CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUALS TO JOIN A BUSINESS ESTABLISHMENT AS A FIELD SERVICES TECHNICIAN.
FIELD SERVICES TECHNICIAN
The incumbent will be primarily responsible for deployment, installation, maintenance and servicing of the various
brands of printer and multifunction equipment supported by the company. The job will be defined by
additional responsibilities and expectations, including but not limited to the following:
Achieve expected productivity levels associated with assigned workload and level of experience
Demonstrate good technical and customer relation skills
Perform a full range of servicing and repair service procedures including diagnostics, installation
removal and retrofits on assigned equipment
Perform Basic Connected installations, sets up IP addresses, download printer drivers and
provide customer training on printing standalone and network devices
Perform troubleshooting and repair or replace equipment components as necessary
Demonstrate required digital competencies associated with assigned products and level
assignment
Complete technical training on new equipment as assigned
Perform any other duties as deemed necessary
Effectively execute all required territory management and call handling procedures
Complete all required administrative tasks (paperwork) in an accurate and timely manner
Comply with all company policies
Be able to interact with external customers in order to determine service requirements and
ensuring a high level of customer satisfaction with the service performed
Maintain a professional appearance at all times
Maintain a productive and professional relationship with all company personnel
Maintain a positive attitude
Skills & Specifications:
A strong people-oriented individual
Ability to operate under pressure and in a fast-pace environment
Ability to work both independently and as a team member with minimal supervision
Ability to comprehend product information quickly
Be self-motivated, confident and energetic
Communicate excellently both verbally and written
Excellent Telephone Etiquette
Excellent Customer Service skills
Excellent Organizational skills
Excellent Problem-Solving skills
Must be able to Multi-task
Positive Attitude and Strong Work Ethic
Qualifications & Experience:
1. A valid driver’s license and a reliable vehicle to conduct company business
2. Proficient in Microsoft Office
3. Five CXC O’ levels, including Mathematics and English
4. Experience involving computers and electronics
5. Experience in repair of office machines would be an asset
6. Knowledge of Microsoft Navision would be an asset
Special Note:
Please note that we are a HP Authorized Partner – Platinum, Service Centre and Managed Print Services
– Premier for the Latin America Region.