Current Job Postings - Choice Business Solutions

Description:

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A RETAIL BANKING OFFICER

SCOPE OF JOB:
USING THE FINANCIAL PARTNERSHIP CULTURE APPROACH AND GUIDELINES, SELLS ALL THE FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK IN THE FIRST INSTANCE AND THE GROUP BY EXTENSION (IN KEEPING WITH REGULATORY GUIDELINES, SOME MAY TAKE THE FORM OF REFERRALS TO OTHER REPRESENTATIVES WITHIN THE GROUP FOR CONVERSIONS). THIS INCLUDES BUT IS NOT LIMITED TO THE ESTABLISHMENT AND DEVELOPMENT OF AN ENVIABLE CLIENT BASE THROUGH PROSPECTING; DIRECT SALES AND OFFSITE PRESENTATIONS. THE INCUMBENT IS RESPONSIBLE FOR SEVERAL PERFORMANCE INDICATORS INCLUDING A CONSISTENT AND ONGOING REVIEW OF EXISTING CUSTOMERS’ ACCOUNTS AS WELL AS ASSIGNED CREDIT PORTFOLIO, ENSURING THAT THE CUSTOMER IS KEPT ABREAST OF NEW DEVELOPMENTS AND SOLUTIONS TO MEET THEIR NEEDS AND THAT THE CREDIT DELINQUENCY LEVEL IS KEPT AT THE MINIMUM.

MAIN DUTIES & RESPONSIBILITIES:

BUILD NEW DEPOSIT AND INVESTMENT ACCOUNTS:
SELLS FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK.
ACTIVELY MARKETS THE PRODUCTS AND SERVICES OF THE COMPANY CONTRIBUTING TO THE EXPANSION AND DIVERSIFICATION OF ITS CLIENT BASE WITHIN THE ESTABLISHED TARGETS.
FOCUSES ON THE EXPANSION OF A VIBRANT CLIENT BASE THROUGH WHICH REVENUE TARGETS RELATED TO CREDIT, FOREIGN EXCHANGE AND WIRE TRANSFERS ARE ACHIEVED.
DEVELOPS AND MAINTAINS A PORTFOLIO FOR CLIENTS CONSISTENT WITH THE CLIENT’S NEEDS AND RANGING FROM THE SUITE OF PRODUCTS AND SERVICES OFFERED BY THE BANK.
ASSISTS IN THE PREPARATION OF MARKETING STRATEGIES AND PURSUES AGREED STRATEGIES GEARED AT PENETRATING THE TARGET MARKET FOR THE DEVELOPMENT OF THE SECONDARY MARKET OF GOVERNMENT AND OTHER APPROVED SECURITIES.
DEVELOPS LIST OF PROSPECTS TO TARGET FOR SALES OF SPECIFIC PRODUCTS AND SERVICES ACCORDING TO MARKETING PLAN.
EXPANDS ACCOUNTS BY SELLING TO WALK-IN CUSTOMERS OR THROUGH, REFERRALS, ETC.
PHONES PROSPECTS -( INTERNAL AND EXTERNAL) CUSTOMERS TO SOLICIT NEW BUSINESS.
PREPARES AND SUBMITS A WEEKLY CALL REPORT (OR APPROPRIATE SALES PROSPECTING REPORT AS AGREED WITH TEAM LEADER).
INTERVIEWS AND PROFILES CUSTOMERS TO IDENTIFY SPECIFIC NEEDS (EXPRESSED AND UNEXPRESSED), INCLUDING DEPOSIT AND/OR INVESTMENT AND CREDIT REQUIREMENTS.
DEVELOP AN EARLY RAPPORT QUICKLY WITH WALK-IN CUSTOMERS.
MAKES PRESENTATION TO EXTERNAL GROUPS AS PART OF THE PROSPECTING, SERVICING AND OVERALL SALES STRATEGY.
SELLS CUSTOMER APPROPRIATE BANK PRODUCTS TO HELP PROSPECTIVE AND EXISTING CLIENTS MEET THEIR FINANCIAL NEEDS.
ENSURES PROPER DISCLOSURE OF TERMS AND FEES ARE ALWAYS PROVIDED TO THE CUSTOMER.
CALCULATES INTEREST INCOME BASED ON VARIOUS ACCOUNT OPTIONS AVAILABLE AND DIFFERENT TERMS.
ENSURES THAT APPLICATIONS AND SIGNING AUTHORITIES RELATING TO A SERVICE ARE COMPLETED CORRECTLY.
ESTABLISHES AND FOLLOWS A PERSONAL SALES PLAN WHICH IS LINKED TO THE OVERALL CORPORATE PLAN.
LIAISES WITH CUSTOMERS AND PORTFOLIO MANAGERS REGARDING PORTFOLIO PERFORMANCE AND NEGOTIATES CHANGES BASED ON ESTABLISHED PARAMETERS.
ASSISTS IN THE DEVELOPMENT AND IMPLEMENTATION OF STRATEGIES AND PROCEDURES FOR THE ACHIEVEMENT OF A HIGH CLIENT RETENTION RATE BUILT ON SUPERIOR SERVICE AND CLIENT SATISFACTION;
CONDUCTS FINANCIAL AND CREDIT ANALYSIS; PREPARING CREDIT PROPOSALS TO BE SUBMITTED FOR APPROVAL AND BOOKING AND DISBURSING LOANS FOR WHICH THE REQUISITE APPROVAL IS OBTAINED.
COMPLETES THE REQUISITE CLIENT TRANSACTION DOCUMENTATION BASED ON STANDARD ESTABLISHED POLICIES AND PROCEDURES;
PORTFOLIO DELINQUENCY MANAGEMENT PER ESTABLISHED OPERATING GUIDELINES

