CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON…….WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY.
WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS' TEAM AS A CUSTOMER ORDER SERVICE COORDINATOR
ROLE AND CORE FUNCTIONS OF JOB
THE POSITION IS RESPONSIBLE FOR THE CASHIERING FUNCTION
COORDINATE SPECIAL ORDERS AND COMMUNICATION WITH LARGER CUSTOMERS.
IT WILL ALSO COORDINATE SPECIAL ORDERS AND COMMUNICATE WITH CUSTOMERS.
DUTIES
REFERS CUSTOMERS WITH CERTAIN TECHNICAL PROBLEM/ QUERIES TO THE TECHNICAL DEPARTMENT .
RECEIVES AND PROCESSES ALL CASH SALES AND CHARGE ORDERS.
ENSURE THAT GOODS ARE PAID FOR IN CASH OR CERTIFIED CHEQUES OR DEBIT OR CREDIT CARDS.
LIAISE WITH DEPOTS RE CUSTOMER ORDERS, CREDIT/ DEBIT NOTES AND RECEIPTS.
ENSUE THAT THE GOODS RETURN PROCEDURE IS FOLLOWED AT ALL TIMES.
COMPLETE DAILY CASH SALES REPORT.
BALANCING DAILY TRANSACTIONS AND FORWARDING TO THE ACCOUNTS DEPARTMENT.
OBTAIN APPROVAL FROM FINANCIAL CONTROLLER / SALES MANAGER FOR CHEQUES MADE PAYABLE TO THE COMPANY’S JAMAICA LTD.
PREPARES DAILY LODGMENT FOR BANK.
ENSURES THE MAINTENANCE OF GOOD CUSTOMER RELATIONSHIP
PROCESSING OF ALL TRANSACTIONS ON A DAILY BASIS.
COORDINATES THE SERVICING OF SPECIAL ORDERS.
DO REQUIRED FOLLOW UP WITH LARGE CUSTOMERS TO ENSURE THAT ALL THEIR REQUIREMENTS ARE MET. NOTIFY SUCH CUSTOMERS WHEN PREVIOUSLY ORDERED GOODS BECOME AVAILABLE.
IDENTIFY AND LOG ISSUES NEEDING CORRECTIVE ACTION AND BRING TO THE ATTENTION OF DISTRIBUTION EXECUTIVE FOR RESOLUTION.
TO CARRY OUT OTHER RELEVANT DUTIES AS REQUIRED.
TO ENSURE THAT ALL FUNCTIONS ARE CARRIED OUT IN ACCORDANCE WITH EHS AND QEMS PROCEDURES
EDUCATION/SPECIALISED SKILLS/TRAINING
FIRST DEGREE – BUSINESS RELATED DISCIPLINE
ADVANCED COMPUTER SKILLS
HUMAN/ CUSTOMER RELATIONS SKILLS
DATA ENTRY SKILLS
EXPERIENCE/LEARNED DISCIPLINES
FIVE YEARS ON THE JOB EXPERIENCE
KNOWLEDGE OF THE COMPUTER OPERATIONS
IN-DEPTH KNOWLEDGE OF THE VARIOUS PRODUCTS PRODUCED BY THE COMPANY’S AND CODES USED.
IN DEPTH KNOWLEDGE OF INVOICE PREPARATION
KNOWLEDGE OF NAVISION SYSTEM FOR GENERATIONS OF REPORTS/DATA.
MENTAL/VISUAL DEMAND
MENTAL/VISUAL EFFORT IS REQUIRED TO:-
ENSURE THE RESOLUTION OF CUSTOMER PROBLEM/ QUERIES.
PERFORM CALCULATIONS
USE COMPUTERS TO PROCESS INVOICES AND REPORTS
ACCOUNTABILITY
ENSURES THAT:
ENSURE THAT GOOD CUSTOMER RELATIONSHIPS ARE MAINTAINED
CUSTOMERS’ ACCOUNTS ARE BILLED ACCURATELY.
ORDERS ARE FILED IN THE APPROPRIATE PLACE
ENSURE THAT CASHIERING FUNCTION IS ACCURATELY CARRIED OUT AND DAILY RECONCILIATION IS DONE.
MAINTAIN A HIGH LEVEL OF COMMUNICATION WITH LARGE / SPECIAL CUSTOMERS.
ENSURES THE COORDINATION OF SPECIAL ORDERS PROVIDING TIMELY FEEDBACK TO CUSTOMERS.