Choice Business Solutions

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS A REGIONAL MANAGER, CLIENT SERVICES — CENTRAL & NORTH (GRADE 4)

REGIONAL MANAGER, CLIENT SERVICES — CENTRAL & NORTH (GRADE 4)

THE SELECTED CANDIDATE WILL PROVIDE LEADERSHIP TO THE TEAM OF WEALTH ADVISORS AND CIIENT RELATIONSHIP OFFICERS. IN THE CENTRAL AND NORTH REGIONS TO ENSURE SALES TARGETS ARE MET AND DUTIES PERFORMED IN ACCORDANCE WITH STANDARDS SET, WHJIE SUPPORTING THE COMPANY'S OVERALL STRATEGIC-MARKETING-PLAN BY FOCUSING ON TARGETED. MARKETS AND DESIRED INDUSTRY GROUPS, AS WELL AS ASSISTING -WITH THE DE_VETOPMENT OF  NEW PRODUCTS AND SERVICES THAT SUPPORT THE STRATEGIC DIRECTION COMPANY.

THIS POSITION WILL REQUIRE FREQUENT TRAVEL WITHIN THE- CENTRAL AND NORTH REGIONS AND, OCCASIONALLY, ISLAND-WIDE.

KEY DUTIES AND RESPONSIBILITIES:

• DEVELOP STRATEGIES AND MONITOR EFFORTS OF THE TEAM -TO' TARGET NEW CLIENTS INCLUDING PRESENTATIONS, COLD CALLING, NETWORKING, VISITS OR THROUGH AN INTRODUCTORY BASIS ESTABLISHED BY THE GROUP MARKETING  DEPARTMENT OR ANY OTHER MEANS

• MONITOR TEAM TO ENSURE CLIENT SERVICE IN THE UNIT IS AT THE HIGHEST STANDARDS IN ADHERENCE WITH GUIDELINES SET 

• PRODUCE MONTHLY REPORTS THAT MONITOR SALES PERFORMANCE OF THE TEAM MEMBERS (SCORECARDS)

• ADVISE POTENTIAL INVESTORS OF THE COMPANY'S PRODUCTS AND SERVICES, NEGOTIATE PORTFOLIO STRATEGIES AND INVESTMENT TERMS

• MANAGE RESOLUTION OF CLIENT ISSUES

• MAINTAIN AND UPDATE COMPLAINTS LOG

• ASSIST IN CONCEPTUALIZING AND COORDINATING VARIOUS CLIENT EVENTS AND PROMOTIONS IN THE REGION SUPERVISE TEAM MEMBERS INCLUDING:

• FACIELITATING THE PRODUCTIVITY; EFFECTIVENESS, AND DEVELOPMENT OF REPORTING TEAM MEMBERS

• COMMUNICATING COMPANY, DEPARTMENTAL, AND UNIT GOALS AND STANDARDS FOR PRODÜCTIVITY OF REPORTING TEAM MEMBERS  

• PROVIDING PERFORMANCE FEEDBACK AND COACHING TO REPORTING TEAM MEMBERS TO FACILITATE PRODUCTIVITY AND  DEVELOPMENT

• FACILITATING. THE DEVELOPMENT BF REPORTING TEAM-MEMBERS; IDENTIFY, ARRANGE AND COORDINATE TRAINING NEEDS FOR DIRECT REPORTS

• CONDUCT SURVEYS OF COMPETITORS AND DETERMIHE APPROPRIATE COMPETITIVE STRATEGIES.

• ASSIST IN HEW PRODUCT AND SERVICE DEVELOPMENT

• IDENTIFY AND ANALYZE THE COMPANYL S STRENGTHS AND WEAKNESSES AND RESPOND TO OPPORTUNITIES AND THREATS IN THE ENVIRONMENT

• ENSURE PHYSICAL SURROUNDINGS OF OFFICE ARE MAINTAINED IN ACCORDANCE WITH PRESCRIBED STANDARDS

ACADEMIC QUALIFICATIONS/SPECIALIZED SKIRSFCOMPETENCIES:

• MINIMUM OF BACHELORS DEGREE IN A RELEVANTDISCIPLINE, FROM A RECDGNIZED TERTIARY INSTITUTION 

• MASTERS DEGREE IN A BUSINESS-RELATED FIELD PREFERRED BUT NOT REQUIRED

• COMPLETION OF JAMAICAN SECURITIES CERTIFICATE COURSE

• AT LEAST FOUR (4) YEARS' EXPERIENCE IN-A SIMILAR POSITION, WITH SUPERVISORY RESPONSIBILITIES.

