMMUNICATE AND SEND TIMELY REMINDERS TO ALL TEAM MEMBERS AND TEAM LEAD ACCOUNTABLE OR RESPONSIBLE FOR AGREED ACTION ITEMS OR ISSUES TO BE RESOLVED.
 
· COMPANY’S BUDGET DEVELOPMENT AND REPORTING
·         COORDINATE THE COLLECTION AND COLLATION OF EXPENSE AND BUDGET DATA
·         COMPILE THE COMPANY’S BUDGET FOR REVIEW AND APPROVAL.
·         MONITOR AND REPORT QUARTERLY ON EXPENDITURE PERFORMANCE AGAINST APPROVED BUDGET
· PEOPLE STRATEGY COMMUNICATIONS PLAN
·         DEVELOP THE COMMUNICATION PLAN FOR THE GROUP PEOPLE STRATEGY
·         CONFIRM ALL STAKEHOLDERS
·         DEVELOP THE COMMUNICATION PLAN FOR SHARING PROGRESS AGAINST THE STRATEGIC INITIATIVES
·         TIMELY EXECUTION OF COMMUNICATIONS PLAN AS APPROVED/AGREED

REPORTING ON COMPANY’S PERFORMANCE
· TIMELY PREPARATION AND DELIVERY OF REPORTS ON THE PROGRESS OF THE GROUP’S PEOPLE STRATEGY INITIATIVES AND ACTIVITIES
O    INCLUDING THE REPORTING OF COMPANY’S STRATEGY EXECUTION PROGRESS TO THE OFFICE OF STRATEGY MANAGEMENT AS PER THE REQUIRED SCHEDULE AND FORMAT
· TIMELY AND COMPREHENSIVE PREPARATION OF “PEOPLE RELATED” REPORTS (COLLATION OF PEOPLE-RELATED DATA/ INFORMATION AND SUMMARIZING AS REQUIRED) FOR
·         OFFICE OF STRATEGY MANAGEMENT
·         GROUP BOARD
·         CHD BOARD SUB-COMMITTEE
·         REGULAR COMMUNICATION AMONGST GROUP OF COMPANIES RE STRATEGIC PEOPLE MATTERS
 
