Choice Business Solutions

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT CUSTOMER CENTRIC INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER.
DESCRIPTION
AS CALL CENTER MANAGER /MANAGER YOU’LL BE RESPONSIBLE FOR CREATION OF SYSTEMS, REPORTS AND THE ONGOING SATISFACTION OF  THE PETROLEUM BASED COMPANY
THE RIGHT CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER  MUST:
•MAINTAIN RELATIONSHIP WITH CURRENT AND FUTURE CUSTOMERS
•MANAGE THE CALL CENTER AS THE FIRST POINT OF CONTACT FOR CUSTOMERS.
•CREATE REPORTING MATRICES TO MEASURE AND MONITOR THE ONGOING SUCCESS OF THE CALL CENTER.
•ENSURE CUSTOMER SATISFACTION THROUGH THE ON TIME RESPONSES TO CUSTOMERS.
•UTILIZE CUSTOMER LOYALTY PROGRAMS TO INCENTIVIZE CUSTOMERS.
•UTILIZE SYSTEMS TO ENSURE SMOOTH LOGISTICS OF DELIVERING GAS AMONG OTHER PETROLEUM RELATED PRODUCTS TO CUSTOMERS.
QUALIFICATION:
A FIRST DEGREE IN BUSINESS ADMINISTRATION OR RELATED AREA.
SKILLS:
•EXCELLENT LEADERSHIP SKILLS.
•DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
•STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
•ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
•ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES
•ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER
•STRONG COMMUNICATION SKILLS.
•EXCELLENT CUSTOMER SERVICE SKILLS.
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS.
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS.
•ATTENTION TO DETAIL AND ACCURACY.
•MUST DRIVE AND OWN A RELIABLE MOTOR VEHICLE.

TEAM MANAGERS IN THIS ROLE GET TO:
•INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
•STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
•KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
•IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
•DEFINE THE COMPANY’S REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
•KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT

EXPERIENCE:
1-2 YEARS’ EXPERIENCE IN CALL CENTER AS CUSTOMER SERVICE MANAGER.

BENEFITS:
BASE SALARY
INCENTIVE BASED BENEFITS

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN TRUCK DRIVER/BUSINESS PARTNER.
DESCRIPTION
AS AN ENTREPRENEURIAL DRIVER/BUSINESS PARTNER, YOU'LL BE RESPONSIBLE FOR THE EFFICIENT RUNNING OF YOUR BUSINESS OF DELIVERING GAS ON BEHALF OF THIS ESTABLISHMENT WITHIN THE TIME FRAME AGREED. TRUCKS ARE PROVIDED BY THE ESTABLISHMENT FOR YOUR BUSINESS.
THE RIGHT TRUCK DRIVER /BUSINESS PARTNER MUST:
•DELIVER GAS AS AGREED.
•MAINTAIN THE TRUCKS PROVIDED BY THE ESTABLISHMENT.
•BE CUSTOMER CENTRIC WHEN SUPPLYING GAS AND RELATED SERVICES TO THE ESTABLISHMENT’S CUSTOMERS.
•MAINTAIN DOCUMENTATION AS AGREED.
•KEEP TRACK OF HOW ALL COLLECTIONS AND DELIVERY.
QUALIFICATION:
MUST BE ABLE TO READ AND WRITE.
HIGH SCHOOL GRADUATE PREFERABLE MUST NOT NECESSARY.
SKILLS:
•STRONG COMMUNICATION SKILLS
•EXCELLENT CUSTOMER SERVICE SKILLS
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS
•ATTENTION TO DETAIL AND ACCURACY
EXPERIENCE:
1-2 YEARS’ EXPERIENCE AS A DRIVER