• CERTIFICATE/ADDITONAL TRAINING IN SALES AND SUPERVISORY MANAGEMENT 

• SOUND UNDERSTANDING OF FINANCIAL SECTOR INSTRUMENTS AND THE REGULATÖRY ENVIRONMENT 

• STRONG SELLING & NEGOTIATING SKILLS

• STRONG CLIENT SERVICE SKILLS

• STRONG INTERPERSONAL SKILLS

• STRONG LEADERSHIP CAPABILITIES

• STRONG SUPERVISORY SKILLS

• EXCELLENT PUBLIC SPEAKING AND COMMUNICATION SKILLS

• ABILITY TO WORK INDEPENDENTLY AS WELL AS IN A TEAM ENVIRONMENT

• ABILITY TO UNDERSTAND AND DEAT WITH CUSTOMERS INDIVIDUAL NEEDS AND REQUIREMENTS HIGH LEVEL OF PROFESSIONALISM END ETHICÄL STANDARDS

• HIGH FEVEL OF ENTHUSJASM

• ABILITY TO PRODUCE REPORTS SOUND KNOWLEDGE OF PERSONAL COMPUTING PRODUCTIVITY APPLICATIONS INCLUDTNG WORD PROCESSING END SPREADSHEET APPLICATIONS

• VALID DRIVERS LICENSE AND FREQUENT ACCESS TO A REIIABLE MOTOR VEHICLE

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS A WEALTH ADVISOR (MANDEVILLE)

THE SUCCESSFUL CANDIDATE WILL DEVELOP AND GROW LONG-TERM CLIENT RELATIONSHIPS, WHILE SUPPORTING THE COMPANY'S OVERALL STRATEGIC SALES PLAN BY FOCUSING AN TARGETED MARKETS AND DESIRED' INDUSTRY GROUPS, AND ACHIEVING SET GOALS AND TARGETS FOR THE GROWTH OF THE CLIENT BASE AND PORTFOLIO VALUE

KEY DUTIES AND RESPONSIBILITIES:

• ADVISE POTENTIAL INVESTORS OF THE COMPANY’S PRODUCTS AND SERVICES, RECOMMEND INVESTMENT OPTIONS AND STRATEGIES, AND NEGOTIATE TERMS

• MEET GOALS/TARGET$ FOR MARKET SHARE AND GROWTH.

• BE RESPONSIBLE FOR AIL CLIENT LIAISONS, INCLUDING HANDLING ALL CLIENT REQUESTS. AND MONITORING EXISTING CLIENT ACCOUNTS

• DEVELOP AND IMPLEMENT APPROPRIATE STRATEGIES FOR GROWTH BY SELECTING, SEGMENTING AND TARGETING MARKETS, AND PROMOTING PRODUCTS AND SERVICES TO THOSE MARKETS.

• MEET GOALS/TARGETS FOR MARKET SHARE AND GROWTH.

• TARGET NEW RETAIL CLIENTS BY COLD CALLING, NETWORKING OR THROUGH AN INTRODUCTORY BASIS ESTABLISHED BY THE MARKETING DEPARTMENT OR ANY OTHER MEANS.

• INITIATE RELEVANT DOCUMENTATION FOR OPENING ACCOUNTS IN ACCORDANCE WITH {HE COMPANY'S GUIDELINES.

• CONDUCT PRESENTATIONS TO PROSPECTIVE CLIENTS AND GROUPS.

• BE' RESPONSIBLE FOR RETENTION AND GROWTH OF EXISTING 

• CUSTOMER RELATIONSHIPS AND DEEPEN THOSE RELATIONSHIPS THROUGH CROSS-SELLING AND UP-SELLING.   