INDIVIDUAL PERFORMANCE MEASUREMENT PROCESS, STANDARDS AND PRODUCTIVITY
 
· PLAYS A LEAD ROLE IN THE DEVELOPMENT AND ADMINISTRATION OF COMPANY’S INDIVIDUAL PERFORMANCE MEASUREMENT FRAMEWORK, WORKING CLOSELY WITH THE OFFICE OF STRATEGY MANAGEMENT TO ENSURE THAT THE FRAMEWORK REFLECTS AND SUPPORTS THE DESIRED CORPORATE STRATEGIC OBJECTIVES.
· PLAYS A LEAD ROLE IN THE CONTINUOUS REVIEW AND COMMUNICATION TO MANAGEMENT OF BEST PRACTICE STANDARDS AND TOOLS USED IN THE AREA OF PERFORMANCE MEASUREMENT AND WHERE APPLICABLE ENSURE SAME IS INCORPORATED IN THE COMPANY PERFORMANCE MEASUREMENT FRAMEWORK.
· PREPARE BENCHMARKING ANALYSIS AND REPORTS ON EXTERNAL BEST PRACTICE PERFORMANCE INDICATORS
· ASSIST IN THE DEVELOPMENT AND IMPLEMENTATION OF TRACKING SYSTEMS FOR INDIVIDUAL PERFORMANCE MEASURES, ENSURING DATA QUALITY AND EQUITY OF MEASURES ACROSS ROLES AND DEPARTMENTS. THIS MAY ALSO REQUIRE ACTIVELY REFRESHING VARIOUS TEMPLATES BASED ON FEEDBACK RECEIVED FROM STAKEHOLDERS.
· DEVELOP AND MAINTAIN THE PROCESSES, STANDARDS, TOOLS AND TEMPLATES TO BE USED FOR MANAGING INDIVIDUAL TEAM MEMBER PERFORMANCE
· MONITOR THE PROFILE OF INDIVIDUAL PERFORMANCE AND ANALYSE AND RECOMMEND CHANGES FOR CONTINUOUS IMPROVEMENT OF PERFORMANCE MANAGEMENT
· MAINTAIN PROCEDURES AND COMMUNICATION SUPPORT
· ACT AS THE SME IN COACHING, GUIDING AND SUPPORTING TEAM LEADERS AND TEAM MEMBERS ACROSS THE GROUP IN DEVELOPING KEY PERFORMANCE INDICATORS (KPI’S) AND MEASURES IN A TIMELY MANNER FOR INDIVIDUAL SCORECARDS.
· DEVELOP AND ROLL OUT TRAINING AND GUIDELINES FOR TEAM LEADS AND TEAM MEMBERS TO PARTICIPATE IN THE PROCESS OF TEAM MEMBER PERFORMANCE MEASUREMENT AND REPORTING
· ORGANIZE AND COORDINATE REGULAR TRAINING/REFRESHER SESSION ON PERFORMANCE MEASUREMENT TOOLS AND METHODOLOGY FOR TEAM MEMBERS AND TEAM LEADERS.
· RECORD AND TRACK FEEDBACK ON THE PERFORMANCE MANAGEMENT PROCESS. DEVELOP ACTION PLANS FOR ANALYZING THE FEEDBACK AND DEVELOPING ACTION PLANS TO ADDRESS CONCERNS AND OPPORTUNITIES FOR IMPROVEMENT
· DEVELOP AND ROLL OUT PROACTIVE PROCESSES FOR GATHERING FEEDBACK AND SUGGESTIONS
· ACKNOWLEDGE AND RESPOND TO ALL CONCERNS, COMPLAINTS AND FEEDBACK AS PER AGREED SLA
· RESEARCH PRODUCTIVITY STRATEGIES, TECHNIQUES AND TOOLS THAT COULD IMPROVE PRODUCTIVITY AND ADD VALUE TO THE GROUP, ENTITIES OR INDIVIDUAL UNITS.

TEAM MEMBER PERFORMANCE ANALYSIS AND REPORTING
· CONDUCTS PERFORMANCE ANALYSES AND REPORTS ON INDIVIDUAL AND DEPARTMENT KPI’S AND SCORECARDS
· COMPILE ANALYSIS RESULTS AND REPORTING ON THE TRENDS IN TEAM MEMBER INDIVIDUAL PERFORMANCE, AREAS OF INCONSISTENCY OR INADEQUACY AND COMPARATIVE PERFORMANCE AGAINST THE INDUSTRY, PROFESSIONAL OR UNIT PERFORMANCE.
· ANALYZE PERFORMANCE OF ALL ROLES AND TEAMS ACROSS THE GROUP WITH A VIEW TO IDENTIFYING THOSE CONSISTENT AREAS OF UNDERPERFORMANCE IN SPECIFIC JOB FUNCTIONS/JOB FAMILIES; SHARE RESULTS WITH IMPACTED TEAM LEADERS AND HEAD OF TRAINING FOR THE DEVELOPMENT OF APPROPRIATE PROGRAMS TO POSITIVELY IMPACT PERFORMANCE.
· PREPARES REPORT ON IBSC PERFORMANCE FOR REPORTING INTO THE COUNTRY AND GROUP SUPPORT PERFORMANCE MANAGEMENT COMMITTEES (PMCS)

WORKFORCE PLANNING SUPPORT

· RESEARCH DEVELOP AND TRAIN TLS IN WORKFORCE PLANNING PRACTICES AND TOOLS
· DEVELOP MODELS FOR FORECASTING MANNING NEEDS WHERE APPROPRIATE
· REVIEW AND SUPPORT TLS IN VERIFYING DATA USED TO SUPPORT JOB REQUISITIONS TO ENSURE THAT WE ARE CREATING OPTIMAL TEAMS AND MAXIMIZING OPERATIONAL EFFICIENCY. THIS WILL INCLUDE REVIEW OF WORK FLOW DESIGN IN SOME AREAS.


