Duties – include but are not limited to;
· Fold napkins and polish silverware
· Replenish condiments (Sugar, salt, pepper, ketchup etc.)
· Brew coffee and make hot water for teas
· Stock service areas with supplies such as coffee, food, tableware and linen
· Greet and seat guests strategically
· Take orders from guest then communicate them to the necessary channels. (Biller, kitchen, bar Cashier)
· Serve meals and beverages according to established standards
· Check IDs before serving alcoholic beverages if in doubt that a guest meets the required age for alcohol consumption
· Make suggestions and up-sell as much as possible, without being overbearing
· Prepare and present customers with checks, displaying the different menu items selected and the total cost.
· Collect final payment from guests
· Remove items from table taking them to the necessary areas for cleaning
· Clean and reset tables
Responsibilities – include but are not limited to;
· Ensure work area is clean at all times
· Check menus to see that they are in good presentable condition for the guests
· Ensure there are enough menus available to the guests depending on expectancy for the day
· Report any menu that needs replacing to the Office
· Have a sound knowledge of all menu items including; daily specials, preparation methods portion sizes etc.
· Ensure that all items that are needed to carry out your job is available and sufficiently stocked (eg. Back up linen in the event of a spill)
· Have a good knowledge of different wines, proper serving techniques and what glass they are served in.
· Ensure guest expectations are met and if necessary/possible, correct the problem/shortfall
Report all guest complaints to your supervisor/Director