MAINTAINS EXISTING DEPOSIT AND INVESTMENT ACCOUNTS:
INTERVIEWS CUSTOMERS WHEN CLOSING ACCOUNTS IN AN EFFORT TO RETAIN/TRANSFER BUSINESS OR TO DETERMINE REASONS FOR CLOSURE AND THE PLACE OF RELOCATION, FOLLOWING UP ON SERVICE ISSUES.
CONTACTS CUSTOMERS PRIOR TO MATURITY OF INVESTMENT INSTRUMENTS SUCH AS TERM DEPOSITS ETC., TO ACTIVELY SOLICIT INCREASED BUSINESS AND REINVEST BASED ON CUSTOMERS CURRENT NEEDS.
MONITORS THE STATUS OF CUSTOMER ACCOUNTS TO IDENTIFY SALES OPPORTUNITIES.
MAINTAINS ONGOING CUSTOMER RELATIONSHIPS AND PARTICIPATE IN CORPORATE MARKETING EFFORTS.
MANAGES ASSIGNED ACCOUNTS/PORTFOLIOS.
RESPONDS TO CUSTOMERS’ QUESTIONS AND ENQUIRIES; RECOGNIZING OPPORTUNITIES TO CROSS-SELL AND UP-SELL. PROVIDES INFORMATION AND ASSISTANCE AS NECESSARY TO ACHIEVE ULTIMATE CUSTOMER SATISFACTION. REFER WHERE NECESSARY OBTAINING REQUIRED EXPERTISE.
RECEIVES AND HANDLES CUSTOMERS’ COMPLAINTS; ATTEMPTS TO ACHIEVE A SOLUTION WHICH IS MUTUALLY SATISFACTORY TO THE CUSTOMER AND THE BANK; DETERMINES WHEN SITUATIONS NECESSITATE REFERRAL TO OTHER STAFF WHICH WILL RESULT IN SOLIDIFIED RELATIONSHIPS.
INITIATES CHANGES TO THE CUSTOMER INFORMATION FILE BASED ON THE REQUEST OF THE CUSTOMER.
KEEPS UP TO DATE ON COMPETITOR PRODUCTS, SERVICE LEVELS, RATES, ETC.
ATTENDS TRADE SHOWS AND OTHER MARKETING INITIATIVES ARRANGED BY THE MARKETING DEPARTMENT OR BRANCH.
DEVELOPS RELATIONSHIPS WITH PROFESSIONALS AND OTHER BUSINESS ASSOCIATES TO GAIN THEIR REFERRAL BUSINESS.
KEEPS ABREAST OF DEVELOPMENTS IN THE FINANCIAL MARKET TO ACTIVELY PARTICIPATE IN THE STRATEGY BUILDING PROCESS FOR THE EFFECTIVE MATCHING OF ASSETS WITH CUSTOMER FUNDING NEEDS.
ACTIVELY PARTICIPATES IN THE DELIVERY OF SUPERIOR CUSTOMER SERVICE ON A CONSISTENT BASIS
REPRESENTS BRAND AT PRESENTATIONS OR IN DISCUSSION FORUMS AS AN SME, AS APPLICABLE

