CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUALS TO JOIN A BUSINESS ESTABLISHMENT AS A TECHNICAL SUPPORT SPECIALIST.
The incumbent will be primarily responsible for the effective co-ordination of the varying activities of the members
of the Technical Services Department, for which the duties and tasks include, but are not limited to, the
following:
Prompt logging of daily service calls received
Assigning of service requests according to prescribed standards
Effective monitoring of service requests whereby ensuring that responses are undertaken in a
timely, efficient and effective manner
Gather and document all incoming client requests and incident information in service task
tickets
Prioritize existing service tickets to ensure timely response by service engineers
Updating of relevant databases
Clearly communicate service expectations to clients throughout the service ticket life cycle
Provide Level 1 technical support on incoming service requests
Work with the Technical Service Team Leader on assigned tasks
Provide the highest level of customer support with every client interaction
Preparation of Monthly Maintenance Schedules and monitoring the completion of final schedule
agreed upon
Track remote monitoring software
Any other duties assigned
Skills & Specifications:
A strong people-oriented individual
Ability to operate under pressure and in a fast-pace environment
Ability to work both independently and as a team member with minimal supervision
Ability to comprehend product information quickly
Be self-motivated, confident and energetic
Communicate excellently both verbally and written
Excellent Telephone Etiquette
Excellent Customer Service skills
Excellent Organizational skills
Excellent Problem-Solving skills
Must be able to Multi-task
Positive Attitude and Strong Work Ethic
Qualifications:
Minimum of 5 GCE O’ Levels / CXC / CAPE passes (inclusive of Mathematics and English)
Excellent knowledge of MS office
Prior work-experience in a similar capacity