BENEFITS:
TRUCK
GAS
VEHICLE MAINTAINED

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN TRUCK DRIVER/BUSINESS PARTNER.
DESCRIPTION
AS AN ENTREPRENEURIAL DRIVER/BUSINESS PARTNER, YOU'LL BE RESPONSIBLE FOR THE EFFICIENT RUNNING OF YOUR BUSINESS OF DELIVERING GAS ON BEHALF OF THIS ESTABLISHMENT WITHIN THE TIME FRAME AGREED. TRUCKS ARE PROVIDED BY THE ESTABLISHMENT FOR YOUR BUSINESS.
THE RIGHT TRUCK DRIVER /BUSINESS PARTNER MUST:
•DELIVER GAS AS AGREED.
•MAINTAIN THE TRUCKS PROVIDED BY THE ESTABLISHMENT.
•BE CUSTOMER CENTRIC WHEN SUPPLYING GAS AND RELATED SERVICES TO THE ESTABLISHMENT’S CUSTOMERS.
•MAINTAIN DOCUMENTATION AS AGREED.
•KEEP TRACK OF HOW ALL COLLECTIONS AND DELIVERY.
QUALIFICATION:
MUST BE ABLE TO READ AND WRITE.
HIGH SCHOOL GRADUATE PREFERABLE MUST NOT NECESSARY.
SKILLS:
•STRONG COMMUNICATION SKILLS
•EXCELLENT CUSTOMER SERVICE SKILLS
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS
•ATTENTION TO DETAIL AND ACCURACY
EXPERIENCE:
1-2 YEARS’ EXPERIENCE AS A DRIVER

BENEFITS:
TRUCK
GAS
VEHICLE MAINTAINED

OVERVIEW:

ONE OF OUR LARGE CUSTOMERS;IS ADDING HEADCOUNT QUITE AGGRESSIVELY FOR AN UPCOMING SEASONAL RAMP. TO SUPPORT THIS HEADCOUNT, IN ADDITION TO THEIR INTERNAL LEADERSHIP, THEY ARE LOOKING TO HIRE BETWEEN 10-12 TEAM MANAGERS ON A TEMP BASIS FROM NOW UNTIL END OF DECEMBER. THE REQUIREMENT WOULD BE 1-2 YEARS OF MANAGEMENT EXPERIENCE IN A CONTACT CENTER TYPE OF ENVIRONMENT. OTHER DETAILS ARE AS FOLLOWS:

 

• TRAINING LENGTH: 2 WEEKS + 1 WEEK NESTING.
• TRAINING TIMES; EITHER 7AM-3PM OR 3PM-11PM
• MUST HAVE OPEN AVAILABILITY
• LENGTH OF ASSIGNMENT ASAP - END OF YEAR. (END OF DEC) NOTE; TOP PERFORMERS WILL HAVE OPTION TO STAY ON PERMANENTLY.
• PAY IS 17-18K USD + 300 COMMISSION PER MONTH BASED ON 100% GOAL ATTAINMENT
• LOCATION WOULD BE SOUTH CAMP ROAD OFFICE IN KINGSTON

JOB DESCRIPTION:

 

OUR CUSTOMER IS SEARCHING FOR A CUSTOMER SERVICE TEAM MANAGER TO LEAD, DEVELOP, AND MOTIVATE A HIGH-PERFORMANCE TEAM OF SUPPORT PROFESSIONALS. THEY ARE LOOKING FOR SOMEBODY WHO CAN UNDERSTAND THE NEEDS OF INDIVIDUALS AND WORK TO INSTILL KNOWLEDGE AND CONFIDENCE. NOTE THIS IS A TEMPORARY POSITION, ASSIGNMENT TO END IN LATE DECEMBER. HOWEVER, BASED ON PERFORMANCE, THERE IS A POSSIBILITY OF STAYING ON PERMANENTLY. IF YOU BELIEVE YOU HAVE WHAT IT TAKES AND ARE LOOKING FOR A FULFILLING CAREER WITHIN AN EXPANDING COMPANY, APPLY TODAY!

TEAM MANAGERS IN THIS ROLE GET TO:

• INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
• STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
• KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
• IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
• DEFINE THE COMPANYS REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
• KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT

OUR MOST SUCCESSFUL CANDIDATES WILL HAVE:

• DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
• MUST HAVE 1-2 YEARS MANAGEMENT EXPERIENCE IN A BPO ENVIRONMENT
• STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
• ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
• ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES

ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER

Summary of Activities

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

 Manage staff and Food Safety programme, preparing work schedules and assigning specific duties.

1. Review Profit and lost statements, sales and activity reports, and other performance data to measure productivity and goal achievement and have a strong focus on cost deduction areas needing cost reduction and program/ procedures improvement.
2. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
3. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
4. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits and constraints.
5. Strengthen and Maintain an efficient food safety System with continuous improvement

Duties and Responsibilities:

• Work closely with the Production Manager and the Administrative staff to ensure that the entire operations are running smoothly.
• Produce costing analysis for all sales quarterly for sales revenue etc as per template
• Produce a monthly report provided to CEO to reflect true performance and how to improve on performance or adjust to challenges that may have risen in past months.
• Play the leading role in planning budget and cash flow projections with feedback from relevant department heads.
• Lead management meetings objectively to grow and maintain a viable operation such as to make productivity and efficiency.