TECHNICAL ANALYSIS AND STRATEGIC THINKING

ASSESS OUR PERFORMANCE AROUND PEOPLE GOALS IN A TIMELY AND CONSISTENT MANNER TO DETERMINE THE EFFECTIVENESS OF STRATEGIES IMPLEMENTED AND MAKE RECOMMENDATIONS TO COMPANY
PROVIDES TECHNICAL SUPPORT TO COMPANY, IN THE FOLLOWING AREAS:
O   CAPTURE IDEAS IN DISCUSSIONS RELATED TO STRATEGY, PRIORITIES AND WORKFLOWS WHEN PRESENT IN MEETINGS.
O   AFTER WORKING SESSIONS CREATE PRESENTATION THAT WILL EFFECTIVELY AND CLEARLY COMMUNICATE TO THE INTENDED AUDIENCE
O   OTHER TECHNICAL ANALYSIS AS REQUESTED OR NEEDED

OTHER DUTIES AND RESPONSIBILITIES

PERFORMS ANY OTHER DUTIES, WHICH MAY BE ASSIGNED FROM TIME TO TIME.
PROMOTES THE COMPANY’S PHILOSOPHY.
IS ENGAGED IN THE TRANSFORMATION PROCESS FOR THE CONTINUOUS IMPROVEMENT OF COMPANY AND ITS ASSOCIATED COMPANIES.
CONTINUALLY ENGAGES IN LEARNING AND PROFESSIONAL DEVELOPMENT RELEVANT TO THIS ROLE.
RECOMMENDS WAYS TO KEEP THE COMPANY ON TRACK TO ACHIEVE ITS CORPORATE VISION AND MISSION
 

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:

MASTER’S DEGREE IN HUMAN RESOURCES WITH SPECIALISATION IN WORKFORCE PLANNING, INDUSTRIAL OF SYSTEMS ENGINEERING OR RELATED FIELD FROM A RECOGNISED INSTITUTION;
MINIMUM SEVEN (4) YEARS’ WORK EXPERIENCE, THREE (3) OF WHICH MUST BE IN ANALYTICAL, PROJECT MANAGEMENT; PERFORMANCE MEASUREMENT OR WORKFORCE PLANNING IN A HUMAN RESOURCE DEPARTMENT, PREFERABLY IN A FINANCIAL CONGLOMERATE


REQUIRED SKILLS AND SPECIALIZED TECHNIQUES:

EXCELLENT:

ORAL AND WRITTEN COMMUNICATIONS AND PRESENTATION SKILLS; HAVING THE ABILITY TO COMMUNICATE AT ALL LEVELS. ALERT TO NON-VERBAL COMMUNICATION TECHNIQUES.
RESEARCH AND PRESENTATION SKILLS
LISTENING SKILLS
TIME MANAGEMENT SKILLS
PEOPLE MANAGEMENT SKILLS.
INTERPERSONAL/HUMAN RELATIONS SKILLS AND THE ABILITY TO FOSTER HARMONIOUS RELATIONS; ABLE TO ENGAGE CROSS-FUNCTIONAL TEAMS AND INDIVIDUALS ACROSS ALL LEVELS IN THE GROUP
EXCELLENT CUSTOMER SERVICE SKILLS.
QUALITATIVE AND QUANTITATIVE ANALYTICAL SKILLS
ADVANCED PROFICIENCY IN EXCEL
QUALITY ENHANCEMENT METHODOLOGIES E.G. SIX SIGMA

PROFICIENT:
GOOD REPORT WRITING SKILLS.
USE OF THE INTERNET, EMAIL AND PERSONAL PRODUCTIVITY SOFTWARE, PARTICULARLY THE MICROSOFT OFFICE SUITE, MICROSOFT PROJECTS, MICROSOFT VISIO, MICROSOFT WORD AND MICROSOFT EXCEL.
PLANNING AND ORGANIZING - STRONG ORGANIZATIONAL SKILLS THAT REFLECT ABILITY TO PERFORM AND PRIORITIZE MULTIPLE TASKS SEAMLESSLY WITH EXCELLENT ATTENTION TO DETAIL
GOOD SUPERVISORY SKILLS.
GOOD TEAM BUILDING SKILL
CREATIVE PROBLEM-SOLVING SKILLS POSSESS STRONG ANALYTICAL AND MATHEMATICAL SKILLS, AS WELL AS CREATIVE PROBLEM-SOLVING ABILITIES 