PERFORMS ADMINISTRATIVE FUNCTIONS IN SUPPORT OF CUSTOMERS PERSONAL BANKING:
USES EXISTING CRM DATABASE OF THE GROUP TO RECORD PROSPECTS, SALES, MEETINGS, EVENTS, CLOSED ACCOUNTS ETC.
PREPARES AND DISPATCHES “WELCOME LETTER” ON NEW ACCOUNTS.
PREPARES THE REQUIRED LOAN DOCUMENTS FOR CUSTOMERS TO SIGN UPON RECEIVING WRITTEN APPROVAL OF THE CREDIT FACILITY.
CARRIES OUT ANY REQUIRED DATA SEARCHES, VERIFIES CUSTOMER SIGNATURE AND CHECK THE ACCURACY AND COMPLETENESS OF FORMS BEFORE INPUTTING AND COMMITTING DATA ON NEW PROSPECTS IN T24 OR OTHER REQUIRED SYSTEMS PER OPERATING GUIDELINES.
ENSURES PROPER DISCLOSURE TO CUSTOMERS/POTENTIAL CUSTOMERS OF THE TERMS AND CONDITIONS RELATED TO ALL TRANSACTIONS AND THE RELEVANT FEES, AND WHERE APPLICABLE, COLLECT AND BOOK APPROPRIATE CHARGES (E.G. CHARGES INCURRED RE EMBASSY LETTERS, LOANS ETC).
RECEIVE, INPUT, COMMIT AND GENERATE RELEVANT DATA/DOCUMENTS (E.G. WITHDRAWAL REQUESTS; LOANS, DEPOSITS, FUNDS TRANSFER, F/X, LOAN PAYMENTS, INTEREST PAYMENT, CHANGE REQUESTS, ETC.) ENSURING ACCURACY OF DATA, RECEIPT OF APPROPRIATE DOCUMENTATION AND SIGNATURE VERIFICATION BEFORE SEEKING AUTHORIZATION
REVIEW WRITTEN WIRE TRANSFER INSTRUCTIONS AND ASCERTAIN METHOD OF PAYMENT ENSURING THAT STIPULATED GUIDELINES ARE FOLLOWED PRIOR TO THE AUTHORIZATION AND INPUTTING OF DETAILS IN THE T24 SYSTEM.
CREATE PAST DUE RECORD IF CUSTOMER DOES NOT HAVE ADEQUATE FUNDS IN ACCOUNT TO COVER CHARGES RELATED TO RETURNED ITEMS.
LIAISE WITH OTHER CREDIT ADMINISTRATION REGARDING THE PREPARATION OF THE SECURITY DOCUMENTATION FOR LOANS.
ISSUES DEBIT CARDS TO CLIENTS UPON REQUEST
ANY OTHER DUTIES ASSIGNED FROM TIME TO TIME

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:
FIRST DEGREE IN BANKING/FINANCE/ACCOUNTING/BUSINESS OR MANAGEMENT
MINIMUM THREE (3) YEARS RELATED EXPERIENCE IN RETAIL BANKING WITH EMPHASIS IN SELLING CREDIT AND DEPOSIT PRODUCTS.
EXCELLENT SKILLS IN FINANCIAL ANALYSIS AND CREDIT APPRAISAL
WELL-DEVELOPED NEGOTIATION AND SELLING SKILLS.
EXCELLENT ANALYTICAL SKILLS.
EXCELLENT HUMAN RELATIONS SKILLS.
ABILITY TO COMMUNICATE EFFECTIVELY BOTH ORALLY AND IN WRITTEN FORMAT.
SOUND JUDGEMENT DECISION AND PROBLEM-SOLVING SKILLS