• CONDUCT PERIODIC REVIEWS WITH CLIENTS

• MANAGE RESOLUTION -OF CLIENT ISSUES.

• ENSURE CLIENT SERVICE IS DELIVERED AT THE HIGHEST STANDARDS

PREREQUISITES: 

• A MINIMUM OF A BACHELOR'S DEGREE IN A RELEVANT DISCIPLINE FROM A RECOGNIZED TERTIARY LEVEL INSTITUTION

• AT LEAST THREE (3) YEARS OF EXPERIENCE IN THE FINANCIAL SERVICES -INDUSTRY

• JAMAICAN SECURITIES CERTIFICATE

• STRONG SELLING & NEGOTIATING. SKILLS

• STRONG CUSTOMER SERVICE SKILLS

• SOUND -UNDERSTANDING OF FINANCIAL SECTOR INSTRUMENT AND THE REGULATORY ENVIRONMENT EXCELLENT PUBLIC SPEAKING AND COMMUNICATION SKILLS

• ABILITY TO WORK INDEPENDENTLY AS WELL AS IN A TEAM ENVIRONMENT

• ABILITY TO UNDERSTAND AND DEAL WITH CLIENTS' INDIVIDUAL NEEDS AND REQUIREMENTS  

• STRONG INTERPERSONAL SKILLS

• HIGH LEVEL OF PROFESSIONALISM AND ETHICAL-STANDARDS

• HIGH LEVEL OF ENTHUSIASM

• A VALID DRIVER’S LICENSE AND ACCESS TO A RELIABLE MOTOR VEHICLE (WOULD BE AN ASSET)

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN SALES MANAGER.
DESCRIPTION
AS SALES MANAGER YOU’LL BE RESPONSIBLE FOR INCREASE SALES OF PETROLEUM PRODUCTS BASED ON TARGETS AGREED BY
THE RIGHT SALES MANAGER MUST:
•MAINTAIN RELATIONSHIP WITH CURRENT AND FUTURE CUSTOMERS
•MEET SALES TARGETS.
•CREATE AND FOLLOW-UP ON LEADS
•PROVIDE MONTHLY REPORTS AS AGREED.
•MAINTAIN RELATIONSHIPS WITH SUPPLIERS AND ALL STAKEHOLDERS TO ENSURE CUSTOMER SATISFACTION.
•UNDERSTANDING OF LOGISTICS OF PETROLEUM SALES.
QUALIFICATION:
A FIRST DEGREE IN MARKETING OR RELATED AREA.
SKILLS:
•STRONG COMMUNICATION SKILLS
•EXCELLENT CUSTOMER SERVICE SKILLS
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS
•ATTENTION TO DETAIL AND ACCURACY.
•MUST DRIVE AND OWN A RELIABLE MOTOR VEHICLE.
EXPERIENCE:
2-3 YEARS’ EXPERIENCE IN PETROLEUM RELATED SALES.

BENEFITS:
ATTRACTIVE BENEFITS

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT CUSTOMER CENTRIC INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER.
DESCRIPTION
AS CALL CENTER MANAGER /MANAGER YOU’LL BE RESPONSIBLE FOR CREATION OF SYSTEMS, REPORTS AND THE ONGOING SATISFACTION OF  THE PETROLEUM BASED COMPANY
THE RIGHT CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER  MUST:
•MAINTAIN RELATIONSHIP WITH CURRENT AND FUTURE CUSTOMERS
•MANAGE THE CALL CENTER AS THE FIRST POINT OF CONTACT FOR CUSTOMERS.
•CREATE REPORTING MATRICES TO MEASURE AND MONITOR THE ONGOING SUCCESS OF THE CALL CENTER.
•ENSURE CUSTOMER SATISFACTION THROUGH THE ON TIME RESPONSES TO CUSTOMERS.
•UTILIZE CUSTOMER LOYALTY PROGRAMS TO INCENTIVIZE CUSTOMERS.
•UTILIZE SYSTEMS TO ENSURE SMOOTH LOGISTICS OF DELIVERING GAS AMONG OTHER PETROLEUM RELATED PRODUCTS TO CUSTOMERS.
QUALIFICATION:
A FIRST DEGREE IN BUSINESS ADMINISTRATION OR RELATED AREA.
SKILLS:
•EXCELLENT LEADERSHIP SKILLS.
•DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
•STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
•ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
•ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES
•ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER
•STRONG COMMUNICATION SKILLS.
•EXCELLENT CUSTOMER SERVICE SKILLS.
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS.
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS.
•ATTENTION TO DETAIL AND ACCURACY.
•MUST DRIVE AND OWN A RELIABLE MOTOR VEHICLE.

