Description:
CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT CUSTOMER CENTRIC INDIVIDUAL TO JOIN A BUSINESS ESTABLISHMENT AS AN CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER.
DESCRIPTION
AS CALL CENTER MANAGER /MANAGER YOU’LL BE RESPONSIBLE FOR CREATION OF SYSTEMS, REPORTS AND THE ONGOING SATISFACTION OF THE PETROLEUM BASED COMPANY
THE RIGHT CALL CENTER MANAGER/CUSTOMER SERVICE MANAGER MUST:
•MAINTAIN RELATIONSHIP WITH CURRENT AND FUTURE CUSTOMERS
•MANAGE THE CALL CENTER AS THE FIRST POINT OF CONTACT FOR CUSTOMERS.
•CREATE REPORTING MATRICES TO MEASURE AND MONITOR THE ONGOING SUCCESS OF THE CALL CENTER.
•ENSURE CUSTOMER SATISFACTION THROUGH THE ON TIME RESPONSES TO CUSTOMERS.
•UTILIZE CUSTOMER LOYALTY PROGRAMS TO INCENTIVIZE CUSTOMERS.
•UTILIZE SYSTEMS TO ENSURE SMOOTH LOGISTICS OF DELIVERING GAS AMONG OTHER PETROLEUM RELATED PRODUCTS TO CUSTOMERS.
QUALIFICATION:
A FIRST DEGREE IN BUSINESS ADMINISTRATION OR RELATED AREA.
SKILLS:
•EXCELLENT LEADERSHIP SKILLS.
•DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
•STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
•ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
•ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES
•ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER
•STRONG COMMUNICATION SKILLS.
•EXCELLENT CUSTOMER SERVICE SKILLS.
•THE ABILITY TO REMAIN DIPLOMATIC AND PLEASANT, THINK ON YOUR FEET AND REMAIN CALM IN A CRISIS.
•FLEXIBILITY AND ADAPTABILITY THE ABILITY TO WORK UNDER PRESSURE AND TO SOLVE PROBLEMS.
•ATTENTION TO DETAIL AND ACCURACY.
•MUST DRIVE AND OWN A RELIABLE MOTOR VEHICLE.
TEAM MANAGERS IN THIS ROLE GET TO:
•INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
•STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
•KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
•IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
•DEFINE THE COMPANY’S REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
•KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT
EXPERIENCE:
1-2 YEARS’ EXPERIENCE IN CALL CENTER AS CUSTOMER SERVICE MANAGER.
BENEFITS:
BASE SALARY
INCENTIVE BASED BENEFITS
...