AUTHORITY:
NEGOTIATE AN OFFER INVESTMENT AND CREDIT RATES IN ACCORDANCE WITH ESTABLISHED POLICIES, PROCEDURES AND LIMITS.
PROPOSES PORTFOLIO MIX FOR CLIENTS
SIGN DOCUMENTS WITHIN PRESCRIBED LIMITS.
TO DISCUSS OPTIONS AVAILABLE FOR LOANS ETC. WITH POTENTIAL CLIENTS.
TO SCOUT FOR AND PURSUE NEW CLIENTS.
TO INDEPENDENTLY RESPOND TO INTERNAL AND EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.
TO RECOMMEND CLIENTS TO BE TREATED AS “SPECIAL CASES” AS PER THE GUIDELINES SET.
TO RECOMMEND ADJUSTMENTS TO THE EXISTING AND/OR NEW CLIENT CARE STANDARDS.
TO MANIPULATE RESOURCES TO LEGITIMATELY SATISFY INVESTOR NEEDS.
TO PROPOSE TO THE BRANCH OPERATIONS MANAGER OR BRANCH MANAGER A DEVIATION IN PROCEDURE IN ORDER TO MEET A CLIENT’S IMMEDIATE NEEDS.
TO IDENTIFY AND RECOMMEND SEMINAR/COURSES/PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS.
TO RECOMMEND POLICY OR PROCEDURE CHANGES.

...

How did you learn about us

Description:

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A RETAIL BANKING OFFICER

SCOPE OF JOB:
USING THE FINANCIAL PARTNERSHIP CULTURE APPROACH AND GUIDELINES, SELLS ALL THE FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK IN THE FIRST INSTANCE AND THE GROUP BY EXTENSION (IN KEEPING WITH REGULATORY GUIDELINES, SOME MAY TAKE THE FORM OF REFERRALS TO OTHER REPRESENTATIVES WITHIN THE GROUP FOR CONVERSIONS). THIS INCLUDES BUT IS NOT LIMITED TO THE ESTABLISHMENT AND DEVELOPMENT OF AN ENVIABLE CLIENT BASE THROUGH PROSPECTING; DIRECT SALES AND OFFSITE PRESENTATIONS. THE INCUMBENT IS RESPONSIBLE FOR SEVERAL PERFORMANCE INDICATORS INCLUDING A CONSISTENT AND ONGOING REVIEW OF EXISTING CUSTOMERS’ ACCOUNTS AS WELL AS ASSIGNED CREDIT PORTFOLIO, ENSURING THAT THE CUSTOMER IS KEPT ABREAST OF NEW DEVELOPMENTS AND SOLUTIONS TO MEET THEIR NEEDS AND THAT THE CREDIT DELINQUENCY LEVEL IS KEPT AT THE MINIMUM.

MAIN DUTIES & RESPONSIBILITIES:

BUILD NEW DEPOSIT AND INVESTMENT ACCOUNTS:
SELLS FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK.
ACTIVELY MARKETS THE PRODUCTS AND SERVICES OF THE COMPANY CONTRIBUTING TO THE EXPANSION AND DIVERSIFICATION OF ITS CLIENT BASE WITHIN THE ESTABLISHED TARGETS.
FOCUSES ON THE EXPANSION OF A VIBRANT CLIENT BASE THROUGH WHICH REVENUE TARGETS RELATED TO CREDIT, FOREIGN EXCHANGE AND WIRE TRANSFERS ARE ACHIEVED.
DEVELOPS AND MAINTAINS A PORTFOLIO FOR CLIENTS CONSISTENT WITH THE CLIENT’S NEEDS AND RANGING FROM THE SUITE OF PRODUCTS AND SERVICES OFFERED BY THE BANK.
ASSISTS IN THE PREPARATION OF MARKETING STRATEGIES AND PURSUES AGREED STRATEGIES GEARED AT PENETRATING THE TARGET MARKET FOR THE DEVELOPMENT OF THE SECONDARY MARKET OF GOVERNMENT AND OTHER APPROVED SECURITIES.
DEVELOPS LIST OF PROSPECTS TO TARGET FOR SALES OF SPECIFIC PRODUCTS AND SERVICES ACCORDING TO MARKETING PLAN.
EXPANDS ACCOUNTS BY SELLING TO WALK-IN CUSTOMERS OR THROUGH, REFERRALS, ETC.
PHONES PROSPECTS -( INTERNAL AND EXTERNAL) CUSTOMERS TO SOLICIT NEW BUSINESS.
PREPARES AND SUBMITS A WEEKLY CALL REPORT (OR APPROPRIATE SALES PROSPECTING REPORT AS AGREED WITH TEAM LEADER).
INTERVIEWS AND PROFILES CUSTOMERS TO IDENTIFY SPECIFIC NEEDS (EXPRESSED AND UNEXPRESSED), INCLUDING DEPOSIT AND/OR INVESTMENT AND CREDIT REQUIREMENTS.
DEVELOP AN EARLY RAPPORT QUICKLY WITH WALK-IN CUSTOMERS.
MAKES PRESENTATION TO EXTERNAL GROUPS AS PART OF THE PROSPECTING, SERVICING AND OVERALL SALES STRATEGY.
SELLS CUSTOMER APPROPRIATE BANK PRODUCTS TO HELP PROSPECTIVE AND EXISTING CLIENTS MEET THEIR FINANCIAL NEEDS.
ENSURES PROPER DISCLOSURE OF TERMS AND FEES ARE ALWAYS PROVIDED TO THE CUSTOMER.
CALCULATES INTEREST INCOME BASED ON VARIOUS ACCOUNT OPTIONS AVAILABLE AND DIFFERENT TERMS.
ENSURES THAT APPLICATIONS AND SIGNING AUTHORITIES RELATING TO A SERVICE ARE COMPLETED CORRECTLY.
ESTABLISHES AND FOLLOWS A PERSONAL SALES PLAN WHICH IS LINKED TO THE OVERALL CORPORATE PLAN.
LIAISES WITH CUSTOMERS AND PORTFOLIO MANAGERS REGARDING PORTFOLIO PERFORMANCE AND NEGOTIATES CHANGES BASED ON ESTABLISHED PARAMETERS.
ASSISTS IN THE DEVELOPMENT AND IMPLEMENTATION OF STRATEGIES AND PROCEDURES FOR THE ACHIEVEMENT OF A HIGH CLIENT RETENTION RATE BUILT ON SUPERIOR SERVICE AND CLIENT SATISFACTION;
CONDUCTS FINANCIAL AND CREDIT ANALYSIS; PREPARING CREDIT PROPOSALS TO BE SUBMITTED FOR APPROVAL AND BOOKING AND DISBURSING LOANS FOR WHICH THE REQUISITE APPROVAL IS OBTAINED.
COMPLETES THE REQUISITE CLIENT TRANSACTION DOCUMENTATION BASED ON STANDARD ESTABLISHED POLICIES AND PROCEDURES;
PORTFOLIO DELINQUENCY MANAGEMENT PER ESTABLISHED OPERATING GUIDELINES

