Description:
OVERVIEW:
ONE OF OUR LARGE CUSTOMERS;IS ADDING HEADCOUNT QUITE AGGRESSIVELY FOR AN UPCOMING SEASONAL RAMP. TO SUPPORT THIS HEADCOUNT, IN ADDITION TO THEIR INTERNAL LEADERSHIP, THEY ARE LOOKING TO HIRE BETWEEN 10-12 TEAM MANAGERS ON A TEMP BASIS FROM NOW UNTIL END OF DECEMBER. THE REQUIREMENT WOULD BE 1-2 YEARS OF MANAGEMENT EXPERIENCE IN A CONTACT CENTER TYPE OF ENVIRONMENT. OTHER DETAILS ARE AS FOLLOWS:
 
- TRAINING LENGTH: 2 WEEKS + 1 WEEK NESTING.
- TRAINING TIMES; EITHER 7AM-3PM OR 3PM-11PM
- MUST HAVE OPEN AVAILABILITY
- LENGTH OF ASSIGNMENT ASAP - END OF YEAR. (END OF DEC) NOTE; TOP PERFORMERS WILL HAVE OPTION TO STAY ON PERMANENTLY.
- PAY IS 17-18K USD + 300 COMMISSION PER MONTH BASED ON 100% GOAL ATTAINMENT
- LOCATION WOULD BE SOUTH CAMP ROAD OFFICE IN KINGSTON
JOB DESCRIPTION:
 
OUR CUSTOMER IS SEARCHING FOR A CUSTOMER SERVICE TEAM MANAGER TO LEAD, DEVELOP, AND MOTIVATE A HIGH-PERFORMANCE TEAM OF SUPPORT PROFESSIONALS. THEY ARE LOOKING FOR SOMEBODY WHO CAN UNDERSTAND THE NEEDS OF INDIVIDUALS AND WORK TO INSTILL KNOWLEDGE AND CONFIDENCE. NOTE THIS IS A TEMPORARY POSITION, ASSIGNMENT TO END IN LATE DECEMBER. HOWEVER, BASED ON PERFORMANCE, THERE IS A POSSIBILITY OF STAYING ON PERMANENTLY. IF YOU BELIEVE YOU HAVE WHAT IT TAKES AND ARE LOOKING FOR A FULFILLING CAREER WITHIN AN EXPANDING COMPANY, APPLY TODAY!
TEAM MANAGERS IN THIS ROLE GET TO:
- INFLUENCE THE LIVES OF OTHERS: DEVELOP, TRAIN, AND MANAGE TEAM MEMBERS
- STRENGTHEN RELATIONSHIPS: ESTABLISH AND MAINTAIN COMMUNICATION WITH CLIENTS AND/OR TEAM MEMBERS; UNDERSTAND NEEDS, RESOLVE ISSUES, AND MEET EXPECTATIONS
- KEEP MORALE HIGH: ENSURE MOTIVATIONAL PROGRAMS ARE IN PLACE AND ENCOURAGE FREQUENT RECOGNITIONS
- IMPACT THE BOTTOM LINE: PRODUCE SOLID AND EFFECTIVE STRATEGIES BASED ON ACCURATE AND MEANINGFUL DATA REPORTS AND ANALYSIS AND/OR KEEN OBSERVATIONS
- DEFINE THE COMPANYS REPUTATION: OVERSEE AND MANAGE PERFORMANCE AND SERVICE QUALITY TO GUARANTEE CUSTOMER SATISFACTION
- KEEP MANAGEMENT UPDATED: RELAY IMPORTANT INFORMATION IN THE FORM OF A TIMELY AND ACCURATE REPORT
OUR MOST SUCCESSFUL CANDIDATES WILL HAVE:
- DEMONSTRATED LEADERSHIP SKILLS; ABLE TO TAKE THE LEAD IN MAKING IMPROVEMENTS AND RESOLVING ISSUES
- MUST HAVE 1-2 YEARS MANAGEMENT EXPERIENCE IN A BPO ENVIRONMENT
- STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS; ABLE TO COMMUNICATE IN A CLEAR, CONSTRUCTIVE, AND PROFESSIONAL MANNER
- ABILITY TO BE CUSTOMER-ORIENTED IN MANAGING COMMUNICATIONS AND ISSUES
- ABILITY TO EFFICIENTLY MANAGE TIME AND KEEP TRACK OF MULTIPLE SCHEDULES, MEETINGS, AND INITIATIVES
ABILITY TO BE PRO-ACTIVE IN DEVELOPING TRUST AND PROFESSIONAL RAPPORT WITH EMPLOYEES AND TEAM MEMBERS; ABLE TO BE A TEAM-PLAYER
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