TEAM MANAGERS IN THIS ROLE GET TO:
•INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
•STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
•KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
•IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
•DEFINE THE COMPANY’S REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
•KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT

EXPERIENCE:
1-2 YEARS’ EXPERIENCE IN CALL CENTER AS CUSTOMER SERVICE MANAGER.

BENEFITS:
BASE SALARY
INCENTIVE BASED BENEFITS

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN TRUCK DRIVER/BUSINESS PARTNER.
DESCRIPTION
AS AN ENTREPRENEURIAL DRIVER/BUSINESS PARTNER, YOU'LL BE RESPONSIBLE FOR THE EFFICIENT RUNNING OF YOUR BUSINESS OF DELIVERING GAS ON BEHALF OF THIS ESTABLISHMENT WITHIN THE TIME FRAME AGREED. TRUCKS ARE PROVIDED BY THE ESTABLISHMENT FOR YOUR BUSINESS.
THE RIGHT TRUCK DRIVER /BUSINESS PARTNER MUST:
•DELIVER GAS AS AGREED.
•MAINTAIN THE TRUCKS PROVIDED BY THE ESTABLISHMENT.
•BE CUSTOMER CENTRIC WHEN SUPPLYING GAS AND RELATED SERVICES TO THE ESTABLISHMENT’S CUSTOMERS.
•MAINTAIN DOCUMENTATION AS AGREED.
•KEEP TRACK OF HOW ALL COLLECTIONS AND DELIVERY.
QUALIFICATION:
MUST BE ABLE TO READ AND WRITE.
HIGH SCHOOL GRADUATE PREFERABLE MUST NOT NECESSARY.
SKILLS:
•STRONG COMMUNICATION SKILLS
•EXCELLENT CUSTOMER SERVICE SKILLS
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS
•ATTENTION TO DETAIL AND ACCURACY
EXPERIENCE:
1-2 YEARS’ EXPERIENCE AS A DRIVER

BENEFITS:
TRUCK
GAS
VEHICLE MAINTAINED

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN TRUCK DRIVER/BUSINESS PARTNER.
DESCRIPTION
AS AN ENTREPRENEURIAL DRIVER/BUSINESS PARTNER, YOU'LL BE RESPONSIBLE FOR THE EFFICIENT RUNNING OF YOUR BUSINESS OF DELIVERING GAS ON BEHALF OF THIS ESTABLISHMENT WITHIN THE TIME FRAME AGREED. TRUCKS ARE PROVIDED BY THE ESTABLISHMENT FOR YOUR BUSINESS.
THE RIGHT TRUCK DRIVER /BUSINESS PARTNER MUST:
•DELIVER GAS AS AGREED.
•MAINTAIN THE TRUCKS PROVIDED BY THE ESTABLISHMENT.
•BE CUSTOMER CENTRIC WHEN SUPPLYING GAS AND RELATED SERVICES TO THE ESTABLISHMENT’S CUSTOMERS.
•MAINTAIN DOCUMENTATION AS AGREED.
•KEEP TRACK OF HOW ALL COLLECTIONS AND DELIVERY.
QUALIFICATION:
MUST BE ABLE TO READ AND WRITE.
HIGH SCHOOL GRADUATE PREFERABLE MUST NOT NECESSARY.
SKILLS:
•STRONG COMMUNICATION SKILLS
•EXCELLENT CUSTOMER SERVICE SKILLS
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS
•ATTENTION TO DETAIL AND ACCURACY
EXPERIENCE:
1-2 YEARS’ EXPERIENCE AS A DRIVER

