Choice Business Solutions

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• Sales Manager
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Sales Manager
Jamaica, Kingston Jamaica, Hanover Jamaica, Clarendon Jamaica, Westmoreland Jamaica, Manchester Jamaica, Portland Jamaica, Saint Mary Jamaica, Saint Thomas Jamaica, Saint Andrew Jamaica, Saint Catherine Jamaica, Saint Ann Jamaica, Saint James Jamaica, Saint Elizabeth Jamaica, Trelawny Barbados, St. Andrew Barbados, St. George Barbados, St. James Barbados, St. John Barbados, St. Joseph Barbados, St. Lucy Barbados, St. Michael Barbados, St. Peter Barbados, St. Philip Barbados, Saint Thomas Trinidad & Tobago, Caroni Trinidad & Tobago, Mayaro Trinidad & Tobago, Nariva Trinidad & Tobago, Saint Andrew Trinidad & Tobago, Saint David Trinidad & Tobago, Saint George Trinidad & Tobago, Saint Patrick Trinidad & Tobago, Victoria Trinidad & Tobago, Tobago
Description:
CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS AS A SALES MANAGER

QUALIFICATIONS, SKILLS & EXPERIENCE:
• BACHELOR DEGREE IN BUSINESS ADMINISTRATION OR A RELATED FIELD
• AT LEAST 2 YEARS PRIOR EXPERIENCE AS A SALES REPRESENTATIVE OR SALES MANAGER
• HIGHLY MOTIVATED WITH A GENUINE DRIVE TO SUCCEED.
• STRONG CREATIVE, ANALYTICAL AND ORGANIZATION SKILLS.
• DEMONSTRATES ABILITY TO COMMUNICATE, PRESENT AND INFLUENCE CREDIBILITY AND EFFECTIVENESS AT ALL LEVELS OF THE ORGANIZATION.
• CAPACITY TO WORK INDEPENDENTLY
• EXCELLENT MENTORING, COACHING AND PEOPLE MANAGEMENT SKILLS.
• METICULOUS ATTENTION TO DETAILS AND ACCURACY.
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
• HIGH DEGREE OF INTEGRITY.
JOB SUMMARY:

