CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A GENERAL MANAGER.
SCOPE OF JOB
1. RESPONSIBLE FOR IMPLEMENTATION OF THE COMPANY’S STANDARD OPERATING PROCEDURES I.E. STORE OPERATIONS AND PRODUCT QUALITY
2.CONDUCT EVALUATION USING THE COMPANY’S STANDARDS AND TOOLS. ALSO IMPLEMENTING SYSTEMS TO MANAGE STORE OPERATIONS AND PRODUCT QUALITY
3.REPORTING ON STORE PERFORMANCE AND INITIATING IMPROVEMENTS IN OPERATIONS VIA IMPLEMENTATION OF TRAINING PROGRAMMES.
DUTIES
1. TACTICAL PLANNING
1.1 ESTABLISHING AND IMPLEMENTING GOALS AND OBJECTIVES BASED ON THE COMPANY’S BUSINESS PLAN, CONFERRING WITH C.E.O & THE PLANNING TEAM, AS NECESSARY.
1.2 REVIEWING SALES AND KEY PERFORMANCE INDICATORS (KPI) REPORTS, AS WELL AS OTHER PERFORMANCE DATA (E.G. SERVICE TIME AND FOOD & LABOUR VARIANCE, ETC.) TO MEASURE GOAL ACHIEVEMENT FOR HEIGHTENED TIME AWARENESS (HTA)
1.3 ANALYZING STORE STANDARD OPERATING PRACTICES & PROCEDURES USING THE REQUIRED TOOLS TO ENSURE THAT STORE TEAMS ADHERE TO COMPANY’S POLICIES, PROCEDURES, METHODS OR STANDARDS.
1.4. DEVELOPMENT OF ACTION PLANS TO ADDRESS AREAS REQUIRING IMPROVEMENT AND TO OVERSEE THEIR EXECUTION
2. TRAINING
2.1 ENSURE THAT ALL STORE EMPLOYEES ARE TRAINED ON COMPANY POLICIES AND PROCEDURES AS IT RELATES TO ORIENTATION FOR NEW EMPLOYEES, PRODUCT QUALITY, SERVICE, CIRCLE OF OPERATIONS, ETC.
2.2 DRAFT QUARTERLY TRAINING PLANS
2.3 TO CONDUCT TRAINING SESSIONS FOR ALL CATEGORIES OF EMPLOYEES
3. STORE OPERATIONS
3.1 MANAGE REPORTING STAFF WHICH INCLUDES BUT IS NOT LIMITED TO MONITOR PREPARATION OF WORK SCHEDULES, ASSIGNING SPECIFIC DUTIES TO THE STORE MANAGEMENT TEAM AND THE COORDINATION OF STORE ACTIVITIES E.G. CIRCLE OF OPERATIONS (ORDER-TAKING, MAKING, TENDING, ROUTING, SAFE DELIVERY), GENERAL CLEANING, ETC.
3.2 TO RECOMMEND STAFFING REQUIREMENTS TO MANAGER OF OPERATIONS, AND CONDUCT INTERVIEWS, IF REQUIRED AND LIAISE WITH HUMAN RESOURCES PERSONNEL TO ENSURE THE TIMELY PROCESSING OF POTENTIAL CANDIDATES
3.3 ASSISTING WITH CONFLICT RESOLUTION ISSUES REGARDING EMPLOYEES AND MANAGE CUSTOMER COMPLAINTS, WHEN REQUIRED
3.4 LIAISING WITH THE COMMISSARY MANAGER CONCERNING FOOD ORDERS, DELIVERIES AND DOUGH QUALITY.
3.5 WEEKLY STORE VISITS - WORKING WITH STORE TEAMS TO MONITOR AND REPORT ON STORES’ ACTIVITIES DIRECTLY RELATED TO MAKING PRODUCTS AND PROVIDING SERVICE
3.6 MONITORING THE INVENTORY CONTROL PROCEDURES (DAILY AND MONTHLY)
3.7 ATTENDING STORE STAFF MEETINGS (WEEKLY AND MONTHLY)
4. COMPLIANCE
4.1 ENSURE THAT STORES ARE COMPLIANT WITH THE RELEVANT GOVERNMENT REGULATIONS E.G. FOOD HANDLING LICENSE AND PERMITS, FOOD STORAGE AND PREVENTION OF INFESTATION ACT, ETC.
AUTHORITY
1.1 TO ISSUE VERBAL AND WRITTEN WARNING TO REPORTING STAFF
1.2 TO RECOMMEND TRANSFER, PROMOTION, SUSPENSION OR TERMINATION OF STAFF TO THE MANAGER OF OPERATIONS
JOB REQUIREMENTS/SPECIFICATIONS
1.1 EDUCATION: ASSOCIATE OR BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION, MANAGEMENT STUDIES OR A RELATED DISCIPLINE.
1.2 WORK EXPERIENCE: MINIMUM OF TWO YEARS’ STORE MANAGEMENT EXPERIENCE IN A QUICK SERVICE ENVIRONMENT OR RETAILING ENVIRONMENT
1.3 HOURS: WILLING TO WORK LONG HOURS AND ON WEEKENDS
1.4 SKILLS REQUIRED:
TIME MANAGEMENT
ORGANISATIONAL AND PLANNING SKILLS
TEAM PLAYER
ABILITY TO COMMUNICATE WITH INDIVIDUALS AT ALL LEVELS WITHIN OR OUTSIDE OF THE COMPANY
ABILITY TO WORK WITH MINIMUM SUPERVISION