WORKING KNOWLEDGE OF:
FINANCIAL SERVICES PRODUCTS, SERVICES, OPERATIONS,  LAWS, REGULATIONS, ETHICS AND PROFESSIONAL JARGON
PERFORMANCE MANAGEMENT TOOLS AND METHODOLOGIES WOULD BE A DISTINCT ASSET;
PROJECT MANAGEMENT TOOLS AND TECHNIQUES
WORKFORCE PLANNING METHODOLOGIES IDEAL 

EXPOSED TO:
MACROECONOMIC JARGON AND INDICATORS 

DEMONSTRATES:
EMOTIONAL MATURITY
PROVEN ABILITY TO HANDLE CONFIDENTIAL INFORMATION WITH DISCRETION, BE ADAPTABLE TO VARIOUS COMPETING DEMANDS, AND DEMONSTRATE THE HIGHEST LEVEL OF CUSTOMER/CLIENT SERVICE AND RESPONSETALENT FOR: FORWARD LOOKING THINKER, WHO ACTIVELY SEEKS OPPORTUNITIES AND PROPOSES SOLUTIONS
EFFECTIVE COLLABORATION
GOOD LEADERSHIP QUALITIES WITH ABILITY FOR SELF-MOTIVATION AND ACHIEVEMENT.
SOLUTION ORIENTED
SOUND JUDGEMENT
EXCELLENT DISTINCT DISPLAY OF INITIATIVE.
PROPENSITY FOR ACCURACY
ABILITY TO WORK UNDER PRESSURE AND FOR LONG HOURS OR EXTRA-ORDINARY HOURS; AND THRIVE IN A FAST-PACED ENVIRONMENT 

WORKING KNOWLEDGE OF A MAJOR FOREIGN LANGUAGE WOULD BE AN ASSET

AUTHORITY:

·         TO APPROVE INVOICES AND PAYMENTS UP TO JA$ 1MN WITHIN THE BUDGET

·         NEGOTIATES TO BUILD COOPERATION AND CONSENSUS WITH A VARIETY OF INTERNAL AND EXTERNAL CONTACTS AND GROUPS.

·         TO REPRESENT THE COMAPNY AT GROUP, COUNTRY AND OTHER MANAGEMENT MEETINGS ON A NUMBER OF SUBJECTS, AS ASSIGNED

·         TO INDEPENDENTLY SELECT THE MOST APPROPRIATE METHOD TO COMPLETE TASKS FOR EFFECTIVENESS INSIDE THE GROUP CULTURE & HUMAN DEVELOPMENT OFFICE AND ACROSS THE COMPANY’S ADMINISTRATIVE NETWORK

·         TO INDEPENDENTLY GUIDE THE SCHEDULING OF MEETINGS INSIDE THE PEOPLE STRATEGY EXECUTION MEETING PROCESS AND THE COMPANY CALENDAR TO REFLECT THE GROUP’S PEOPLE STRATEGIC FOCUS

·         TO INDEPENDENTLY RESPOND TO INTERNAL AND / EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.

·         TO RECOMMEND AND SELECT WHERE APPROPRIATE THE CONTRACTING OF EXTERNAL ASSISTANCE TO ENSURE TIMELY COMPLETION OF PROJECTS, WITHIN THE APPROVED BUDGET.

·         TO INDEPENDENTLY IMPLEMENT EFFICIENT OPERATIONS FOR THE DEPARTMENT AND GROUP CULTURE & HUMAN DEVELOPMENT OFFICE TO RESEARCH INFORMATION REQUESTED OR TO INDEPENDENTLY BRING INFORMATION TO THE ATTENTION OF THE TEAM LEADER.

·         TO RECOMMEND SOLUTIONS TO PROBLEMS OR IMPROVEMENTS TO COMPANY'S CONTINUOUS IMPROVEMENT PROCESS BOTH WITHIN AND BEYOND HIS/HER AREA OF AUTHORITY.

·         TO IDENTIFY AND RECOMMEND SEMINAR/COURSES/PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS AND ALSO TO ENHANCE THE EFFECTIVENESS OF THE LEADERSHIP TEAM. TO GATHER DATA FROM A WIDE RANGE OF LOCAL AND INTERNATIONAL SOURCES, IN A COST-EFFECTIVE MANNER.