• THE CORE RESPONSIBILITY OF THE SALES MANAGER IS TO MAXIMIZE THE POTENTIAL OF THE SALES DEPARTMENT, DEVELOP SALES PLANS AND INCREASE REVENUE GROWTH TARGETS BY KEEPING THE COMPANY COMPETITIVE AND INNOVATIVE.  
SPECIFIC DUTIES:
• DESIGN AND IMPLEMENT A STRATEGIC SALES PLAN TO INCREASE CURRENT CUSTOMER ORDERS AND EXPAND THE COMPANY’S CUSTOMER BASE
• ANALYZE SALES DATA AND RECOMMEND CHANGES OR IMPROVEMENTS FOR BETTER CUSTOMER SATISFACTION AND FUTURE REVENUE
• BUILD AND PROMOTE LONG-LASTING CUSTOMER RELATIONSHIPS BY PARTNERING WITH THEM AND UNDERSTANDING THEIR NEEDS
• PRESENT SALES, REVENUE/EXPENSES REPORTS AND REALISTIC FORECAST TO MANAGEMENT TEAM
• IDENTIFY EMERGING MARKETS AND MARKET SHIFTS WHILE BEING FULLY AWARE OF NEW PRODUCTS AND COMPETITION STATUS
• ACHIEVE GROWTH AND MEET SALES TARGETS BY SUCCESSFULLY MANAGING THE SALES DEPARTMENT TEAM
• MANAGE ORGANIZATIONAL SALES BY DEVELOPING A BUSINESS PLAN THAT COVERS SALES, REVENUE AND EXPENSE CONTROLS
• ESTABLISH SALES OBJECTIVES BY FORECASTING AND DEVELOPING ANNUAL SALES QUOTAS
• SET REVENUE AND SALES GOALS ON A MONTHLY, QUARTERLY, OR ANNUAL BASIS FOR THE SALES TEAM
• OVERSEE THE ACTIVITIES AND PERFORMANCE OF THE SALES TEAM
• TRAIN DEPARTMENT PERSONNEL IN ROLES AND RESPONSIBILITIES REGARDING THEIR POSITION
• DEVELOP THE SALES TEAM THROUGH MOTIVATION, COUNSELING AND PRODUCT KNOWLEDGE EDUCATION
• ATTENDING MEETINGS WITH CUSTOMERS ALONGSIDE SALES CONSULTANTS
• ANY OTHER DUTY THAT MAY BE ASSIGNED FROM TIME TO TIME.
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• Logistics Manager
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Logistics Manager
Jamaica, Kingston Jamaica, Hanover Jamaica, Clarendon Jamaica, Westmoreland Jamaica, Manchester Jamaica, Portland Jamaica, Saint Mary Jamaica, Saint Thomas Jamaica, Saint Andrew Jamaica, Saint Catherine Jamaica, Saint Ann Jamaica, Saint James Jamaica, Saint Elizabeth Jamaica, Trelawny Barbados, St. Andrew Barbados, St. George Barbados, St. James Barbados, St. John Barbados, St. Joseph Barbados, St. Lucy Barbados, St. Michael Barbados, St. Peter Barbados, St. Philip Barbados, Saint Thomas Trinidad & Tobago, Caroni Trinidad & Tobago, Mayaro Trinidad & Tobago, Nariva Trinidad & Tobago, Saint Andrew Trinidad & Tobago, Saint David Trinidad & Tobago, Saint George Trinidad & Tobago, Saint Patrick Trinidad & Tobago, Victoria Trinidad & Tobago, Tobago
Description:
 CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS AS A LOGISTICS MANAGER
QUALIFICATIONS, SKILLS & EXPERIENCE:
1. BACHELOR’S DEGREE IN LOGISTICS OR MANAGEMENT, WITH A MAJOR IN BUSINESS OR EQUIVALENT QUALIFICATION
2.       AT LEAST TWO YEARS’ PRIOR EXPERIENCE IN A SIMILAR ROLE AND INDUSTRY
3.       METICULOUS ATTENTION TO DETAILS AND ACCURACY
4.       PROFICIENT IN MS OFFICE AND INVENTORY MANAGEMENT SOFTWARE
5.       EXCELLENT TIME MANAGEMENT SKILLS
6.       EXCELLENT WRITTEN AND SPOKEN COMMUNICATION SKILLS
7.       GOOD LITERACY AND COMPUTER-RELATED SKILLS
8.       EXCELLENT DECISION MAKING AND PROBLEM SOLVING SKILLS
9.       HIGH DEGREE OF INTEGRITY
JOB SUMMARY:
THE CORE RESPONSIBILITIES OF THE LOGISTIC MANAGER ARE TO OVERSEE AND COORDINATE THE MOVEMENT, DISTRIBUTION AND STORAGE OF MATERIALS OF THE ORGANIZATION.
SPECIFIC DUTIES:
·         SCHEDULE AND TRACK INBOUND AND OUTGOING SHIPMENTS
·         USE IT SYSTEMS TO MANAGE STOCK LEVELS, DELIVERY TIMES AND TRANSPORT COSTS
·         EFFECTIVELY COORDINATE AND CONTROL THE ORDER CYCLE OF THE COMPANY
• LIAISE AND NEGOTIATE WITH SUPPLIERS
• ENFORCE SAFETY PROCEDURES IN ORDER TO EDUCATE AND PROTECT
• CONSISTENTLY MOTIVATE OTHER MEMBERS OF THE LOGISTICS TEAM
• PLAN ROUTES AND DIRECT ALL TRANSPORTATION ACTIVITIES AND LOAD SCHEDULING FOR MULTI-DROP DELIVERIES
• ALLOCATING AND RECORDING RESOURCES AND MOVEMENTS ON THE TRANSPORT PLANNING SYSTEM
·         ENSURE THAT ALL WORKERS IN THE SUPPLY CHAIN ARE WORKING EFFECTIVELY AND EFFICIENTLY TO ENSURE SMOOTH OPERATIONS
·         EFFECTIVELY MONITOR TRANSPORT COSTS
 