BENEFITS:
TRUCK
GAS
VEHICLE MAINTAINED

OVERVIEW:

ONE OF OUR LARGE CUSTOMERS;IS ADDING HEADCOUNT QUITE AGGRESSIVELY FOR AN UPCOMING SEASONAL RAMP. TO SUPPORT THIS HEADCOUNT, IN ADDITION TO THEIR INTERNAL LEADERSHIP, THEY ARE LOOKING TO HIRE BETWEEN 10-12 TEAM MANAGERS ON A TEMP BASIS FROM NOW UNTIL END OF DECEMBER. THE REQUIREMENT WOULD BE 1-2 YEARS OF MANAGEMENT EXPERIENCE IN A CONTACT CENTER TYPE OF ENVIRONMENT. OTHER DETAILS ARE AS FOLLOWS:

 

• TRAINING LENGTH: 2 WEEKS + 1 WEEK NESTING.
• TRAINING TIMES; EITHER 7AM-3PM OR 3PM-11PM
• MUST HAVE OPEN AVAILABILITY
• LENGTH OF ASSIGNMENT ASAP - END OF YEAR. (END OF DEC) NOTE; TOP PERFORMERS WILL HAVE OPTION TO STAY ON PERMANENTLY.
• PAY IS 17-18K USD + 300 COMMISSION PER MONTH BASED ON 100% GOAL ATTAINMENT
• LOCATION WOULD BE SOUTH CAMP ROAD OFFICE IN KINGSTON

JOB DESCRIPTION:

 

OUR CUSTOMER IS SEARCHING FOR A CUSTOMER SERVICE TEAM MANAGER TO LEAD, DEVELOP, AND MOTIVATE A HIGH-PERFORMANCE TEAM OF SUPPORT PROFESSIONALS. THEY ARE LOOKING FOR SOMEBODY WHO CAN UNDERSTAND THE NEEDS OF INDIVIDUALS AND WORK TO INSTILL KNOWLEDGE AND CONFIDENCE. NOTE THIS IS A TEMPORARY POSITION, ASSIGNMENT TO END IN LATE DECEMBER. HOWEVER, BASED ON PERFORMANCE, THERE IS A POSSIBILITY OF STAYING ON PERMANENTLY. IF YOU BELIEVE YOU HAVE WHAT IT TAKES AND ARE LOOKING FOR A FULFILLING CAREER WITHIN AN EXPANDING COMPANY, APPLY TODAY!

TEAM MANAGERS IN THIS ROLE GET TO:

• INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
• STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
• KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
• IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
• DEFINE THE COMPANYS REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
• KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT

OUR MOST SUCCESSFUL CANDIDATES WILL HAVE:

• DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
• MUST HAVE 1-2 YEARS MANAGEMENT EXPERIENCE IN A BPO ENVIRONMENT
• STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
• ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
• ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES

ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER

Summary of Activities

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

 Manage staff and Food Safety programme, preparing work schedules and assigning specific duties.

1. Review Profit and lost statements, sales and activity reports, and other performance data to measure productivity and goal achievement and have a strong focus on cost deduction areas needing cost reduction and program/ procedures improvement.
2. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
3. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
4. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits and constraints.
5. Strengthen and Maintain an efficient food safety System with continuous improvement

Duties and Responsibilities:

• Work closely with the Production Manager and the Administrative staff to ensure that the entire operations are running smoothly.
• Produce costing analysis for all sales quarterly for sales revenue etc as per template
• Produce a monthly report provided to CEO to reflect true performance and how to improve on performance or adjust to challenges that may have risen in past months.
• Play the leading role in planning budget and cash flow projections with feedback from relevant department heads.
• Lead management meetings objectively to grow and maintain a viable operation such as to make productivity and efficiency.

