Security Management
Key Outputs
Key Outputs Performance Criteria
Financial
Manage H R & Admin expenses within the budget allocated
Maintain up-to-date FSC records for all employees. (Fit & Proper and Sales Representative training)
H R & Admin expenses are approved as agreed prior to actual expenditure
No financial loss due to fines by the FSC directly resulting from inadequate oversight of the relevant
employee records.
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Customer
Quality Customer Service delivered to internal and external customers in accordance with the company's predetermined standards
Not more than one (1) instance of customer service complaints that negatively and significantly impacts
customers and/or the company business within a six-month period.
Not more than one instance in which an employee is negatively and significantly impacted by poor H. R.
services.
Internal Processes
Human Resources Development
H.R. Administration
Recruitment and talent management
Employee Relations
Compensation and Employee Benefits
Staff Training & Welfare
Performance Management
Facilities management
Department meetings
Preparation and review of reports
Effective management of the Human Resources Department is maintained to ensure maximum productivity and efficiency as
guided by the company policies and procedures.
This job is satisfactorily performed when:
- Confidentiality of information obtained on the job is preserved
- Current and accurate human resourceinformation is available for management decision-making
- Human Resource policies are known and adhered to by employees
- Sound advice is given to employees and management on personnel matters
- Harmonious relations are maintained with staff and external contacts
- Reports and other assignments are accurately compiled and completed within prescribed time limits
Learning and Growth
Monitor and reinforce positive company values
Employee performance is continuously managed according to agreed plans and
Full conformance with company values
Formal and informal performance management
activities such as appraisals are performed according to
the company policies and standards.
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Performance standards
Employees are continuously developed in the functional areas related to the business
Pursue personal development initiatives that are consistent with the company goals (such as seminars,
membership in a professional organization and/or pursuit of further professional qualifications relevant to the post).
At least (1) one or more internal and/or external developmental experiences arranged or discussed
during the fiscal year.
Job Duties
Managerial/Administrative Responsibilities
1. Direct the development of the human resources function and its overall operations; produce and monitor the annual budget of the department in conjunction with the Financial Controller
2. Prepare new human resource policies and make amendments to existing policies, working in conjunction with the President and Heads of Department. Update the staff manual to reflect current trends
3. Assist in salary administration, including the development of compensation packages and maintenance of salary schedules
4. Liaise with the Finance Department on payroll matters. Ensure that only accurate and current data are submitted for payroll purposes.
5. Ensure proper record keeping of attendance, vacation and sick leave records for the advice of management. Initiate the approval of leave and the withholding of salary/wages as appropriate
6. Design, and prepare and submit to management, certain monthly reports on the personnel function for presentation to the Board of Directors at monthly board meetings. Provide other information and guidance to management on personnel
matters.
7. Ensure that all staff welfare facilities are kept current and are well maintained.
Ensure the timely renewal of staff benefits and the timely revision of staff
compensation.
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8. Ensure that all staff operates in compliance with the requirements of the company, as promulgated in the staff manual, other management communication and Government and industry regulations
9. Coordinate and administer the company's Pension Fund operating in the capacity of
Pension Fund Trustee
10. Operate as a Signatory - signing on company bank accounts and other relevant documents
11. Administer all staff matters relating to the Financial Services Commission (FSC), which includes reporting to the FSC on all matters concerning the registration of Directors, Sales Representatives, Pension Fund Trustees and the Pension Fund
12. Ensure that staff members are trained on an annual basis on Anti-Money Laundering procedures.
13. Ensure that occupational health and safety standards are met.
14. Oversee all matters concerning the Keri electronic door system (Access Pass System)
15. Administer all matters relating to staff uniforms
16. Chair Heads of Department and Staff Meetings and prepare minutes of meetings
17. Supervise canteen services and facilities
18. Monitor functions for parking area and grounds
19. Attend College of Insurance Board of Directors meetings as the company's representative
20. Perform other related functions from time to time, as required by the President and the exigencies of the business
Office and Facilities Management (Admin.)
1. Deal with all matters pertaining to building maintenance and repairs which includes: electrical, air conditioning, carpentry, plumbing, pest control, janitorial and other services as required.
2. Supervise staff providing security services.
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3. Deal with matters pertaining to office refurbishing and office furniture.
4. Coordinate matters relating to the maintenance and repairs of the tenanted area as agreed under the tenancy contract
Technical/Professional Responsibilities
1. Conduct recruitment, selection and orientation of new employees.
2. Maintain up-to-date H.R. records.
3. Research and identify suitable Employee Benefit schemes and ensure that the
efficient systems are in place for the procurement, implementation and
administration of these schemes in conjunction with the Vice President of
Employee Benefits.
4. Ensure that up-to-date job specifications/job descriptions are prepared and
maintained for all positions within the company.
5. Coordinate performance management system and submit employee reports to management.
6. Design and implement suitable staff training programmes, to be conducted
internally and externally, which includes training in accordance with legal regulations.
Research on-going academic courses, and initiate the inclusion of staff, as appropriate.
7. Coordinate and monitor staff social events.
8. Settle disciplinary matters in conjunction with staff and management.
Human Resource Responsibilities
1. Assist in the recruitment of suitable individuals to be groomed for future management positions in the department.
2. Identifies, discusses and commits to professional development opportunities.
3. Conduct staff evaluations and make recommendations for training, promotions and other development.
4. Participates positively in performance management conversations and experiences.
5. Maintains professional conduct based on the values, human resource policies and
practices of the company.
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6. Promote healthy working relationships with co-workers and external business partners.
7. To undertake a programme of training with or without company assistance to
improve technical competence and professional skills
Other Responsibilities
1. Perform other duties as assigned from time to time by the Vice President
Operations and that are consistent with the business of the company.
Reports to:
Directly: President
Indirectly:
Direct reports:
Administrative Assistant
Telephone Operator
Office Helpers
Canteen Staff
Bearers
Ground Staff
Security Staff
Authority:
Recommend approval of hiring, promotion, transfers, suspension or dismissal of
employees in conjunction with the respective Head of Department.
Prepare/Approve monthly payroll instructions.
To sign job letters for the bank, the embassy, National Housing Trust and any other standard employment letters.
Discipline and monitor performance of staff reporting to the Human Resources Manager.
Custodian of employee records.
Sign cheques in accordance with stipulated the company's guidelines.
Provide input for preparing annual H. R. and Administration budget
Recommend compliance with industry and regulatory guidelines
Recommend changes to operating procedures, systems and practices
Working conditions:
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Regular work hours and on occasions may be required to work outside of normal working hours.
Normal office environment