• Committees:-
• Planning
• Management
• HACCP & Food Safety

Required Knowledge, Skills and Experience:

• Punctual Report
• Accountability for all the operations including food safety
• Excellent Oral and written communication skills
• Good interpersonal and people management skills
• Excellent customer service
• Comprehensive understanding of the cycle of a business
• Sound judgment and integrity/ ethics exercised in performance of duties
• Excellent planning and organizational skills
• Excellent analytical and problem solving skills
• Proficiency in the use of relevant computer applications

Minimum Required Qualification and Experience:

• Bachelor’s Degree in Operations Management / Management studies
• Minimum 3 years of full-time work experience in Operations Management.
• Proficiency in MS Word, Excel, PowerPoint
• Fluency in verbal and written English
• Must be proactive, self-disciplined and be able to work on own initiative.
• Must possess excellent interpersonal skills and be a team player
• Must possess excellent organizational and time management skills

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON.WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN EMERGENCY MEDICAL TECHNICIAN.

THE RIGHT CANDIDATE WILL:

RENDER EXCEPTIONAL PATIENT CARE IN BOTH PRE-HOSPITAL AND INTER-FACILITY SETTING.

DELIVER SUPERB CUSTOMER SERVICE TO EVERYONE YOU COME IN CONTACT WITH, INCLUDING PATIENTS, THEIR FAMILIES, NEIGHBOURS AND THE PEOPLE IN THE FACILITIES.

MAINTAIN COMPLIANCE WITH ALL APPLICABLE PROTOCOLS FOR EMERGENCY TREATMENT AND TRANSPORTATION AS PER COMPANY POLICIES AND NATIONAL STANDARDS.

COMPLETE ALL REQUIRED DOCUMENTATION IN A TIMELY AND THOROUGH MANNER.

ENSURE THE CLEANLINESS OF YOUR WORK SPACE INCLUDING VEHICLES, OFFICES AND FACILITIES IN WHICH YOU OPERATE.

SAFELY OPERATE AND MAINTAIN ASSIGNED EMERGENCY VEHICLES AND EQUIPMENT IN ACCORDANCE WITH ALL APPLICABLE LAWS AND REGULATIONS.

COMMUNICATE EFFECTIVELY AND PROFESSIONALLY WITH PATIENTS, FAMILIES, FACILITIES AND DISPATCH.

QUALIFICATION AND EXPERIENCE

• MINIMUM TWO (2) SUCCESSFUL PASSES AT THE CXC LEVEL (MUST INCLUDE ENGLISH LANGUAGE  AND ONE SCIENCE SUBJECT)
• MUST REGULARLY LIFT AND/OR MOVE UP TO 125 POUNDS
• BASIC COMPUTER KNOWLEDGE (ALL DOCUMENTATION, TIMEKEEPING, ETC., DONE ELECTRONICALLY).
• POSSESSION OF A DRIVERS LICENSE WITH OVER FIVE YEARS OF EXPERIENCE AND FIRST AID CERTIFICATION ARE ASSETS

THE RIGHT CANDIDATE MUST:

• BE TRAINABLE
• BE HONEST
• HAVE EXCELLENT CLINICAL JUDGMENT AND CRITICAL THINKING SKILLS
• POSSESS ANALYTICAL SKILLS AND THE CAPABILITY OF APPLYING THEM EFFECTIVELY IN STRESSFUL SITUATIONS
• HAVE THE ABILITY TO PRIORITIZE DECISIONS AND ACT QUICKLY IN THE BEST INTEREST OF THE PATIENT
• MAINTAIN COMPOSURE WHILE WORKING IN STRESSFUL SITUATIONS
• BE DETAIL ORIENTED, ENSURING ALL PROCEDURES ARE FOLLOWED
• WORK WELL UNDER PRESSURE
• BE SELF-MOTIVATED
• BE WILLING TO WORK FLEXIBLE SHIFTS/WEEKENDS 

INTERNS ARE REQUIRED TO DO WEB BASED SOFTWARE DEVELOPMENT.

INTERNS WILL PARTCIPATE IN A SIX MONTHS PROGRAMME WITH THE POSSIBLILITY OF MOVING INTO FULL TIME EMPLOYMENT.