MAINTAINS EXISTING DEPOSIT AND INVESTMENT ACCOUNTS:
INTERVIEWS CUSTOMERS WHEN CLOSING ACCOUNTS IN AN EFFORT TO RETAIN/TRANSFER BUSINESS OR TO DETERMINE REASONS FOR CLOSURE AND THE PLACE OF RELOCATION, FOLLOWING UP ON SERVICE ISSUES.
CONTACTS CUSTOMERS PRIOR TO MATURITY OF INVESTMENT INSTRUMENTS SUCH AS TERM DEPOSITS ETC., TO ACTIVELY SOLICIT INCREASED BUSINESS AND REINVEST BASED ON CUSTOMERS CURRENT NEEDS.
MONITORS THE STATUS OF CUSTOMER ACCOUNTS TO IDENTIFY SALES OPPORTUNITIES.
MAINTAINS ONGOING CUSTOMER RELATIONSHIPS AND PARTICIPATE IN CORPORATE MARKETING EFFORTS.
MANAGES ASSIGNED ACCOUNTS/PORTFOLIOS.
RESPONDS TO CUSTOMERS’ QUESTIONS AND ENQUIRIES; RECOGNIZING OPPORTUNITIES TO CROSS-SELL AND UP-SELL. PROVIDES INFORMATION AND ASSISTANCE AS NECESSARY TO ACHIEVE ULTIMATE CUSTOMER SATISFACTION. REFER WHERE NECESSARY OBTAINING REQUIRED EXPERTISE.
RECEIVES AND HANDLES CUSTOMERS’ COMPLAINTS; ATTEMPTS TO ACHIEVE A SOLUTION WHICH IS MUTUALLY SATISFACTORY TO THE CUSTOMER AND THE BANK; DETERMINES WHEN SITUATIONS NECESSITATE REFERRAL TO OTHER STAFF WHICH WILL RESULT IN SOLIDIFIED RELATIONSHIPS.
INITIATES CHANGES TO THE CUSTOMER INFORMATION FILE BASED ON THE REQUEST OF THE CUSTOMER.
KEEPS UP TO DATE ON COMPETITOR PRODUCTS, SERVICE LEVELS, RATES, ETC.
ATTENDS TRADE SHOWS AND OTHER MARKETING INITIATIVES ARRANGED BY THE MARKETING DEPARTMENT OR BRANCH.
DEVELOPS RELATIONSHIPS WITH PROFESSIONALS AND OTHER BUSINESS ASSOCIATES TO GAIN THEIR REFERRAL BUSINESS.
KEEPS ABREAST OF DEVELOPMENTS IN THE FINANCIAL MARKET TO ACTIVELY PARTICIPATE IN THE STRATEGY BUILDING PROCESS FOR THE EFFECTIVE MATCHING OF ASSETS WITH CUSTOMER FUNDING NEEDS.
ACTIVELY PARTICIPATES IN THE DELIVERY OF SUPERIOR CUSTOMER SERVICE ON A CONSISTENT BASIS
REPRESENTS BRAND AT PRESENTATIONS OR IN DISCUSSION FORUMS AS AN SME, AS APPLICABLE

PERFORMS ADMINISTRATIVE FUNCTIONS IN SUPPORT OF CUSTOMERS PERSONAL BANKING:
USES EXISTING CRM DATABASE OF THE GROUP TO RECORD PROSPECTS, SALES, MEETINGS, EVENTS, CLOSED ACCOUNTS ETC.
PREPARES AND DISPATCHES “WELCOME LETTER” ON NEW ACCOUNTS.
PREPARES THE REQUIRED LOAN DOCUMENTS FOR CUSTOMERS TO SIGN UPON RECEIVING WRITTEN APPROVAL OF THE CREDIT FACILITY.
CARRIES OUT ANY REQUIRED DATA SEARCHES, VERIFIES CUSTOMER SIGNATURE AND CHECK THE ACCURACY AND COMPLETENESS OF FORMS BEFORE INPUTTING AND COMMITTING DATA ON NEW PROSPECTS IN T24 OR OTHER REQUIRED SYSTEMS PER OPERATING GUIDELINES.
ENSURES PROPER DISCLOSURE TO CUSTOMERS/POTENTIAL CUSTOMERS OF THE TERMS AND CONDITIONS RELATED TO ALL TRANSACTIONS AND THE RELEVANT FEES, AND WHERE APPLICABLE, COLLECT AND BOOK APPROPRIATE CHARGES (E.G. CHARGES INCURRED RE EMBASSY LETTERS, LOANS ETC).
RECEIVE, INPUT, COMMIT AND GENERATE RELEVANT DATA/DOCUMENTS (E.G. WITHDRAWAL REQUESTS; LOANS, DEPOSITS, FUNDS TRANSFER, F/X, LOAN PAYMENTS, INTEREST PAYMENT, CHANGE REQUESTS, ETC.) ENSURING ACCURACY OF DATA, RECEIPT OF APPROPRIATE DOCUMENTATION AND SIGNATURE VERIFICATION BEFORE SEEKING AUTHORIZATION
REVIEW WRITTEN WIRE TRANSFER INSTRUCTIONS AND ASCERTAIN METHOD OF PAYMENT ENSURING THAT STIPULATED GUIDELINES ARE FOLLOWED PRIOR TO THE AUTHORIZATION AND INPUTTING OF DETAILS IN THE T24 SYSTEM.
CREATE PAST DUE RECORD IF CUSTOMER DOES NOT HAVE ADEQUATE FUNDS IN ACCOUNT TO COVER CHARGES RELATED TO RETURNED ITEMS.
LIAISE WITH OTHER CREDIT ADMINISTRATION REGARDING THE PREPARATION OF THE SECURITY DOCUMENTATION FOR LOANS.
ISSUES DEBIT CARDS TO CLIENTS UPON REQUEST
ANY OTHER DUTIES ASSIGNED FROM TIME TO TIME