·         TO SHARE DATA WITH RELATED DEPARTMENTS.

·         TO REQUEST REQUIRED DATA FROM OTHER TEAM LEADERS / DEP’T. HEADS.

·         TO REQUEST UPDATES ON PROJECT DELIVERABLES OUTSIDE THE SCHEDULED REVIEW DATES.

·         TO IDENTIFY AND RECOMMEND TRAINING PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS.

·         TO SIGN ON CORRESPONDENCE GENERATED WITHIN THE LIMIT SET.

·         TO RECOMMEND SOLUTIONS TO PROBLEMS BOTH WITHIN AND BEYOND HIS/HER AREA OF AUTHORITY

·         TO INDEPENDENTLY RESPOND TO INTERNAL AND EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.

·         TO INITIATE AND IMPLEMENT RESEARCH TO ADVANCE THE ORGANIZATION’S PEOPLE STRATEGIC PEOPLE ACTIVITIES.

·         TO DETERMINE THE BEST AND MOST EFFICIENT FORMAT FOR A REPORT

CORE FUNCTION

RESPONSIBLE FOR THE SMOOTH RUNNING OF KITCHEN OPERATIONS AND SUPERVISION OF

KITCHEN STAFF.

RESPONSIBILITIES AND DUTIES

ENSURE RECIPES PROVIDED ARE FOLLOWED

ENSURE TIMELY PREPARATION OF MEALS

MAINTAIN PROPER STOCK KEEPING RECORDS AND REPORT IF THERE ARE ANY SHORTAGES

ENSURE THE KITCHEN IS CLEAN AND TIDY AT ALL TIMES

ASSIST WITH THE ORDERING OF FOOD ITEMS

ASSIST IN ENSURING THE APPROPRIATE LEVEL OF STAFF IS MAINTAINED IN THE KITCHEN IN

COLLABORATION WITH THE BRANCH MANAGER.

COMPLY WITH COMPANY POLICIES AND OPERATIONAL PROCEDURES AND ENSURE

ADHERENCE BY KITCHEN STAFF IN COLLABORATION WITH THE BRANCH MANAGER.

ENSURE THE PROMOTION OF HARMONY AMONG EMPLOYEES

ENSURE PRODUCTS OF THE HIGHEST QUALITY ARE SERVED AT ALL TIMES.

ANY OTHER DUTY THAT MAY BE ASSIGNED

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

CERTIFICATE IN FOOD AND NUTRITION OR EQUIVALENT TRAINING IN CULINARY ARTS IS

DESIRABLE. MUST BE ABLE TO READ, WRITE, SPEAK AND UNDERSTAND ENGLISH.

A MINIMUM OF ONE (1) YEAR’S EXPERIENCE AS A HEAD CHEF (SUPERVISOR) IN A HIGH

VOLUME OPERATION WOULD BE HIGHLY DESIRABLE AND/OR CATERING SERVICE EXPERIENCE.

A CURRENT FOOD HANDLER’S PERMIT

REQUIRED SKILLS/PHYSICAL REQUIREMENT(S)

ABILITY TO MANAGE AND SUPERVISE A TEAM.

ABILITY TO PLAN MENUS

MUST BE ABLE TO WORK STANDING FOR EXTENDED HOURS.

MUST BE ABLE TO MOVE ABOUT IN CLOSE QUARTERS, HANDLE HEAT AND HANDLE FAST WORK

PACE FOR EXTENDED HOURS.

MUST BE ABLE TO REMAIN CALM AND COOL UNDER PRESSURE

MUST BE ABLE TO LIFT UP TO 50 LBS

HYGIENE AND DEPORTMENT

HAIR MUST BE COVERED AT ALL TIMES

PROPER UNIFORM IS TO BE WORN

ENSURE THAT NAILS ARE KEPT SHORT AND CLEAN – NO NAIL POLISH

GOOD HYGIENE MUST BE EXHIBITED AT ALL TIMES

FULL SHOES ARE TO BE WORN – NO SLIPPERS