• Committees:-
• Planning
• Management
• HACCP & Food Safety

Required Knowledge, Skills and Experience:

• Punctual Report
• Accountability for all the operations including food safety
• Excellent Oral and written communication skills
• Good interpersonal and people management skills
• Excellent customer service
• Comprehensive understanding of the cycle of a business
• Sound judgment and integrity/ ethics exercised in performance of duties
• Excellent planning and organizational skills
• Excellent analytical and problem solving skills
• Proficiency in the use of relevant computer applications

Minimum Required Qualification and Experience:

• Bachelor’s Degree in Operations Management / Management studies
• Minimum 3 years of full-time work experience in Operations Management.
• Proficiency in MS Word, Excel, PowerPoint
• Fluency in verbal and written English
• Must be proactive, self-disciplined and be able to work on own initiative.
• Must possess excellent interpersonal skills and be a team player
• Must possess excellent organizational and time management skills

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON.WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN EMERGENCY MEDICAL TECHNICIAN.

THE RIGHT CANDIDATE WILL:

RENDER EXCEPTIONAL PATIENT CARE IN BOTH PRE-HOSPITAL AND INTER-FACILITY SETTING.

DELIVER SUPERB CUSTOMER SERVICE TO EVERYONE YOU COME IN CONTACT WITH, INCLUDING PATIENTS, THEIR FAMILIES, NEIGHBOURS AND THE PEOPLE IN THE FACILITIES.

MAINTAIN COMPLIANCE WITH ALL APPLICABLE PROTOCOLS FOR EMERGENCY TREATMENT AND TRANSPORTATION AS PER COMPANY POLICIES AND NATIONAL STANDARDS.

COMPLETE ALL REQUIRED DOCUMENTATION IN A TIMELY AND THOROUGH MANNER.

ENSURE THE CLEANLINESS OF YOUR WORK SPACE INCLUDING VEHICLES, OFFICES AND FACILITIES IN WHICH YOU OPERATE.

SAFELY OPERATE AND MAINTAIN ASSIGNED EMERGENCY VEHICLES AND EQUIPMENT IN ACCORDANCE WITH ALL APPLICABLE LAWS AND REGULATIONS.

COMMUNICATE EFFECTIVELY AND PROFESSIONALLY WITH PATIENTS, FAMILIES, FACILITIES AND DISPATCH.

QUALIFICATION AND EXPERIENCE

• MINIMUM TWO (2) SUCCESSFUL PASSES AT THE CXC LEVEL (MUST INCLUDE ENGLISH LANGUAGE  AND ONE SCIENCE SUBJECT)
• MUST REGULARLY LIFT AND/OR MOVE UP TO 125 POUNDS
• BASIC COMPUTER KNOWLEDGE (ALL DOCUMENTATION, TIMEKEEPING, ETC., DONE ELECTRONICALLY).
• POSSESSION OF A DRIVERS LICENSE WITH OVER FIVE YEARS OF EXPERIENCE AND FIRST AID CERTIFICATION ARE ASSETS

THE RIGHT CANDIDATE MUST:

• BE TRAINABLE
• BE HONEST
• HAVE EXCELLENT CLINICAL JUDGMENT AND CRITICAL THINKING SKILLS
• POSSESS ANALYTICAL SKILLS AND THE CAPABILITY OF APPLYING THEM EFFECTIVELY IN STRESSFUL SITUATIONS
• HAVE THE ABILITY TO PRIORITIZE DECISIONS AND ACT QUICKLY IN THE BEST INTEREST OF THE PATIENT
• MAINTAIN COMPOSURE WHILE WORKING IN STRESSFUL SITUATIONS
• BE DETAIL ORIENTED, ENSURING ALL PROCEDURES ARE FOLLOWED
• WORK WELL UNDER PRESSURE
• BE SELF-MOTIVATED
• BE WILLING TO WORK FLEXIBLE SHIFTS/WEEKENDS 

INTERNS ARE REQUIRED TO DO WEB BASED SOFTWARE DEVELOPMENT.

INTERNS WILL PARTCIPATE IN A SIX MONTHS PROGRAMME WITH THE POSSIBLILITY OF MOVING INTO FULL TIME EMPLOYMENT.