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:
FIRST DEGREE IN BANKING/FINANCE/ACCOUNTING/BUSINESS OR MANAGEMENT
MINIMUM THREE (3) YEARS RELATED EXPERIENCE IN RETAIL BANKING WITH EMPHASIS IN SELLING CREDIT AND DEPOSIT PRODUCTS.
EXCELLENT SKILLS IN FINANCIAL ANALYSIS AND CREDIT APPRAISAL
WELL-DEVELOPED NEGOTIATION AND SELLING SKILLS.
EXCELLENT ANALYTICAL SKILLS.
EXCELLENT HUMAN RELATIONS SKILLS.
ABILITY TO COMMUNICATE EFFECTIVELY BOTH ORALLY AND IN WRITTEN FORMAT.
SOUND JUDGEMENT DECISION AND PROBLEM-SOLVING SKILLS

AUTHORITY:
NEGOTIATE AN OFFER INVESTMENT AND CREDIT RATES IN ACCORDANCE WITH ESTABLISHED POLICIES, PROCEDURES AND LIMITS.
PROPOSES PORTFOLIO MIX FOR CLIENTS
SIGN DOCUMENTS WITHIN PRESCRIBED LIMITS.
TO DISCUSS OPTIONS AVAILABLE FOR LOANS ETC. WITH POTENTIAL CLIENTS.
TO SCOUT FOR AND PURSUE NEW CLIENTS.
TO INDEPENDENTLY RESPOND TO INTERNAL AND EXTERNAL QUERIES USING KNOWLEDGE, CREATIVITY, INITIATIVE AND SOUND JUDGEMENT.
TO RECOMMEND CLIENTS TO BE TREATED AS “SPECIAL CASES” AS PER THE GUIDELINES SET.
TO RECOMMEND ADJUSTMENTS TO THE EXISTING AND/OR NEW CLIENT CARE STANDARDS.
TO MANIPULATE RESOURCES TO LEGITIMATELY SATISFY INVESTOR NEEDS.
TO PROPOSE TO THE BRANCH OPERATIONS MANAGER OR BRANCH MANAGER A DEVIATION IN PROCEDURE IN ORDER TO MEET A CLIENT’S IMMEDIATE NEEDS.
TO IDENTIFY AND RECOMMEND SEMINAR/COURSES/PROGRAMMES WHICH WOULD ENHANCE OWN ON-THE-JOB SKILLS.
TO RECOMMEND POLICY OR PROCEDURE CHANGES.

...

How did you learn about us

Description:

CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A GENERAL MANAGER.

SCOPE OF JOB

1. RESPONSIBLE FOR IMPLEMENTATION OF THE COMPANY’S STANDARD OPERATING PROCEDURES I.E. STORE OPERATIONS AND PRODUCT QUALITY

2.CONDUCT EVALUATION USING THE COMPANY’S STANDARDS AND TOOLS. ALSO IMPLEMENTING SYSTEMS TO MANAGE STORE OPERATIONS AND PRODUCT QUALITY

3.REPORTING ON STORE PERFORMANCE AND INITIATING IMPROVEMENTS IN OPERATIONS VIA IMPLEMENTATION OF TRAINING PROGRAMMES.

DUTIES

1. TACTICAL PLANNING

1.1 ESTABLISHING AND IMPLEMENTING GOALS AND OBJECTIVES BASED ON THE COMPANY’S BUSINESS PLAN, CONFERRING WITH C.E.O & THE PLANNING TEAM, AS NECESSARY.

1.2 REVIEWING SALES AND KEY PERFORMANCE INDICATORS (KPI) REPORTS, AS WELL AS OTHER PERFORMANCE DATA (E.G. SERVICE TIME AND FOOD & LABOUR VARIANCE, ETC.) TO MEASURE GOAL ACHIEVEMENT FOR HEIGHTENED TIME AWARENESS (HTA)

1.3 ANALYZING STORE STANDARD OPERATING PRACTICES & PROCEDURES USING THE REQUIRED TOOLS TO ENSURE THAT STORE TEAMS ADHERE TO COMPANY’S POLICIES, PROCEDURES, METHODS OR STANDARDS.