DESCRIPTION:

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.  WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN OUR CLIENT AS A HOME CARE NURSE TO PROVIDE AND COORDINATE HANDS ON CARE AND RESOURCES TO THE ELDERLY IN A PRIVATE HOME SETTING.

THE RIGHT CANDIDATE MUST BE ABLE TO:

• MONITOR PATIENT CONDITION BY OBSERVING PHYSICAL AND MENTAL CONDITION, INTAKE AND OUTPUT, AND EXERCISE.
• ASSIST PATIENT BY PR2OVIDING PERSONAL SERVICES, SUCH AS, BATHING, DRESSING, AND GROOMING.
• HELPS PATIENTS CARE FOR THEMSELVES BY TEACHING USE OF CANE OR WALKER, SPECIAL UTENSILS TO EAT, SPECIAL TECHNIQUES AND EQUIPMENT FOR PERSONAL HYGIENE.
• SUPPORT PATIENT BY PROVIDING LIGHT HOUSEKEEPING AND LAUNDRY SERVICES; PREPARING AND SERVING MEALS AND SNACKS.
• HELP FAMILY MEMBERS CARE FOR THE PATIENT BY TEACHING APPROPRIATE WAYS TO LIFT, TURN, AND RE-POSITION THE PATIENT; ADVISING ON NUTRITION, CLEANLINESS, AND HOUSEKEEPING.
• RECORD PATIENT’S INFORMATION BY MAKING ENTRIES IN THE PATIENT JOURNAL; NOTIFYING NURSING SUPERVISOR OF CHANGING OR UNUSUAL CONDITIONS.

QUALIFICATION AND EXPERIENCE

• TWO CSEC CXC SUBJECTS INCLUDING ENGLISH LANGUAGE GEN. I, II, III OR GCE O’ LEVEL A, B, C
• AT LEAST ONE YEAR EXPERIENCE IN SIMILAR POSITION IS AN ASSET
• ALLIED HEALTH CARE PRACTICAL NURSING CERTIFICATE (NCTVET) LEVELS II OR III OR NURSING DIPLOMA FROM AN INSTITUTION RECOGNIZED BY  THE MINISTRY OF HEALTH

THE RIGHT CANDIDATE MUST:

• BE HONEST, CARING AND COMPASSIONATE
• HAVE EXCELLENT COMMUNICATION SKILLS
• BE DETAIL ORIENTED, ENSURING ALL PROCEDURES ARE FOLLOWED WHEN PROVIDING CARE
• POSSESS THE ABILITY TO WORK INDEPENDENTLY
• BE SELF-MOTIVATED
• BE WILLING TO WORK FLEXIBLE SHIFTS AND/ OR ON WEEKENDS 

Experienced UAT manager of BA  with over 2 years experience managing UAT testing. Capable of coordinating test scrip generation and execution and compiling and presenting UAT results. Tracks and manages issues impacting UAT and follows thru for resolution. Coordinates variance review and resolution.

Choice Business Solutions believes there is no wrong person…….We know that everyone is unique and talented in their own way.  We are seeking the RIGHT individual to join a new entity as a Forklift Operator.

The RIGHT candidate will:

• Unload inbound shipments safely and move product to storage locations.
• Efficiently stack and store the merchandise in the appropriate locations
• Efficiently move product from staging and/or storage areas into rail cars or trailers
• Clean up debris on warehouse floor
• Lifts loose or stray products
• Place shipments on racking systems
• Perform routine post and pre inspections to ensure suitable working nature or forklift equipment
• Report to supervisor regarding any damage to racks, faulty equipment, or any other safety hazards
• Weigh products or materials, and record weight and further production information on labels and tags, where required
• Consult working hours, and coordinate with supervisors, managers, equipment manufactures, and employees, regarding unloading and loading operations.

Qualification and Experience

• Certificate/ Experience in operating a Forklift
• Minimum of at least one (1) year of experience in a similar capacity
• Valid Food Handler’s Permit an asset 
• Other Requirements:

• Able to work overtime hours where required 
• Willing to Work Nights/Weekends
  
• Knowledge of Current Affairs
• Ability to work well in a fast pace environment

The RIGHT candidate must:

• Be willing to take directives
• Have good organizational and communication skills
• Be Self-motivated
• Be able to act on own initiative
• Possess good driving techniques