·         OVERSEE THE MONITORING AND REVIEW OF INFORMATION FROM MATERIALS AND EVENTS IN ORDER TO DETECT OR ASSESS PROBLEMS
·         DOCUMENT POLICIES AND PROCEDURES FOR LOGISTIC ACTIVITIES
·         PLAN AND IMPLEMENT MATERIAL FLOW MANAGEMENT SYSTEMS TO MEET PRODUCTION REQUIREMENTS
·         ENSURE CARRIER COMPLIANCE WITH COMPANY POLICIES OR PROCEDURES FOR PRODUCT TRANSIT OR DELIVERY
·         PERFORM DAY-TO-DAY ADMINISTRATIVE TASKS SUCH AS MAINTAINING INFORMATION FILES AND PROCESSING PAPERWORK

DEVELOP RISK MANAGEMENT PLANS TO ENSURE CONTINUITY OF SUPPLY IN EMERGENCY SCENARIOS

TRAIN DEPARTMENT PERSONNEL IN ROLES OR RESPONSIBILITIES REGARDING THEIR POSITIONS

ANY OTHER DUTY THAT MAY BE ASSIGNED FROM TIME TO TIME
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• Human Resources Quality Assurance Officer
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Human Resources Quality Assurance Officer
Jamaica, Kingston Jamaica, Hanover Jamaica, Clarendon Jamaica, Westmoreland Jamaica, Manchester Jamaica, Portland Jamaica, Saint Mary Jamaica, Saint Thomas Jamaica, Saint Andrew Jamaica, Saint Catherine Jamaica, Saint Ann Jamaica, Saint James Jamaica, Saint Elizabeth Jamaica, Trelawny Barbados, St. Andrew Barbados, St. George Barbados, St. James Barbados, St. John Barbados, St. Joseph Barbados, St. Lucy Barbados, St. Michael Barbados, St. Peter Barbados, St. Philip Barbados, Saint Thomas Trinidad & Tobago, Caroni Trinidad & Tobago, Mayaro Trinidad & Tobago, Nariva Trinidad & Tobago, Saint Andrew Trinidad & Tobago, Saint David Trinidad & Tobago, Saint George Trinidad & Tobago, Saint Patrick Trinidad & Tobago, Victoria Trinidad & Tobago, Tobago
Description:
CHOICE BUSINESS SOLUTIONS BELIEVES THERE IS NO WRONG PERSON. WE KNOW THAT EVERYONE IS UNIQUE AND TALENTED IN THEIR OWN WAY. WE ARE SEEKING THE RIGHT INDIVIDUAL TO JOIN ONE OF OUR CLIENTS AS A HUMAN RESOURCES QUALITY ASSURANCE OFFICER

MAIN DUTIES & RESPONSIBILITIES:


Monitoring & Coaching
• Conducts quality assurance evaluations conversations between clients and Frontline team members, which forms part of the team members’ continuous performance appraisal

• Continuously performs on- the- job observation /evaluation of Frontline team members

• Conducts CP-related training needs analysis of team members to identify training gaps

• Make recommendations to TLs for remedial competency assessment /development based on quality checks

• Conducting audits on all the processes using current repository of complaints to identify breakdowns and recommend quality control check points

• Propose CP process standards and create certification principles/guidelines to help achieve:
  - Family friendly compliance
  - Family friendly credit risk management
  - Hiring and promoting based on  differentiators

• Monitoring & Maintaining CP Standards – Developing criteria related to our differentiators for both people and process development.

• Responsible for Ideas Management -  Capturing, processing & rewarding ideas that will enhance the delivery of our differentiated Client Value Proposition (CVP)

• Continuously assess the QA form to ensure it is raising the bar of 's client care as well as meets and exceeds international industry standards.


