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    Job Positions
    General Accounting Officer

    Name:  

    Position: General Accounting Officer  

    Division/Department: Accounts  

    Reports to: Chief Accountant 



Job specifications  

Minimum Required Education and Experience  

1. Diploma from a tertiary institution majoring in Accounts or its equivalent.  2. Professional certification in Accounts.  

3. Minimum of three years’ working experience in the field of Accounting.  4. Working in the insurance sector would be an asset.  

Required competencies  

Core  

1. Very good written, verbal and presentation skills  

2. Very good customer relationship management techniques  

3. Very good analytical, problem solving and decision-making skills  

4. Good knowledge of the technological environment to support business operations.  

Technical  

1. Basic knowledge of insurance relevant to the accounting functions  

2. Basic knowledge of Insurance Broking software.  

3. Good knowledge of other accounting software systems.  

4. Good knowledge of Microsoft Office, particularly Word and Excel, plus familiarity with the  internet and accessing information.  

5. Compliance with organization and regulatory policies and procedures.  

6. Compliance with standard accounting practices. 

Job Purpose  

  

The incumbent in this position is responsible for:  

Monitoring and maintaining ALL accounts receivable according to the company’s credit  policy which includes:  

1. Follow-up on collections  

2. Prepare client statements  

3. Recommend write-offs 



Key Outputs 

Performance Criteria 

Financial 

 

1. Clients’ accounts monitored and managed.

2. Agreed balances to be written off. 

Insurers amounts payable are based on client  collection and are paid within established the company  and general accounting policies and practices.  

Reconciliations are done within established company  and general accounting policies and practices.  

Amounts agreed are communicated to the  Financial Controller and written off within agreed  timelines manner and within established the company  general accounting policies and practices. 

Customer 

 

1. Quality customer service is delivered to  external and internal customers. 

a. Not more than two (2) complaints (where  the company is at fault) related to assigned clients’  accounts that could significantly impact  the company’s business or customer relationships  in a negative way within six-month  period. 



2  

 

b. Clients’ accounts queries are  

communicated, investigated and resolved  quickly according to established the company  

policies and procedures.  

c. Client account reconciliations and reports  are accurately done on a timely basis so  that they are useful.  

d. Good relations are maintained with  clients, staff and insurance companies.  

e. Unresolved conflicts should not  

negatively and significantly impact on  the employee’s and/or department’s  

performance and workplace harmony. 

Internal Business Process 


Quality control of assigned accounts,  reports, standards, policies and procedures  are maintained. 


a) Credit information is accurately produced  and communicated within the given time  frame.  

b) Collection is maintained at or within the  period required as per the credit policy.  

c) No incidence of inefficiencies in the  monitoring and reporting of assigned  

accounts that could significantly and  

negatively impacts the business.  

d) Client account reconciliations are done  within established the company and general  

accounting policies and practices. 



Learning and Growth 

 

Monitor and reinforce positive company  values  

Pursue personal development initiatives  that are consistent with company goals  (such as seminars, membership in a  

professional organization and/or pursuit  of further professional qualifications  

relevant to the post). 

Full conformance with company values  

At least (1) one or more internal and/or external  developmental experiences arranged or discussed  during the fiscal year. 




Job Duties 
Management/Administrative Responsibilities  

1. Communicate with Department Managers and Producers to ensure that all billings to clients are  accurately inputted on the system on a timely basis.  

2. Liaise with Producers regarding proper monitoring of client accounts and efficient collection of  amounts outstanding.  

3. Liaise with producers, Finance Companies and clients regarding premiums that are financed.  4. In collaboration with the Financial Controller, maintain the credit policy and help to oversee  compliance with this policy.  

5. Maintain constant communication with insurance companies to address reconciliation and other  accounting queries.  

6. Liaising with Life Insurance companies to ensure prompt collection of commission due and  reconcile to ensure completeness.  

7. Recommending cancellation of cover when necessary in liaison with Department Managers and  Producers.  

Technical/Professional Responsibilities  

1. Analyze aged receivable reports, identify past due accounts, communicate with clients and  Producers, coordinate, and document client collection issues.  

2. Identify and resolve problems and inconsistencies and suggest appropriate corrective procedures.  3. Research and resolve Client Payment Disputes.  

4. Reconcile client accounts on a consistent basis and process the relevant transactions to reconcile  the respective policies, in agreement with the instructions of insurers and with confirmation,  where necessary, of Producers or Department Managers.  

5. Determine amounts to be written off by liaising with insurance companies and Producers.  6. Prepare periodic reports for the Financial Controller for the purpose of Accounts Receivable  analysis. 

4  

Human Resource Responsibilities  

1. Identifies, discusses and commits to professional development opportunities.  2. Participates positively in performance management conversations and experiences.  3. Promotes healthy relationships with co-workers and external business partners  4. Maintains professional conduct based on the values, human resource policies and practices of  the company.

Other Responsibilities  

Any other duties as assigned by the Financial Controller or Chief Accountant.  


Reports to:  

Directly: Chief Accountant  

Indirectly: Group Financial Controller  

Direct reports:  

N/A  

Authority:  

Directly request amounts outstanding from Customer Service Clients.  

Recommend amounts for write off.  

Access to company’s vault.  

Working conditions:  

Regular work hours and on occasions may be required to work outside of normal working hours.
Normal office environment 

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