1.4. DEVELOPMENT OF ACTION PLANS TO ADDRESS AREAS REQUIRING IMPROVEMENT AND TO OVERSEE THEIR EXECUTION

2. TRAINING

2.1 ENSURE THAT ALL STORE EMPLOYEES ARE TRAINED ON COMPANY POLICIES AND PROCEDURES AS IT RELATES TO ORIENTATION FOR NEW EMPLOYEES, PRODUCT QUALITY, SERVICE, CIRCLE OF OPERATIONS, ETC.

2.2 DRAFT QUARTERLY TRAINING PLANS

2.3 TO CONDUCT TRAINING SESSIONS FOR ALL CATEGORIES OF EMPLOYEES

3. STORE OPERATIONS

3.1 MANAGE REPORTING STAFF WHICH INCLUDES BUT IS NOT LIMITED TO MONITOR PREPARATION OF WORK SCHEDULES, ASSIGNING SPECIFIC DUTIES TO THE STORE MANAGEMENT TEAM AND THE COORDINATION OF STORE ACTIVITIES E.G. CIRCLE OF OPERATIONS (ORDER-TAKING, MAKING, TENDING, ROUTING, SAFE DELIVERY), GENERAL CLEANING, ETC.

3.2 TO RECOMMEND STAFFING REQUIREMENTS TO MANAGER OF OPERATIONS, AND CONDUCT INTERVIEWS, IF REQUIRED AND LIAISE WITH HUMAN RESOURCES PERSONNEL TO ENSURE THE TIMELY PROCESSING OF POTENTIAL CANDIDATES

3.3 ASSISTING WITH CONFLICT RESOLUTION ISSUES REGARDING EMPLOYEES AND MANAGE CUSTOMER COMPLAINTS, WHEN REQUIRED

3.4 LIAISING WITH THE COMMISSARY MANAGER CONCERNING FOOD ORDERS, DELIVERIES AND DOUGH QUALITY.

3.5 WEEKLY STORE VISITS - WORKING WITH STORE TEAMS TO MONITOR AND REPORT ON STORES’ ACTIVITIES DIRECTLY RELATED TO MAKING PRODUCTS AND PROVIDING SERVICE

3.6 MONITORING THE INVENTORY CONTROL PROCEDURES (DAILY AND MONTHLY)

3.7 ATTENDING STORE STAFF MEETINGS (WEEKLY AND MONTHLY)

4. COMPLIANCE

4.1 ENSURE THAT STORES ARE COMPLIANT WITH THE RELEVANT GOVERNMENT REGULATIONS E.G. FOOD HANDLING LICENSE AND PERMITS, FOOD STORAGE AND PREVENTION OF INFESTATION ACT, ETC.

AUTHORITY

1.1 TO ISSUE VERBAL AND WRITTEN WARNING TO REPORTING STAFF

1.2 TO RECOMMEND TRANSFER, PROMOTION, SUSPENSION OR TERMINATION OF STAFF TO THE MANAGER OF OPERATIONS

JOB REQUIREMENTS/SPECIFICATIONS

1.1 EDUCATION: ASSOCIATE OR BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION, MANAGEMENT STUDIES OR A RELATED DISCIPLINE.

1.2 WORK EXPERIENCE: MINIMUM OF TWO YEARS’ STORE MANAGEMENT EXPERIENCE IN A QUICK SERVICE ENVIRONMENT OR RETAILING ENVIRONMENT

1.3 HOURS: WILLING TO WORK LONG HOURS AND ON WEEKENDS

1.4 SKILLS REQUIRED:

TIME MANAGEMENT

ORGANISATIONAL AND PLANNING SKILLS

TEAM PLAYER

ABILITY TO COMMUNICATE WITH INDIVIDUALS AT ALL LEVELS WITHIN OR OUTSIDE OF THE COMPANY

ABILITY TO WORK WITH MINIMUM SUPERVISION

...

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