Training
• Works closely with Frontline leadership to coordinate training programmes for team members based on competency gaps

• Ensure ’s quality assurance and Client Partnership training programmes are consistent with international best practices

• Produces training manuals/material as required


Research, Analysis & Reporting
• Conducts research to keep abreast of QA industry changes, best practices, standards and trends as it relates to CX performance monitoring and coaching

• Developing mechanisms  to measure and report how well the differentiators have permeated every aspect of CP delivery - "Family Experience" and Leadership and People Development

• Working closely with CHDT’s training team to conduct training needs analysis of team members to identify training gaps

• Provide Research and Analysis reports to support QA-related decision making in order to further ’s short, medium and long-term CP objectives.

• Designs, implements and maintains reporting frameworks to provide information on the CP competence of the team; highlighting the areas of strengths, weaknesses, opportunities and  threats and recommends ways to close gaps

• Recommends, tracks and reports on CP key performance indicators

• Delivers reports per timelines agreed and makes amendments to reports as required to improve decision-making capability


General
• Proposes new methods of inspiring team members and rewarding behavioural performance related to CP/ Differentiators

• Participates in or leads specific projects as assigned Performs any other task as required.

• Is engaged in the transformation process for the continuous improvement of  and its associated companies.

• Continually engages in learning and professional development relevant to this role.



EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:
• First Degree in Management, Finance or Human Resources. Good quantitative and analytical skills.

• Training and experience in Analysis and Reporting

• Certification as a professional trainer or in education would be an asset.  A basic understanding of adult learning theory. Maturity, good judgement, listening skills and the ability to relate to diverse groups of team members.

• Licensed by the Financial Services Commission, or a suitable candidate for licensing.

• In-depth knowledge of financial sector instruments, laws, regulations, ethics and professional jargon. Intimate knowledge of ’s products, policies & procedures and of our internal training programmes. Intimate knowledge of the local financial market operations, while exposure to international money markets would be a distinct asset.

• Excellent oral and written communication skills. Skilled in the use and interpretation of non-verbal communication.  Knowledge of a major foreign language would be an asset.

• An extensive background in providing excellent customer service using various communication channels – telephone, email, chats

• High level of proficiency in the use of computers, including databases, scheduling software, word-processing, spreadsheets and presentation programmes.

• Minimum of three years’ work experience in a similar supervisory/ quality capacity or in the direct provision of financial advisory and/or investment services via the telephone with a high level of individual performance.

• Research, report writing, and presentation skills

• Interpersonal/human relations skills and the ability to foster harmonious relations; able to engage cross-functional teams and individuals  across all levels

• Qualitative and quantitative analytical skills

• Advanced  proficiency  in Excel

• Quality Enhancement methodologies e.g. Six Sigma

• Talent for:

• Forward looking thinker, who actively seeks opportunities and proposes solutions

• Effective Collaboration

• Good leadership qualities with ability for self-motivation and achievement.

• Solution Oriented

• Sound Judgement

• Excellent Distinct display of initiative.

• Propensity for accuracy


AUTHORITY:
• To observe client interactions with Frontline team members

• To design  training programmes for specific groups as required

• To gather and collate information from internal and external sources, to provide a comprehensive assessment of service quality and team member performance.

• To gather  and collate information from internal and external sources to ensure that learning materials are relevant to current  guidelines

• To diagnose gaps in team member  performance levels through analysis of performance reports, on-the-job observations and provide feedback accordingly

• To determine training needs and learning objectives for training programmes as appropriate

• To administer assessment and evaluative exercises and tests

• To submit written results of participants performance (scores, competence) to team leaders and make recommendations for follow up.

• To identify and recommend seminar/courses/programmes which would enhance own on-the-job skills.

• To exercise ‘extreme’ creativity in exploring and/or innovating training materials/programmes.

• To recommend remedial training for a Team Member whose work is not at the required standard.












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